“Amazing customer service! I sent an email on a late Friday afternoon and didn't expect a reply until the next week. My query was solved within a couple of hours. So impressed!”
“I needed a resource which I completely forgot about until I read my planning at 8.30pm on a Saturday night, I contacted Twinkl Cares and was answered almost immediately. A wonderful person called Subbat found what I was looking for without any problem even from my vague explanation”
“Emma was absolutely amazing. She is friendly and helpful, sorting my issue within minutes. She remained calm throughout my waffling tangents 😂 She helped and supported me more than just with my initial query. My kitten was causing chaos throughout the call”
“My school district now restricts websites on our computers. At this point, I am no longer able to use Twinkl and asked for a refund and to cancel my account. They were quick, efficient, and very understanding!”
“The website in particular the My Account section is very limited. I think they should personally invest in making the website better. So anyone can access payments subscriptions etc…with more ease. The app with all the material is optimal! And the Customer service is excellent! Couldn’t ask for better!”
“Love a bit of Twinkl. Resources are great and I can always find something. Slightly overpriced but worth it.
Customer service is excellent as well. You definitely get what you pay for. Made me a better TA.”
“Wow, Wow, Wow is all I can say about Twinkl's customer service. Liam and Pauline assisted me with my query about not being able to pay my subscription for 3 months. They were very generous and helpful giving only solutions. Twinkl staff is just as helpful as their recourses.”
“Thank you for producing Book covers for Key stage 1 topics. These will give me consistency in all my books. Thank you for making the process so easy.”
“Twinkle is paradise and even if you feel lost around the million resources they have, you can always count with the help of the excellent Customer Support. They are quick, efficient and very kind. Emma is the best!”
