“I am a primary school teacher currently on maternity leave. Apart from using twinkl regularly while teaching, my review is in relation to their amazing customer service. Due to having the automatic renewal box ticket, my twinkl membership recently renewed and this years fee was deducted from my account. This was my mistake, but being on maternity leave for the rest of this year, I emailed to see if there was any possibility of a refund. Within a few minutes, I had a reply from one of their team advising that a refund would be forthcoming due to my situation and the fact they could see that I hadn’t accessed my account this year.
Couldn’t ask for better service and understanding of my situation.”
“Lou was absolutely fantastic today, helping me access my account after old email addresses and lost passwords left me a bit frazzled and unable to get on. She even extended the time I'd lost. And all with a lovely attitude. Thank you!!”
“I love Twinkl! I love that it has Canadian resources on it. I just chatted with Rachel about switching my monthly subscription to yearly and I was able to purchase a 6-month subscription for one of my Instructors. I also love that I can send 'gift' subscriptions for 1 month free for my Instructors to use. They also love the resources. Thank you Twinkl. Great customer service and great resources. Patricia D.”
“I am definitely happy about twinkl! If you hesitate, go straight for the highest subscription you will not regret at all. The team is always quick and happy to help for any request you can have. We'll done all of you. I am a returning happy customer.”
“I spoke with Ashley and she couldn't have been any more lovely, supportive, understanding and conscientious...I felt she very much represented the colourful, kindness that the Twinkl page/company presents :0)”
“Twinkl is AMAZING 🤩 I would definitely recommend this to teachers and parents There are many reasons for this here’s why
Lots of useful resources
Easy to teach with the twinkle resources
Communication is fast
Staff are helpful
So sign up to twinkl now!”
“I have found great and very useful resources for French (and other languages) Teachers and Tutors. People care a lot about customers. Thank you very much!”
“The staff of Twinkl are tops! They helped me instantly and effectively with my account. The products are of high quality and easy to use. I would recommend them to anyone.”
“Liz and Rachel were absolutely outstanding in solving my logging in issue and access to Twinkl resources. After I had sent an email requesting help - late on a Saturday evening - I had a response within minutes. Liz and Rachel worked on my problem until it was resolved. They were most courteous and swift in problem solving. The whole process was easy and they made me feel so well supported. I would highly recommend Twinkl - not just for the resources - but for the professional and timely manner in supporting their subscribers.”
“Twinkl's customer service is absolutely phenomenal! Anytime I have had a concern or query, someone always gets back to me-usually on the same day. The team are friendly, helpful and patient. I use Twinkl's resources everyday and it definitely makes teaching, homeschooling and running a business much easier.”
“Twinkle makes teaching more involving and students motivated with its huge and well-planned resources. It's a great tool for teachers to enhance students knowledge and save time looking for additional material on other sites.”
