“Great service from Sarah with such a professional approach and much detail. They promptly answered my questions over the Christmas holiday period, which was above expectations. Thank you!”
“I phoned up and Georgia was extremely helpful. She explained why I had the problem and upgraded me straight away. She followed up with a lovely, friendly email offering more assistance if I needed it.
Wonderful Customer Service. I will certainly recommend Twinkl.”
“I had subscribed to the wrong and emailed them to please do a refund as it took a chunk out. I’m the same day they replied back to my email and said they would get onto it right away and they did. Refund was in within a couple of days.
Easy, stress free amazing communication! I can fully trust this company and know they are not about taking your money.”
“I could not fix a review rating for a free product. Charlotte from Twinkl contacted me via email to enquire why I rated the product so low. I explained I tried to edit the review without success. Charlotte managed to fix the problem. Thanks”
“Liz has been absolutely amazing in helping my resolve my email query. Quick, friendly and sufficient! The world of business lack more people like her. Thank you Liz”
“I contacted Twinkl today with a subscription query. Moments later I received an email from Georgia requesting some more information.
Within minutes, my query, with all the relevant information had been passed to the appropriate department. Here's hoping their department is as efficient! Fingers crossed 🤞
Thanks Georgia.”
“I had a new EAL pupil in our primary school from Russia and we were struggling with some of the mathematical vocabulary. I wrote and asked Twinkl. if they had dual-language Year 4 Maths vocab mats which they replied that they didn't. However, a few weeks later they got back in touch and informed me that a Russian person had just joined their team and would translate them, which they did! Outstanding customer service!! Generally, they are so helpful and aware that they are also not perfect and so make changes promptly when something is pointed out.”
“I accessed their customer service regarding an issue accessing my account. It was after hours and I expected it to be answered the next day but was answered immediately.”
“I asked for a resource to show children how to make a call on a locked mobile. 2 very good powerpoints have been made for KS1/2. Very happy with their service on this”
