“When setting up my account, I had an issue with an old account already set up with my email address. After a quick email to Twinkl, this was all sorted in a matter of minutes - on a Sunday too! Very impressed with the customer support team.”
“I am so delighted with the opportunity I had to download resources for free in February 2022. It is an amazing offer from a truly amazing company! I don't know any other company who would do this and at a time when the world is hurting and teachers are trying to prepare in school and home packs for parents this has been a memorable and truly wonderful gift.”
“Excellent resources, clearly set out in ages and key stages. Effective resources, easy to print and engaging for children. They work for parents struggling to 'home teach' during out of school periods and yet are professional enough for use in schools. Excellent. Thank you Twinkl”
“Brilliant service! I had an issue with logging into my account. I emailed in the evening expecting the response in the morning, but Twinkl dealt with the issue immediately. The response and the understanding I’ve encountered prove to me yet again that this is a brilliant team providing an excellent service for teachers/educators/parents and students alike. Well done!
My personal thanks goes to Heather!
Fantastic work!”
“Hi there. As a long distance client I was not sure my problem could be resolved however I was very wrong. Every consultant I spoke with has gone the extra mile to help me. I am so grateful to your team for outstanding service. Thank you twinkl. Hapoy customer. South Africa”
“Thanks, TWINKL! The Twinkl team is great! Amazingly useful and interesting materials, you have a choice, the help through e-mai was very kind, nice! I received help, smiles online and lots of good thoughts! Every few days, you receive a free gift resource! I warmly recommend to everyone!”
“I'm a mom of two kids, one in G2 and one in JK. Twinkl has a lot of wonderful resources that I can leverage to improve their academic knowledge and skills. Also, the customer service of Twinkl is really the best, high efficient, and can quickly solve your problem and concerns. I would recommend Twinkl to anyone who's looking for high-quality education resources for their kids.”
“I am a supply primary teacher. I have a free membership which includes “help” in the package. I wanted to buy just one resource because I can’t afford the membership just now, but I wanted to have a look at some stuff to help me with ideas for a job interview. Twinkl staff: Fed responded to me saying that they would be happy to give me three free resources of my choice and even gave me advice on which resources might be most helpful for my specific task. I then emailed with Kim and Ashley later who were very helpful in delivering what Fed had promised. Really didn’t expect this kind of support for free! Brilliant! Thanks Twinkl, Fed, Kim and Ashley! :)”
“Twinkl has SUPERB customer service!!! I needed help to download a Chinese New Year activity. As fellow teachers may know our work does not end at the end of the school day. I typed for help 8:30PM by 8:47PM Twinkl came to my rescue and easy provided help link to download. This totally made my DAY!!!”
“I absolutely love using Twinkl. It has really promoted and guided my teaching. I have also shared my experience with my collegues and now all of us use Twinkl for worksheets, activities and intervention strategies. They have an incredible team and are always ready to help and assist. Highly recommend.”
“Just got in contact with their support team as I was trying to login using the wrong email. Even though the mistake was mine they were really understanding and patient and sorted me out. 10/10”
“Requested a specific worksheet just before Xmas AND they made it, emailed me and I am using it tomorrow… such great service!
SEN teacher needing very specific
Items…”
“I had made a mistake and made duplicate accounts. Twinkl fixed the problem straight away and them transferred the payments into one account so I wasn't out of pocket but then had a credit for the next five months. Loved it.”
“I contacted Twinkl today with regards to a resource that I really wanted and the response time was sensational. Georgia Cares was very helpful and she passed my request on immediately - which was successful in a short space of time. I am very grateful and cannot recommend Twinkl highly enough! ✨”
