“Asked about cancelling a type of membership. Customer service was extremely helpful, fast in replying and sorted the issues in next to no time! Brilliant experience all round”
“Rebecca has been a superstar and helped with my query straight away. Even at 8.30pm on a Sunday night (twinkl defiantly understands teachers hours). Couldn’t have asked for a better service.”
“Hi, I would like to thank the Twinkl team for their understanding and support they provided me with.
My renewal is due but I asked them to give me more time until they get their money. They accepted it and asked if they can do more for me. I was very happy for their kindness ... thank you again”
“They have always responded quickly to my concerns. The modified powerpoints were even better than the originals. I enjoy using their materials for grades PreK - 5.”
“Very helpful thanks. It is nice to talk to a person - a real rarity now a days! I also didn't have to wait for ages for the phone to be answered - a real bonus!”
“Very affordable monthly subscription that opens up a lot of resources that are more uniformly produced than TES for less money.
I had an issue with one of the resource but the live chat fixed it for me in about 2 minutes at 19:00 GMT. I was helped by Georgia.T.Cares”
“Had to pause my subscription- couldn't even remember the email ad I'd signed up with to use Twinkl but Sarah & Pauline helped me out- great customer service you guys! Not uo mention the content- it's fabulous & so useful for a sub like myself, I know I can always rely on it no matter the teaching topic !”
“Twinkl is a must for every Teacher!!! I love the PowerPoints and the worksheets. There is no need to spend hours making resources as everything it just there ready to use. I really appreciate the help of the team at Twinkl, when I have a doubt or can't find a resource the Team is ready to assist. I have been using Twinkl for a long time and just can't imagine teaching without their support.”
“I spoke with Joe today and he was so helpful, kind and considerate. My grandson is seriously ill and I had totally forgotten to amend my Twinkle account but Joe dealt with the matter for me, he brightened my day. I only wish other companies had staff as caring and well trained as Twinkle have.”
“Heather from customer care team was brilliant, I called twinkl because I couldn't access my twinkl account due to my email no longer existing, Heather sorted the problem in minutes.
Thank you so much to Heather customer support care ❤”
“Twinkl have made it really easy for me to cancel my policy (not that I wanted to but had to!) Matt was so helpful, making it such an easy process. Thank you very much for all your help!”
