“I am actually a seller, and feel sorry for the buyers. Souq do not know how to run a successful online e-commerce company - I wonder if Amazon know how they are operating. For the past month we have had to wait for couriers to collect, they never turn up, I’ve waited for days and now they fail to enter the products into their system as being collected. We rely on Souq to support our Business, perhaps we might move to NOON”
“I always find deals there, their delivery and customer service is appalling.
I had once ordered a cream that they kept calling me and asking me what is my address maybe 3 times, after a 2 week delay I asked to cancel.
No I ordered 2 perfumes, the delivery guy told me he has no change and will be back. This was 5 days ago and never resurfaced.
I filed a complaint online and the customer rep thought I was referring to something else that was delivered on time!
Then they call me and ask what time do I prefer for it to be delivered and still no sight of my package!
I believe from now on I will use noon.com. tried them twice and they deliver max within a day.”
“I placed an order on 21st Nov 2018 and I received message on 24th that my order is on the way but till 25th I didn't receive my order. when I contacted the customer care on 26th Nov they said the driver called you and you cancel the order so we can't revert back your order which is purely a game. when they are unable to deliver some items they are playing like this. i haven't received any call from the driver.”
“Such shameless people.. I called atleast 15 times saying that I have function on Friday and I need to wear the dress on Friday still they did not deliver the dres which was actually promised to be delivered on Tuesday... everytine they kept on lying that it’s on the way and will be delivered ASAP... disgusting people... dnt ever order from souq and dnt believe q express as well...”
“Most pathetic service and most pathetic customer service.
I have been waiting for my dress from last 4 days, it’s still not delivered. I was supposed to wear it today evening and everytine I call your people tell me courier is not picking and when I call courier they tell me it’s not ready with supplier. Disgusting....
U dnt consider people’s emotions and urgency.
Priyanka
0551907623”
“Scammer shopping website, I ordered three times but they delivered the wrong items many times. I ordered a bag they deliver perfume. I cannot even use my souq wallet if I don't have a credit card or debit card, horrible, horrible scammer.”
“this is the most horrible online shopping website. they have put completely stupid people on helpline desk who doesnt understand english well and reply answers which are no way near to your answer. for e.g. if i ask about the credit card offer on souq then they will reply me to go to bank.
i have called customer service and asked to cancel order. she confirmed me order is cancelled but next day it is arrived. then when i sent questions nobody replied.
Please stay away with this till situation improves at souq. earlier it was much better but since it is with amazon it has made life terrible.”
“I would love to give the ZERO stars - the worst platform ever. Arrogant and lousy support staff. Amazon has no ethics to take over such a lousy company - just greed.”
“Ordered 12 November
Expected delivery date 13th
They changed date to 14th today is 17th November and when I call they say maybe 28th or 19tjh November
Cancelled order - want nothing more to do with company”
“Horrible customer service!! I had a very bad experience while I was trying to return a product that I purchased earlier. No commitment at all from any of the customer service managers. For a simple issue, I had to call at least 10-15 times, five different tickets had been issued and every time I was told no worries, someone is going to call you and take care of your case within 24-38 hours, but no call.
I had to call Dubai Consumer Rights to seek for help.
Please do not buy any product from them.”
“Got message that my order will be delivered on 11th Nov. but was not delivered. Courier called after 7 pm saying he will deliver on 12 th but no call till 12.30. When I called call Centre, he wasted half hour on phone without any information on delivery”
“Ordered many products from Souq but nowadays the items are either defective or damaged or not usable due to manufacturing fault.. Had to return atleast 3 items recently for a full refund (which i got back). But now i am being very careful in what i order and usually try to get it from Hypermarket.”
“I order Micro SD cards to Souq. My Order No Is :995793875522 That Delevery Boy Went To Wrong Location and he call me and Start Shouting on phone Raising his voice & Very Bad Behavior & I feel Very Bad. Insha Allaha I Never Order Any Thing From Souq.”
“Don’t ever order anything from this trash company. They will be make a fool of you. I had received messages that my item is about to be delivered but for two days I have been waiting for nothing!!! Total trash!!!”
“Ordered quite a few items now from Souq and at least 3 of them have been damaged or have had stuff missing! I’ve also experienced the worst customer service I’ve ever had in my life! I would definitely recommend you do not purchase anything from this site as you will be very disappointed. And judging by everyone else’s reviews I’m not on my own in this matter, about time you get acting as a proper business SOUQ”
“Souq is a joke. I ordered a lamp and it arrived broken. I said i want it replaced and they picked it up and said they would replace it in 2 to 3 days. After 4 days I followed up and they said don't replace items. When I said give me my money back they tried to be evasive before finally caving and offering a refund. Then they said I can order a new one. HAHAHA not a chance! Pathetic! There's only one way to handle these fools: don't use them!!! If you want to see these unprofessional, incompetent, clueless, lazy, inconsiderate, dishonest, lying, scammers and every other group like them disappear, JUST DON'T GIVE THEM YOUR MONEY! Thats all it takes. They depend on us: THE CUSTOMERS. Don't give them your custom and they will crumble and they know it! WE DESERVE BETTER!”
“I ordered an item for a present. The item came and it was broken. I contacted thru email cuz there wasnt any Souk contact number in the website. The Souk Agent came to pick up the item and I asked when is it gonna be "replaced". He said it will be "replaced" in 3-5 days. No one seems to care as long as your money is with them. Finally got the contact days after and called the customer hotline... the Customer service cant answer my simple questions directly! And when I asked when the "replacement" item will be, they said, Oh They dont do replacement, just refunds. What an embarrassment! Never again.”
“I bought a black opium perfume with no smell!!!! so i returned it and now im scared to order another perfume as it seems souq sells fake perfumes and my money is on hold!!”
