UberEATS Reviews

1.1 Rating 6,248 Reviews
2 %
of reviewers recommend UberEATS
1.1
Based on 6,248 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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UberEATS 1 star review on 28th April 2024
Anonymous
UberEATS 1 star review on 28th April 2024
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UberEATS 1 star review on 28th April 2024
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UberEATS 1 star review on 27th April 2024
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UberEATS 1 star review on 27th April 2024
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UberEATS 1 star review on 24th April 2024
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UberEATS 1 star review on 24th April 2024
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683
Anonymous
Anonymous  // 01/01/2019
1
Martin
Very poor customer service. Not the first time I've had bad customer support. Even though I have provided evidence of a wrong order been sent, I'm still being refused a refund and now customer support are ignoring my messages. I have paid for goods that I have not received. I have been with uber one for a long time and this is how they treat valued custom
UberEATS 1 star review on 1st November 2023
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Posted 5 months ago
1
Jacks
Don’t want to issue a refund because I have had refunds in the past for either missing items, receiving other people’s orders, and for poor inedible grocery items, not fit for purpose!
UberEATS 1 star review on 28th October 2023
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Posted 6 months ago
1
Nix
DO NOT USE UBER EATS FOR GROCERIES! They LITERALLY never get your order right, then refuse to fix their error of missing or wrong items. It also takes days of chasing them, with not response, then finally a ridiculous holding response or them supposedly looking into it, then finally they get tired of the chasing presumably and reply that they won’t refund, replace or exchange the items. It’s total joke. I’ve tried them a couple of times for groceries, giving them the benefit of the doubt but this is a constant thing with them. They literally do not care what they deliver to you!
UberEATS 1 star review on 27th October 2023
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Posted 6 months ago
1
Amanda
Charged 45 for an order that initially didn't go through...canceled to reorder and 💥 charged the entire order not a minute later tried to just retrieve the order impossibe..it wasn't even started......I was a very loyal customer..always tipped well..and left great reviews.....very unfair.........
UberEATS 1 star review on 25th October 2023
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Posted 6 months ago
1
Verified Reviewer
After ordering from Burger King which was 2 hours late, I checked the progress on the map and refreshed the page which then somehow put through a second order that had been in a basket at another restaurant. I tried to cancel the order on the app several times but was presented with a blank page. I then called customer support who advised just to accept the order and make a complaint through the app. He then marked the complaint as resolved. I then tried to contact them again on them again via email which was ignored. I then made a complaint via the app and was advised that I hadn’t complained within the time frame. I was charged nearly £60 quid for 2 meals from 2 separate restaurants for 1 person. All of the food was very late and subsequently cold and inedible. I’ll never use them for anything again
UberEATS 1 star review on 24th October 2023 UberEATS 1 star review on 24th October 2023 UberEATS 1 star review on 24th October 2023
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Posted 6 months ago
1
Jason
Sadly, Uber Eats customer service is abominable. Uber’s acquisition of Postmates made this worse. I placed an order through Postmates in March of 2023 (Order 9B99E). They delivered the wrong order, and I let Postmates know immediately, the same day. Postmates refunded / canceled the charge right away. Everything was taken care of quickly and easily. Four months later, in July of 2023, Uber charged my card for the same order. I contacted Uber support right away, and they said they charged my card again because the original charge didn’t go through. I let them know that the original charge was canceled by Postmates because the original delivered order was wrong. Uber support said that they could not do anything for me, as I contacted them outside of the 48 hour window. I explained to them that I contacted Postmates immediately, on the same day that the wrong order was delivered - That’s why Postmates refunded / canceled the original charge. Uber support kept reiterating that they could not do anything for me, as I contacted them outside of the 48 hour window. I went back and forth with Uber support for almost three months. Finally, someone from Uber priority support was able to credit my account for the charge in October of 2023. It absolutely should not have taken that long to rectify the situation. It almost seemed like Uber did not have access to the old Postmates records. In any case, it was some of the worst customer service that I’ve ever received from any company.
UberEATS 1 star review on 18th October 2023
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Posted 6 months ago
1
Jennifer Inman
This is about their customer service. They will not refund me for a charge that I did not use. I had went onto my favorite thai restaurant website and was trying to order directly through the site and pick up myself. I placed my order and noticed it said it was through postmates after i paid so I waited to see what was going on since I hit the option to pick up myself. After 30 minutes I never recieved any confirmation so I called the restaurant directly and they said there was never an order placed by postmates, so I ordered myself and picked it up and PAID the restaurant. The following day I received an email saying a charge of 20 dollar was placed on hold in my bank account but would be removed shortly. I waited 5 days and noticed it was not removed. After explaining to customer service and pasting the email that clearly said the charge would be removed shortly, this was their response.... "Üpon checking, I can see that the order youŕe raising concern about is older than 48 hours. Unfortunately becasue you contacted us 48 hours after placing your order, weŕe unable to provide a resolution. We have notified the restaurant of the issue so they can improve service¨ They are clearly missing the bigger picture here and their automated response seems to be disconnected on what is really going on. Basically they LIED in their email about removing the charge from my account and the 48 hour rule does not even have anything to do with it. I cant believe they sent an email saying it was placed on my account that it would be removed and now they wont remove it. I WILL NEVER USE ubereats again. Going to call my bank and show the email in hopes they will remove it. Thanks a lot ubereats for STEALING my money. Beyond unprofessional, you are thieves.
UberEATS 1 star review on 16th October 2023 UberEATS 1 star review on 16th October 2023
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Posted 6 months ago
1
G.mar
You took $47.74 from my account after it was placed back on. I feel you stole my money, and I will report you to the attorney general’s office and Better Business Bureau. I didn’t receive that order. How do you take someone’s money from their account after putting it back in. GIVE ME MY MONEY BACK! Dave thief thief THIEVES!!!
UberEATS 1 star review on 8th October 2023
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Posted 6 months ago
1
Verified Reviewer
I placed an order in advance (9:03 a.m.) for a restaurant because I knew it would be busy. The restaurant has a special of buy one get one free. I also ordered a child's meal(which was cold) so a total of 3 items in the cart. The order was supposed to arrive by 4:05pm, but it arrived at 4:40p.m. (the restaurant is 10min away by vehicle) So by the time it arrived there was only one plate of food and the child's plate of food. So I was left without a meal that I paid for. Called the restaurant to ask about it and was told to contact ubereats, because there seemed to be a glitch in the system. When I did I was told that my order didn't qualify for a refund.(this is with photos of the ad and my receipt on the bag). If they looked at my previous order history they would have seen i've ordered the same dinners on numerous occasions with that advertisement of buy one get one. So it seems you should take a screen shot of every aspects of your order from start to finish otherwise if there is an error nothing can be done. A better system needs to be put in place.
UberEATS 1 star review on 4th September 2023
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Posted 7 months ago
1
Unverified Reviewer
didnt recieve my order was refused a refund and when I asked WHY this happened, lol, not ordering from this app nomore
UberEATS 1 star review on 2nd September 2023 UberEATS 1 star review on 2nd September 2023
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Posted 7 months ago
1
Angry Customer
Alexander stole my kids food but left the drinks
UberEATS 1 star review on 29th August 2023
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Posted 7 months ago
1
Najma
So my son ordered food today and the delivery driver dropped food off to a side rd where the street sign is he left it there for anyone to take!!!... he took a picture and said it was delivered!!!!! Like you have the door number mate it's not a corner of a street..... never got the food!!!!
UberEATS 1 star review on 26th August 2023
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Posted 8 months ago
1
Colin
I ordered from a local Thai restaurant back on 1/11/23. The total of the order was over $60. The driver either stole the food (most likely) or purposely left it in front of our apartment building instead of bringing it to the door 20 steps up from them. We have an apartment complex with over a 1000 residents so leaving something on the main sidewalk instead of bringing it to the door could only be done on purpose. Called customer service sent the picture the driver took on the sidewalk on the parking lot. They said the driver did all they could to find the apt.They refused to refund so stole the money for food and the tip from me. BEWARE
UberEATS 1 star review on 25th August 2023
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Posted 8 months ago
1
Verified Reviewer
The restaurant is delivery 25 mins late and Uber eats says they will charge me for this which is so wrong. Very bad service and customer support. I am going to delete this app permanently.
UberEATS 1 star review on 24th August 2023
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Posted 8 months ago
1
Riel
Ubereats charged my credit card 3 extra times. $ 180 meal including tip, now cost near $ 800 dollars. Now my credit card is suspended.
UberEATS 1 star review on 20th August 2023
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Posted 8 months ago
UberEATS is rated 1.1 based on 6,248 reviews