UberEATS Reviews

Name: UberEATS
Rating: 1.09

1.1 Rating 6,250 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 6,250 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I placed an order through Uber Eats ( Big Mistake) When I pressed submit, I immediately saw that my deliver to address was a hotel I stayed at a couple months back in LA. I live in Georgia. I immediately pressed cancel. According to \"Uber Eats\" in 20 seconds, I thought it was faster. But nevertheless, let's go with 20 seconds. Uber as proxy to Philipos state and claim the order had been started already and therefore charged me the full $76.09 cost of the order. This is theft, in it's most pure form. I would and will never recommend Philipos nor Uber Eats for any consumer. What a carnival racket. Zero attempts to reconcile. Just condescending excuses about how an order cancelled within \"By Ubers count 20 seconds\" had already been started and now had to be fully paid. My money was stolen, no goods or services received."

UberEATS 1 star review on 28th April 2024

Anonymous

"No one offers quality customer service any more and as long as companies are making money no one cares. My food was left in a public area, I work at a hospital and gave instructions on where the delivery should be left. It was left on a bench in front of an area of the hospital that isn't even open today. I refuse to eat food left unattended in a public area. I filed a complaint and expect a full refund, as I paid $30 for this meal. In the photo you can see the order was left sitting on the bench because the doors are locked and this is on the opposite side of the building as to where I am working."

UberEATS 1 star review on 27th April 2024

Anonymous

"Two customers made an order and total was $21 and later one of the customer refused to pay me and backoff from payment and uber says the customers have the right. I gave them the food. Did not delay or worse eat or decided to run away with it. This is the reason some drivers steal people\u2019s food. And they only talk about drivers stealing food what of customers refusing to pay? And asked customer service for help and they say I have no right to know the base pay of my pay! Really?! I wasted 1.5hours of my time that will never get back and burnt 30miles but only paid for one order which was only $5 from a whole $21? Please make it make sense!!!"

Anonymous

"I\u2019m very upset bc I ordered it when I did so my kids wouldn\u2019t see the driver at the door! He was at the store \u201cshopping\u201d for 10 extra minutes at least, than needed, I know bc he called me asking for replacements, I told him what to get and at least 10min later he\u2019s finally checking out! He comes to my door with my kids right there and can\u2019t even get a pic of my id, he tried at least 5 times and my kids r right there! I\u2019m VERY DISAPPOINTED!!"

UberEATS 1 star review on 24th April 2024

Anonymous

683

Anonymous

Anonymous // 01/01/2019

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Alex

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“Customer service is horrible. They will mess up your order every time and if you ask for a refund or price adjustment they will not do so because they have done it before not taking in consideration that the messed up the orders before and that is why we are in that predicament”

UberEATS 1 star review on 11th March 2024

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Posted 1 month ago

Patricia L

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“Ordered little Caesars pizza with sauce and a brownie, received no sauce or brownie even though slip on box listed them, the pizza was burnt and barely warm”

UberEATS 1 star review on 10th March 2024

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Posted 1 month ago

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Anonymous

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“When I ordered the food I did not pay on purpose for a fast delivery because I would not be ready. We have a 24/7 concierge service nobody never came… Then when I called the driver said to me that “nobody was at the door” when he came!!! Shame on you bad and really incorrect service. Called even the assistance but they of course said that the driver was right…”

UberEATS 1 star review on 8th March 2024

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Posted 1 month ago

Bryan Ball

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“I ordered 2 sandwiches and drinks from penn station and received 2 drinks from penn station and 1 sandwich and cookies from subway. When I called the driver he said he only had 1 delivery and it was mine. In his picture it is clearly a subway bag but the receipt clearly shows penn station. Screw JIMMY for lying but more importantly screw UBER EATS for the jacked up prices, the fact that i couldn't use my $25 gift card and the loss of money and the fact that I am still hungry. and my pepsi wasn't even pepsi😒🤷‍♂️”

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Posted 1 month ago

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Anonymous

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“My friend and I recently ordered sushi from a restaurant. I paid the money and waited for the food to be delivered to me. My meal was handed to the driver and it was on my way. However, we had a very serious problem, the driver was standing still and not moving. 40 minutes have passed and the driver is not moving and the delivery time is changing. We have already started to worry and have written her, but we have not received an answer. She remained in one place, then we decided to call the driver and ask what the problem was, but still there was no answer. We call Ubereats Support, they only offered different discounts. My English is not perfect because I am an immigrant from Ukraine, I had to ask several times because I did not understand. One lady who spoke to me started because of it and I just said thank you and hung up. Next, the driver sends me a photo of what appears to be eaten food, and it was immediately clear that it was a photo from the Internet. I wrote to her that this is a photo from the Internet, she answered "true" and canceled the order, that I didn't even have time to take a screenshot. I am disappointed with this service and do not want to order food there again. It was a terrible experience!”

UberEATS 1 star review on 4th March 2024

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Posted 1 month ago

Elizabeth Adkins

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“I was wrongfully fired from Uber eats was never given a chance to file a appeal supposedly for low ratings which is bull because I made it to platinum status in a week then yes my ratings did drop some and I even asked Uber to fix my maps because I was getting lost it kept taking me into allies etc And would only take me to the back of residences in which they never did and there specialized team never got ahold of me and the required rating is 82 mine is 83 all my ratings are good”

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Posted 1 month ago

Luciana

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“One item was not delivered. Uber said the order was not eligible for a refund. I asked why and they said my account exceeded the refund limit. It was my second order. How could it exceed a limit with two Orders and the first one being totally fine, that is, no refund needed.”

UberEATS 1 star review on 2nd March 2024

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Posted 1 month ago

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Anonymous

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“THEIR DELIVERY GUYS ARE STEALING THE FOOD!! I haven't got any attention whatsoever from you on the app. many times that I made an order on the app, the delivery stuff is making up excuses and telling us on the phone that the address is not the correct address, they start to hang up the phone and act like it's by mistake because probably the calls are recorded and they steal the food and they announce on the app that the order was received by the costumer. right now, it happened again, the delivery guy thinks he is very clever, but it was very obvious what he was trying to do, so I took screenshots of all the info of the order and of him. he marked the order as received. he told me that it shows to him that the address is in ¨Extended Suites¨ while it's obviously not. I have a screen shot. I was charged for a delivery that I did not receive and your delivery guy stole the order. It's a shame that Uber, such a known company allows people like that to work in the company. they are hacking the system because they can get away with it!!! ⛔️I WILL NEVER USE UBER AGAIN! AND FOR ANYONE WHO READS IT, DELETE THIS APP!! ITS A SCAM! DONT USE UBER AGAIN CAUSE THESE THINGS WONT STOP AND THEY WILL KEEP RUBBING US OFF!! ⛔️”

UberEATS 1 star review on 27th February 2024

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Posted 2 months ago

Luyanda

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“I placed an order as i always do and the person didn’t collect everything i needed so i called the person to change what they took and she cancelled my order now after calling uber customer service they told me they can’t refund cause i called after 24/h. I’m never using it again cause i have never experienced this”

UberEATS 1 star review on 26th February 2024

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Posted 2 months ago

Nicole Davis

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“It is my daughter’s 21 birthday. I ordered her some special treats as we do not live in the same city. The delivery was suppose to be made between 12-12:30. I got an email at 12:30 saying the delivery person cancelled my order. No reason. No phone call or text. Just an email. Been trying to figure out who or how to talk to someone for the last hour. I don’t know if my credit card will be refunded and I had to tell my daughter her birthday surprise was not coming. I will never use this service again. Ever.”

UberEATS 1 star review on 25th February 2024

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Posted 2 months ago

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Anonymous

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“I am appalled at the lack of customer service. I had a promotion for 50% off at Target food. Apparently my tip for the excellent delivery ( btw) was doubled without my knowledge or consent. Uber refused to acknowledge this or rectify the situation.”

UberEATS 1 star review on 22nd February 2024

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Posted 2 months ago

Genella Sims

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“The worst ever...It's always either your food is wrong or items missing..I sent a photo and still wasn't refunded for missing items.. They don't care if it's wrong or what's missing, you will not get refunded or helped”

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Posted 2 months ago

Luis Moreno

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“Terrible Experience. Placed an order and noticed it said for pickup. So I got on the phone and told the restaurant that I had placed the order for pick up but that I wanted delivery. So the guy at the restaurant told me just to cancel it on UberEATS and reorder it again that he would not use the order I made. So I got an agent at UberEATS and he told me he would cancel the order and he assured me that if any money got charged to my card, that it would be reimbursed. But I didn’t reorder. Waited 6 days for my reimbursement and I didn’t get it. Now UberEATS Support team says I can’t get a refund because I waited more than 48 hours to let them know. Which is a lie. I have the whole conversation on my chat log. But they don’t care. They just keep cutting me off the chat saying that I waited over 48 hours. Terrible. I got no food and I’m out of $54.20”

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Posted 2 months ago

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Anonymous

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“Will never use again, I order a lot of food but my app was being funny n uber was the only one to go through. Not only did I pay extra to get it faster n it still came late but the fee was outrageous, the driver looked lost on the map while bringing it, and then they double charged me to make sure my money was there They make you wait days to return it, and now my card is negative, and I bet they don't pay for overdraft fees do they... I bet not.”

UberEATS 1 star review on 19th February 2024

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Posted 2 months ago

Juan Mason

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“I order Popeyes thru Uber eats on 02/03/2024 for 17.35. Popeyes DID NOT have what I ordered so i cancelled my order. I was told my Uber eats since the restaurant( Popeyes) this was non refundable so I will not receive my money back”

UberEATS 1 star review on 11th February 2024

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Posted 2 months ago

Travon Newton

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“Uber eats is scam they let someone authorize a purchase with my card so I cancel the order and they still wouldn't give me my money back even though I called and told them that someone tried to use my car without my permission”

UberEATS 1 star review on 10th February 2024

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Posted 2 months ago

Stella

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“The fact that drivers steal your food and are not banned from being a delivery driver is stupid. There should be consequences. The customer losses thier money and trust in Uber Eats. The attached is the name of a driver who stole my order.”

UberEATS 1 star review on 9th February 2024

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Posted 2 months ago

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Anonymous

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“50% of the time my order is incorrect undercooked or unedible. They never refund anything. It's stealing on a huge scale at this point.”

UberEATS 1 star review on 6th February 2024

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Posted 2 months ago

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Anonymous

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“If I could give negative numbers I would. Ordered a meal. At first it said it would arrive 5:50 pm, then it said 6:00, then it said 6:10, then it said, 6:20, then it said 6:40, then 7:00. When I called the restuarant they said they don't use Uber anymore because of how bad it is and that someone should've called me. It still says my order is coming but clearly it isn't. Had low blood sugar as a result (68) and had to go get food and eat something quick. I will never use Uber eats again and probably won't use Uber period. I'm so disgusted. Can't even find a number or person to talk to. Don't waste your time with Uber Eats. They suck.”

UberEATS 1 star review on 1st February 2024

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Posted 2 months ago

Pissed Customer 😤

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“Worse service ever still trying to get my refund.”

UberEATS 1 star review on 31st January 2024

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Posted 2 months ago

Starving

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“Texts from both uber and delivery driver to say food is arriving and to meet at door…..no driver. Then have to wait 15 days for a refund. When they do bother to actually deliver the food is cold and drinks spilled out everywhere. Thought I’d give them benefit of the doubt. Never again.”

UberEATS 1 star review on 27th January 2024

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Posted 3 months ago

Mariana

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“UBEREATS IS THE BIGGEST SCAM COMPANY EVER. THEY REFUSE TO REFUND ORDERS WHEN YOU RECEIVE THE WRONG ORDER OR WHEN YOU DON’T RECEIVE YOUR ORDER AT ALL. WHEN YOU FIRST OPEN AN ACCOUNT WITH THE, FOR YOUR FIRST ISSUE THEY AGREE TO REFUND, THEN THEY START TELLING YOU THAT YOUR ACCOUNT IS BLOCKED FROM GETTING REFUNDS. NO MATTER WHAT THE ISSUE IS. NEVER USE UBEREATS FIND ANY OTHER COMPANY LIKE DOORDASH OR GRUBHUB OR CAVIAR. I HAVE NO IDEA HOW THEY ARE IN BUSINESS, THERE SHOULD BE A CLASS ACTION LAWSUIT AGAINST THEM”

UberEATS 1 star review on 23rd January 2024

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Posted 3 months ago

Ali

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“MADISON stole my food. The Uber wanted me to re-order my food while they cancelled my order, and wait 3 to 7 buisness days to get my money back!! Tie up $80 for one person to get food from 5 mins away. Literally the same street. I put in for $7.50 tip on a $25 order. The SMART business plan is to give uber eats credit to my account then have me re-order my food. I waited an hour for a 15 min order.”

UberEATS 1 star review on 22nd January 2024

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Posted 3 months ago

Priscilla L

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“UberEATS double charged me for a cancelled order. I ordered from UberEat on Jan 18, at 9:08am, I made some mistake in the order, so I thought I may as well cancelled the order and reorder. So, I cancelled and reordered the order at 9:09 am from the same restaurant, ordered arrived at 11:15 am with no issues. At the end of the day, they charged me for my cancelled order, which was cancelled after a minute. Worse, I checked with bank, bank told me I was charged twice for the order. I called UberEATS and they told me it is their policy to charge for cancelled order, once the restaurant has accepted it, even technically they shouldn’t have prepared anything after 1 min. I will never buy from UberEat again!”

UberEATS 1 star review on 21st January 2024

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Posted 3 months ago

Samuel

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“Watch these Scammers will charge you for items that has never been sent. Then refuse to refund the items or replace even when the restaurant can confirm they never sent the items and even asked to ask uber for refund they still refuse. Out right ignore and refuse to refund”

UberEATS 1 star review on 20th January 2024

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Posted 3 months ago

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Anonymous

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“came upon a promotion to shop $70+ on groceries and get 50% back. I placed an order and the promotion was applied at checkout. The product is delivered and I see I was charged full amount. I go in app and see the promotion has disappeared. I reach out to customer service via chat and I was told if I am not able to provide a picture of the promotion, nothing can be done. How fraudulent can you get. Uber eats put up a promotion and is asking me for proof the the promotion I claim I got. Can they not check my order placement and see the applied promotion. Without photos they will not refund me my money. THIS IS FIRST CLASS FRAUD. UBER EATS”

UberEATS 1 star review on 19th January 2024

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Posted 3 months ago

Dorene D

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“Uber eats Ok. I am actually tired of all the wrong orderes being recieved. As the issue should be with the individual merchant this complaint against Uber Eats is because they penalize customers when merchants gets something wrong. To elaborate, recently, Jan 6, 2024 order placed and one item was not received, but rather a completely different item. A picture was taken and sent to UE. 1- not only did they NOT respond within the 48 hrs but instead, 13 days later!, they said the food was picked up and no refund will be given. First, 13 days later is unacceptable. Second, the order was NEVER picked up it was delivered. Third, how dare you penalize the customer and let the merchant just get away with getting the order wrong. This is wrong and flat out an unacceptable business model. I assure you if you punish the merchant when appropriate like getting orders wrong, then I’m sure they will start reading the orders correctly. Keep my money that you stole from me and other customers, Mr Merchant and Uber Eats. I’m not in need of that, you are. I am happy to continue to post everywhere I can about your flawed business and lack of respect for customers. Go ahead and stand by your merchants when they continuously get orders wrong and ignore your customers. Without customers there would be no need for merchants and Uber Eats. Taking my business elsewhere. Goodbye.”

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Posted 3 months ago

Timmy Woods

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“I make many orders from UberEATS, but in the past few months, when I am missing an item in my order, they are not getting back to me, or it takes weeks to hear something back from their customer service support team in the app. Postmates was the app I used to use. They bought the company. An order was made on January 6, 2024, and they returned to me on January 19, 2024, at 7:00 AM. I ordered with Subway, and one of my items was not delivered. After I didn’t hear back from UberEATS in two hours, I contacted the store, and they said they ran out of oatmeal cookies and I needed to contact UberEATS for a refund. The store should’ve got me and given me another option or cancel the order, but they didn’t. I contacted UberEATS, and now, 12 days later, they refuse to give me a refund because they said after the investigation, they can’t confirm I didn’t receive my order of oatmeal cookies. Please know I spend around $300.00 a week with UberEATS. I had a drink missing from another order, and they refused to refund me. UberEATS has to understand when you have a customer who orders a lot, and they likely will have more requests for refunds or complaints about missing items. UberEATS owes me about $159.00 in five months on missing items; they refund to give me credit or refund back to my credit cards—UberEATS is not customer friendly.”

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Posted 3 months ago

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Anonymous

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“We ordered and paid for food from a restaurant through Uber eats and some of the items that we had paid for were not put into the bag by the restaurant and when we contacted Uber eats about it, they said our account was in eligible for a refund and that they would not refund those Items and then they close the chart and when we called them, they didn’t give us any more information. They just said we couldn’t get a refund. Worst Customer Service ever and what was achieved here?. They just lost a customer that orders from them all the time over $3.87.”

UberEATS 1 star review on 18th January 2024

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Posted 3 months ago

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Anonymous

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“I ordered from wingstop at 10:30pm and I’m still waiting on my food. Do not allow David to pick up your food. He’s been sitting in the same spot for an hour. I tried calling and text him”

UberEATS 1 star review on 17th January 2024

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Posted 3 months ago

UberEATS is rated 1.1 based on 6,250 reviews