Uber eats Ok. I am actually tired of all the wrong orderes being recieved. As the issue should be with the individual merchant this complaint against Uber Eats is because they penalize customers when merchants gets something wrong. To elaborate, recently, Jan 6, 2024 order placed and one item was not received, but rather a completely different item. A picture was taken and sent to UE. 1- not only did they NOT respond within the 48 hrs but instead, 13 days later!, they said the food was picked up and no refund will be given. First, 13 days later is unacceptable. Second, the order was NEVER picked up it was delivered. Third, how dare you penalize the customer and let the merchant just get away with getting the order wrong. This is wrong and flat out an unacceptable business model. I assure you if you punish the merchant when appropriate like getting orders wrong, then I’m sure they will start reading the orders correctly. Keep my money that you stole from me and other customers, Mr Merchant and Uber Eats. I’m not in need of that, you are. I am happy to continue to post everywhere I can about your flawed business and lack of respect for customers. Go ahead and stand by your merchants when they continuously get orders wrong and ignore your customers. Without customers there would be no need for merchants and Uber Eats. Taking my business elsewhere. Goodbye.