UberEATS Reviews

1.1 Rating 6,255 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 6,255 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is UberEATS returns process?

Helpful Report

(3 days ago)

Greater than 91% of reviewers feedback is UberEATS returns process could be better.

Helpful Report

(3 days ago)

0.00%

Industry Average

“ Bad service, rip off price, bad customer service, and no returns or refunds absolutely appalling ”

- Anonymous

“ The person, after leaving me on hold for a few minutes returns and say that the driver lost the order. ”

- Hoby

“ Uber eats are robbers they don’t give returns if I don’t have a picture of bad food I have been with them for so long and I’m appalled by this …. ”

- Anonymous

UberEATS Reviews

Returns - Difficult