Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

“Never again”

Helpful Report

Posted 4 years ago

“Horrible people”

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Posted 4 years ago

“never ever take a policy out online.. compare the market need taking to court to allow this cowboy company to operate on there site.. basically took a policy out as they were the cheapest.. paid a £280 deposit.. the total premium was 1295.. didn't here anything for 2 days.. when they rang met they said they needed to validate my details..? basically asked me all the same questions again.. nothing had changed.. said they would call me back 30mins later with a decision..? hang on why have I just paid for a policy if you still haven't made your decision..?? I rang them back hours later to be told I had a high validation score of 67% but 75% is the amount needed to keep the original policy price.. yes you guessed it the new policy price was £2800... I told them to refund my deposit and stop wasting my time to which they replied ok but we are keeping £75 as a cancellation fee.. never use this company I am taking them to the small claims court for my £75 back and I suggest you do the same as if you are reading this it has probably happened to you too”

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Posted 4 years ago

“30 days for a refund of my deposit, zero confirmation that it is even happening a week on, and a 75 quid charge, all for their error. Fantastic service. Good job I don't need the 500 quid deposit back desperately isn't it, going to be having a word with trading standards, citizens advice and my local MP over these guys, took my money, told me I was insured and fine to drive, went out in new car, text message telling me I'm no longer insured, in a car I've just paid 25k in cash for, sat almost 30 miles from home. And now, I'm supposed to wait a month for my money back.... no problem, it isn't going to be great for your company though, I have plenty of time to keep leaving these reviews on as many platforms as I can, you may think it's acceptable to treat customers badly and withhold their money for a month, I don't, so I truly hope it was worth it because I promise, I won't get tired of leaving these, not when you're happy doing me for 500 quid. Also had an email from this company almost threatening me for saying i'd chargeback my card, funny that isnt it :) These reviews will keep on coming until my money appears! ALL THE BEST!”

Helpful Report

Posted 4 years ago

“30 days for a refund of my deposit, zero confirmation that it is even happening a week on, and a 75 quid charge, all for their error. Fantastic service. Good job I don't need the 500 quid deposit back desperately isn't it, going to be having a word with trading standards, citizens advice and my local MP over these guys, took my money, told me I was insured and fine to drive, went out in new car, text message telling me I'm no longer insured, in a car I've just paid 25k in cash for, sat almost 30 miles from home. And now, I'm supposed to wait a month for my money back.... no problem, it isn't going to be great for your company though, I have plenty of time to keep leaving these reviews on as many platforms as I can, you may think it's acceptable to treat customers badly and withhold their money for a month, I don't, so I truly hope it was worth it because I promise, I won't get tired of leaving these, not when you're happy doing me for 500 quid.”

Helpful Report

Posted 4 years ago

“Don’t fall into trap with this insurance company. I had purchased the policy in the morning today (19/05/2022) and I spoke to one of the team member over the phone to amend the details in the policy as I had forgot to mention about the non fault accident. The person with whom I spoke didn’t mention me that premium will go up but instead he said “don’t worry it will not affect premium as it is a non fault accident”. After 3 hours I receive an email to call them which I did and some lady picked the phone and she said the premium has gone up to £1300 where I had bought the policy for £398 just few hours back. I told her this was insane price so she kept me on hold for never to come back on phone so I had to call again and now this time this gentleman said £1000 premium. I was shocked to hear that. My husband spoke to someone called Jay Patel who is the manager and he was not ready to accept his colleagues fault of false information for premium to not change. Now this Jay Patel said he will deduct £75 from the full money I paid. £75 for what?. I need by full refund ASAP. Many thanks Mrs Ekta Kothari”

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Posted 4 years ago

“Do not use udrive insurance. End up paying more money to cancel! Utterly disgraceful!!! Do not use!!!!”

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Posted 4 years ago

“Rude sales representatives, decided not to go through with insurance and the fined me,”

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Posted 4 years ago

“I had the same experience as Daniel Thompson so I've used his feedback below: Scammers - Went through MoneySupermarket, they called straight after purchase, felt like they were looking for any details out of place to pounce and they did. They hadn't even started the insurance policy but I got charged £75 cancellation fee. I have to say I feel scammed and robbed. Do not use this company. Very rude and condescending on the phone. You then have to wait up to 30 days for them to return your money!!”

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Posted 4 years ago

“The most disappointing insurance company, rude staff. And very very expensive. I do not recommend.”

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Posted 4 years ago

“I'm going to use Daniel Thompson feedback text it's below , because I had exactly the same case this morning, they are really bad and I feel scammed and robbed. This Company needs to be stopped. Scammers - Went through Go Compare, they called straight after purchase, felt like they were looking for any details out of place to pounce and they did. They hadn't even started the insurance policy but I got charged £75 cancellation fee. I have to say I feel scammed and robbed. Do not use this company. Very rude and condescending on the phone.”

Helpful Report

Posted 4 years ago

“Scammers - Went through Go Compare, they called straight after purchase, felt like they were looking for any details out of place to pounce and they did. They hadn't even started the insurance policy but I got charged £75 cancellation fee. I have to say I feel scammed and robbed. Do not use this company. Very rude and condescending on the phone.”

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Posted 4 years ago

“Worst company ever, don't go with the sh....t company they try to steal your money ....they cancel my poilcy for no reason . Now I am waitng 30 working days to receive my money back”

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Posted 4 years ago

“Scammers cancel insurance and charged me 125”

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Posted 4 years ago

“the worst insurance company I've ever had scam scam scam scam scam scam scam scam scam scam scam scam ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌ This Company needs to be stopped. Even one star is to much for them 👎👎👎👎”

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Posted 4 years ago

“Just scammers , jams is very rude”

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Posted 4 years ago

“Rude no claims I thought was 4 years when it was 7 saying dispute with previous insurance which is bs and charging me £481 25 extra on policy when imo it should be lower not higher Am I even legally insured if theres a dispute ? I know if i havent got correct info its cancelled Massive red flag 🚩 stay away dont get ripped off”

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Posted 4 years ago

“I wouldn't even give it 1 star as staff are rude and not easy to deal with”

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Posted 4 years ago

“SIMPLY PUT, STAY AWAY FROM THIS COMPANY U DRIVE COVER. I paid for the insurance deposit £289, they called me for validation, 1 day later they say that the underwriter did not want to insure me, but they could offer another insurance for £ 3,500 or so. I said no and they hit me with the surprise cancellation fee of £149. Mind you, I did not receive any insurance related documents whatsoever, my car was never insured with them AT ALL. SO I AM NOW FILING A SMALL CLAIM AGAINST THEM AND i will report them to every entity responsible for dealing with SCAMMERS. PLEASE WAIT FOR MY LETTER BEFORE CLAIM, THOSE £149 YOU SCAMMED FROM ME , YOU WILL NEED THEM IN LEGAL FEES BERX548”

Helpful Report

Posted 4 years ago

“Seemed very helpful on hiring a car, returned the car early and advised I would get two days hire fee back. it seems that is not quite true, I hired the car for a week, I wasn't advised that they would reduce it to a three or five day charge depending on the return, so only got just over £12 back on returning the car two days early. I don't usually use UDrive, and probably wont again, as it was never made clear that you actually don't get the two days hire back, it was not stated on the paper work or verbally. so a very expensive week, with a garage bill, car hire, would have been cheaper to not go to work for a week and not be paid. A very disappointing outcome.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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