U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,176 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t fall into trap with this insurance company. I had purchased the policy in the morning today (19/05/2022) and I spoke to one of the team member over the phone to amend the details in the policy as I had forgot to mention about the non fault accident. The person with whom I spoke didn’t mention me that premium will go up but instead he said “don’t worry it will not affect premium as it is a non fault accident”. After 3 hours I receive an email to call them which I did and some lady picked the phone and she said the premium has gone up to £1300 where I had bought the policy for £398 just few hours back. I told her this was insane price so she kept me on hold for never to come back on phone so I had to call again and now this time this gentleman said £1000 premium. I was shocked to hear that. My husband spoke to someone called Jay Patel who is the manager and he was not ready to accept his colleagues fault of false information for premium to not change. Now this Jay Patel said he will deduct £75 from the full money I paid. £75 for what?. I need by full refund ASAP. Many thanks Mrs Ekta Kothari”

Helpful Report

Posted 4 years ago

“Do not use udrive insurance. End up paying more money to cancel! Utterly disgraceful!!! Do not use!!!!”

Helpful Report

Posted 4 years ago

“Rude sales representatives, decided not to go through with insurance and the fined me,”

Helpful Report

Posted 4 years ago

“I had the same experience as Daniel Thompson so I've used his feedback below: Scammers - Went through MoneySupermarket, they called straight after purchase, felt like they were looking for any details out of place to pounce and they did. They hadn't even started the insurance policy but I got charged £75 cancellation fee. I have to say I feel scammed and robbed. Do not use this company. Very rude and condescending on the phone. You then have to wait up to 30 days for them to return your money!!”

Helpful Report

Posted 4 years ago

“The most disappointing insurance company, rude staff. And very very expensive. I do not recommend.”

Helpful Report

Posted 4 years ago

“I'm going to use Daniel Thompson feedback text it's below , because I had exactly the same case this morning, they are really bad and I feel scammed and robbed. This Company needs to be stopped. Scammers - Went through Go Compare, they called straight after purchase, felt like they were looking for any details out of place to pounce and they did. They hadn't even started the insurance policy but I got charged £75 cancellation fee. I have to say I feel scammed and robbed. Do not use this company. Very rude and condescending on the phone.”

Helpful Report

Posted 4 years ago

“Scammers - Went through Go Compare, they called straight after purchase, felt like they were looking for any details out of place to pounce and they did. They hadn't even started the insurance policy but I got charged £75 cancellation fee. I have to say I feel scammed and robbed. Do not use this company. Very rude and condescending on the phone.”

Helpful Report

Posted 4 years ago

“Worst company ever, don't go with the sh....t company they try to steal your money ....they cancel my poilcy for no reason . Now I am waitng 30 working days to receive my money back”

Helpful Report

Posted 4 years ago

“Scammers cancel insurance and charged me 125”

Helpful Report

Posted 4 years ago

“the worst insurance company I've ever had scam scam scam scam scam scam scam scam scam scam scam scam ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌ This Company needs to be stopped. Even one star is to much for them 👎👎👎👎”

Helpful Report

Posted 4 years ago

“Just scammers , jams is very rude”

Helpful Report

Posted 4 years ago

“Rude no claims I thought was 4 years when it was 7 saying dispute with previous insurance which is bs and charging me £481 25 extra on policy when imo it should be lower not higher Am I even legally insured if theres a dispute ? I know if i havent got correct info its cancelled Massive red flag 🚩 stay away dont get ripped off”

Helpful Report

Posted 4 years ago

“I wouldn't even give it 1 star as staff are rude and not easy to deal with”

Helpful Report

Posted 4 years ago

“SIMPLY PUT, STAY AWAY FROM THIS COMPANY U DRIVE COVER. I paid for the insurance deposit £289, they called me for validation, 1 day later they say that the underwriter did not want to insure me, but they could offer another insurance for £ 3,500 or so. I said no and they hit me with the surprise cancellation fee of £149. Mind you, I did not receive any insurance related documents whatsoever, my car was never insured with them AT ALL. SO I AM NOW FILING A SMALL CLAIM AGAINST THEM AND i will report them to every entity responsible for dealing with SCAMMERS. PLEASE WAIT FOR MY LETTER BEFORE CLAIM, THOSE £149 YOU SCAMMED FROM ME , YOU WILL NEED THEM IN LEGAL FEES BERX548”

Helpful Report

Posted 4 years ago

“Seemed very helpful on hiring a car, returned the car early and advised I would get two days hire fee back. it seems that is not quite true, I hired the car for a week, I wasn't advised that they would reduce it to a three or five day charge depending on the return, so only got just over £12 back on returning the car two days early. I don't usually use UDrive, and probably wont again, as it was never made clear that you actually don't get the two days hire back, it was not stated on the paper work or verbally. so a very expensive week, with a garage bill, car hire, would have been cheaper to not go to work for a week and not be paid. A very disappointing outcome.”

Helpful Report

Posted 4 years ago

“Absolutely the worst insurance company I've ever had the displeasure to speak with. I bought the insurance through top cash back. But after buying and receiving a cleverly worded email giving them permission to add charges for every little discrepancy, I read the reviews. They tried to add £125 of charges for having the date of a non fault crash wrong by a single day. I bought the insurance on Saturday, tried to cancel first thing Sunday morning but was told not to and to wait for the total fee before deciding, they gaurenteed I would be given this within 90 minutes. They called the next day to say if I now cancel I will also have to pay the admin costs for the changes plus the cancellation fee as they had changed the policy already. I advised I would take this to the financial ombudsmen. They redcuded the fee to £75. STILL FEEL ROBBED BY THESE CON ARTISTS. I asked them why they have such bad reviews all saying the same thing and they advised these are just unhappy customers.”

Helpful Report

Posted 4 years ago

“Worst insurance provider ever. Very rude stuff, unhelpful i definitely don't used again never, never, never.”

Helpful Report

Posted 4 years ago

“Expensive and worst company ever.”

Helpful Report

Posted 4 years ago

“Awful experience the lady on the phone was extremely rude to the point I cancelled the insurance. I would rather loose my deposit and pay a fee than be a customer to a company like this. Definitely avoid. They take your money and then demand more after the agreement, then tell you your not actually insured. I was driving around all weekend with children unaware that they stoped insurance until I paid more. I was left with no insurance and needed to take my children to school the next day. complete disgrace and Im still waiting for a refund for some of the money back. I had to pay to cancel even though it was in the 14 day cooling off”

Helpful Report

Posted 4 years ago

“Rip off avoid these scammer.”

Helpful Report

Posted 4 years ago

U Drive Cover is rated 3.5 based on 2,176 reviews