U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You see, as an insurance company you’d expect the employees to have training in customer service, however the way I was spoken to on the phone was vile and I wouldn’t waste your time by even approaching this company for a conversation/quote let alone car insurance. Thanks”

Helpful Report

Posted 5 years ago

“Service is beyond awful Worst customer service going at all they don’t speak to u just send email”

Helpful Report

Posted 5 years ago

“Price and cancel fee for nothing i try to buy my insurance on line i pqy 300£ then after change price for insurance for match more i dot acept that i want banck my money they take calcel fee 75 for nothing”

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Posted 5 years ago

“Avoid trust me”

Helpful Report

Posted 5 years ago

“Takes 30 days to process refunds if for any reason you need to cancel. I'm all cases, a hefty fee is taken. Run by donkeys with what you get for paying peanuts running the phone lines.”

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Posted 5 years ago

“Very terrible customer service. I've requested for a full refund after the price offered on the phone was higher by £400 due to my low 'score'. NEVER EVER EVER!!!!”

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Posted 5 years ago

“AVOID AVOID AVOID VERY RUDE”

Helpful Report

Posted 5 years ago

“DON'T BOTHER!!!! I paid for everything and then a week down the line they ring me and say they're unable to cover me as my score was low? Left me in such a difficult position. They said they are a referral company and offered me insurance from a different company which required me paying over £600 more and not to mention the sky high excess! I refused. Finally got them down to £490 but ended up getting an excess protection due to the high cost. They offered a refund for the full amount but they fully knew all the quotes for next day insurance would be higher than what they were offering me. No understanding or empathy. I've never been so gobsmacked with an insurance company in all my life. still seething with anger over how they messed me about”

Helpful Report

Posted 5 years ago

“"Don’t waste your time and money for this dodgy company!!!"”

Helpful Report

Posted 5 years ago

“Please help to return and refund I have to call before your college sad I cannot refund”

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Posted 5 years ago

“worst company to deal with. I will not recommend them ever to anyone. please avoid their trap.”

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Posted 5 years ago

“Shocking company! The staff have no communication skills and do not know how to respond to emails. Jaymil from head of sales is an absolute joke, he cannot even understand basic email communication. He is rude rude, very unhelpful and refuses to pass you onto his superiors in order to make a complaint and resolve any issue!”

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Posted 5 years ago

“The worest Company”

Helpful Report

Posted 5 years ago

“The worest Company”

Helpful Report

Posted 5 years ago

“37email I’ve sent them in total.....NOT EVEN BOTHER TO EMAIL ME BACK ONCE 😡🤬 SCAMMERS!!!”

Helpful Report

Posted 5 years ago

“🤬🤬🤬Worst company....”

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Posted 5 years ago

“the worst insurance company I do not recommend to anyone in one day insurance hit me £ 120”

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Posted 5 years ago

“This company is a scam they will tell you lies, very unprofessional especially a guy called Jamie. Stay away from them, they'll be shouting at you instead of having a professional conversation threatening to hang up when you challenge them. Staff not helpful l wish l could give them zero star. Run with your money”

Helpful Report

Posted 5 years ago

Hi there, we appreciate you taking the time to write a review. We are concerned by the content of your review and would appreciate if you could advise us further by emailing us at reviews@udrivecover.com

Posted 5 years ago

“Customer service is poor. The stuff are rude and condescending. They dont listen, impatient and talk over you. No warmth, care or enthusiasm in their drab tone of voice. Silliest thing, you cant even get instant cover on a newly brought car. I now have to purchase 1 day insurance at an additional cost to me. Avoid using them!”

Helpful Report

Posted 5 years ago

Thank you for your review, we always strive to give the best customer service that we can and we apologise that we did not meet your expectations on this occasion. As we are an insurance intermediary instant cover cannot be guaranteed and we would recommend calling up for a quote before you need to change your vehicle on your policy. Your feedback is very important to us and we will endeavour to work with our insurance partners to make this process easier and quicker in the future.

Posted 5 years ago

“Udrive is quite possibly the WORST insurers company I have ever had the displeasure of being associated with. every single step of the way was met with difficulty, lack of communication and frankly seemingly lack of knowledge or experience. I have been charged above and beyond for made up reasons added onto my insurance around FIVE months after they insured me. Constant lack of unprofessionalism, one of the staff followed me on social media shortly after first communication and tried to speak to me on there! how they have any good reviews is beyond me, I'm frustrated I have only seen the reviews now nearly a year into being insured saying they are scammers, I can certainly agree that I have felt scammed through out the entire process. I can whole heartedly DISCOURAGE anyone from insuring with this back alley, dodgy dealing, awful car insurance. I gladly wait for the day my policy ends and never have to deal with them again.”

Helpful Report

Posted 5 years ago

We are so sorry to hear that we have not met your expectations. You have raised a number of concerns that we would like to investigate further. We would appreciate it if you could provide further information by emailing us at reviews@udrivecover.com. Kind Regards,

Posted 5 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews