U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worse insurance which I experienced in UK. I have been paid every month insurance payment regularly but there is no proper response from the customer service. When I sold my car then also they were asking for the money. It's too much and don't go for this at any cost in your life. They are only taking money from the ordinary people and never give a proper service.”

Helpful Report

Posted 2 years ago

“I had a terrible time and still am. I was with U Drive for my old car and was 1 month into the policy and got a new car. I asked them to change the car over on the insurance (expecting to pay more money monthly as it was a better car). Instead they said no they would not offer me an insurance for that car. I explained that I already pay insurance with them for my first car they still said no and that they were going to cancel due to not wanting to offer me the change over on car on the policy. I had to agree to the cancellation and that I would need to insure my new car with somebody else and they said ok so the cancellation fee is £390. I said are you kidding me? I ain’t paying you £390 because you want to cancel my insurance just because I want to change the car on the policy. They said I had no choice and it would be passed to a debt collector if I didn’t pay the fee of £390. I said I can’t afford that right out at the same time you’re making me pay for a whole new insurance which isn’t going to be cheap and they STILL made me pay! Now I am left paying not only my new car finance but a finance fee every month for this old crappy finance! They are diabolical and don’t give a damn about people, all MONEY MONEY MONEY and robbing people blind!”

Helpful Report

Posted 2 years ago

“Omg it the worst insurance company I’ve ever used when the policies up next year wouldn’t use them ever ever ever again how they go bust”

Helpful Report

Posted 2 years ago

“I have been sent mail to my previous address also been told that I owe money that I paid and still ain't received any News on the complaint I wanted to log for the inconveniences and distress caused by this error”

Helpful Report

Posted 2 years ago

“The worst company i have EVER come across. The way they run their business are like crooks. Keep well clear of them. Yhe amount of hidden fees and clauses they have is unbelievable. This company does not make it a smooth process it makes your life hell and the icing on the cake is youl be short of hundreds of pounds once you leave them! STEER CLEAR OF THEM!”

Helpful Report

Posted 2 years ago

“Avoid this broker. They are asking for too many information which have nothing to do with insurance. They have provided insurance certificate and they want my NIN, utility bills my driving licence copy. I am not taking mortgage. Avoid”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPNY THATS ALL ONE CAN SAY UTTERLY INEFFICIENT AND UN EDUCATED TO CUSTOMER SERVICE”

Helpful Report

Posted 2 years ago

“Terrible people who appear to not provide the answers to simple questions associated with insurance.”

Helpful Report

Posted 2 years ago

“Far too much information to send and documents. Feels like im getting mortgage is that ridiculous. Old fashioned site to work from and nothing is easy. You really need to make this more simple.”

Helpful Report

Posted 2 years ago

“Awful experiences, anytime I needed to actual use my insurance I was passed between literally 3 or 4 companies until being told my claim would work out negatively in my favour because of the voluntary excess I'd been advised to set by their broker.. DO NOT USE”

Helpful Report

Posted 2 years ago

“Had to cancel my policy and sold my car paid right up until I cancelled!! My son was a second driver and used the car but sadly he became very unwell and it was discovered he had a heart condition and kept blacking out and now needs a little op as a family going through a traumatic situation and my son having to stop work we could no longer keep the car so decided to cancel and sell. Any way they then said you still need to pay 1,700 for the rest of the year. So I was hang on I have to pay even though we are no longer insured and no longer using your services we paid until we cancelled how does that even work. I’ve never in my life experienced that yes obviously everyone pays a cancellation fee that’s normal but to pay for the rest of the year for a product service anything you no longer have is an absolute joke considering the circumstances too I will be taken this further I’m sick of people ripping others off and making them feel like criminals not to mention the constant treats it’s just awful in every way Please avoid this company you will only get ripped off and then having threatening letters sent causing more stress and worry Also want to add when you write to them which I have several times by email they ignore you.”

Helpful Report

Posted 2 years ago

“The company steals from you. I cancelled my policy on the day 15th so that's why I had to pay 378 and also never got refunded my deposit that was 436. I understand it was part of their policy but never seen this before. Worst company I've had.”

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Posted 2 years ago

“Very bad company”

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Posted 2 years ago

“I need proof of my no claims because I have insured a motorcycle as a weekend toy and U-drive wouldn't give it to me because my car policy is still running (all be it for 4 weeks). Apparently I can only use my ncb discount for 1 policy. Absolute rubbish. I have taken out a policy for a motorcycle and need to prove that I haven't made a claim on my car which is completely different. Thinking of leaving and not making my final payment. Will never use them again.”

Helpful Report

Posted 2 years ago

“Do not buy a car insurance from this company they are scam after you paid in full they said it’s take time for validation something like that..ask for refund and they did in 15 days and cut some money from the refund as well.contact go compare even they did not reply ..so avoid this”

Helpful Report

Posted 2 years ago

“Absolutely terrible insurance company customer service is one of the worst I’ve ever heard messing around wanting more and more documents ever though I was told the insurance was finalised and the cancellation fee was ridiculous”

Helpful Report

Posted 2 years ago

“Very bad experience thy just robed me half of my insurance money 💷 u drive cover will take ur money 💰 refund policy is sht 😑 don't use u drive cover insurance will regret it.very bad experience today 27.10.20023. :( . 0 stars”

Helpful Report

Posted 2 years ago

“A price was agreed on the cost of my insurance ( 19 years no claims ) then they increased it by over £400, if I hadn't paid my car would have to be removed from the road immediately”

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Posted 3 years ago

“Customer service no good at all, and also price is very expensive”

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Posted 3 years ago

“Very bad customer service. They’re talking very rudely.”

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Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews