U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,177 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

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Metrics

3.5

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ance was so helpful! She was extremely competent and really kind. She sorted out an issue for me in 10 minutes which had taken me weeks to try and resolve! She even wished me luck with my exams. Thank you Ance 10/10!”

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Posted 2 years ago

“Absolutely terrible insurance company customer service is one of the worst I’ve ever heard messing around wanting more and more documents ever though I was told the insurance was finalised and the cancellation fee was ridiculous”

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Posted 2 years ago

“Great customer service, I had a issue with documents and nice lady I spoke to calmly and clearly talked me through process to sort situation out. Much appreciated 🙏”

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Posted 2 years ago

“Very bad experience thy just robed me half of my insurance money 💷 u drive cover will take ur money 💰 refund policy is sht 😑 don't use u drive cover insurance will regret it.very bad experience today 27.10.20023. :( . 0 stars”

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Posted 2 years ago

“A price was agreed on the cost of my insurance ( 19 years no claims ) then they increased it by over £400, if I hadn't paid my car would have to be removed from the road immediately”

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Posted 2 years ago

“Customer service no good at all, and also price is very expensive”

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Posted 2 years ago

“Very bad customer service. They’re talking very rudely.”

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Posted 2 years ago

“If I could rating them in minus I would do, complete scam company, accepted my insurance then after two days rang me asking for more money when I asked for my money back they said it will take seven days for a refund so I ended up with no insurance and no money in hand. complete rubbish”

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Posted 2 years ago

“I had to speak to yourselves today regarding my new vehicle and was very pleasantly greeted by Luke Steven’s. He was incredibly helpful, polite and knowledgeable. He made moving my insurance policy to my new car very easy. Thank you Luke for all your help today.”

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Posted 2 years ago

“Excellent!! I have been a customer for the past two years and every time I’ve had an issue with making my payment. I’ve contacted them and they have been so understanding. I’m flexible spreading my payments out. Always happy with the customer support and real professional people who have empathy and understanding to help you. Very grateful. Rachel in the cancellations department was simply amazing. This will be my third renewal. Definitely the best insurance company I have used in a decade. Thank you UDrive.”

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Posted 2 years ago

“My goal was to change vehicle on my policy. I liaised with Paul Onabajo. He was extremely helpful. I've not encountered any issues with UDRIVECOVER. On one occasion I forgot my phone at home and went to work where I realised I left my bank account frozen meaning my direct debit failed twice but they dealt with it as a case by case manner and could see my payments were normally smooth, so I wasn't charged late payment fee. Generally proactive, but, I was charged an admin free of £50 to change vehicle on my policy and will be a further £50 admin fee when I am ready to change back to pre existing vehicle. The 1star drop in review from 5 star to 4 star is simply because I had to fork out for temp insurance whilst I became registered keeper of temporary vehicle. And then a further £50 admin fee.”

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Posted 2 years ago

“Luke Stevens was very helpful and professional at Udrive. Highly recommended”

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Posted 2 years ago

“Wanted to cancel policy on one car and set up new policy on another. Expected a long-winded phone call and obstacles to deal with e.g. info required I hadn't got or didn't know but Paul Onabajo made it all go off very smoothly and simply and didn't make me feel like a dinosaur because of being older and not very techno savvy. He was a pleasure to deal with.”

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Posted 2 years ago

“Messing around back and fourth wanting more documents even though I was told the insurance has been finalised- never had an insurance company who are such a farse”

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Posted 2 years ago

“Paul was very helpful with giving me all the quotes I needed before deciding on my next car purchase”

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Posted 2 years ago

“Can't make any adjustments online and close at 1pm on a Saturday! Useless.”

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Posted 2 years ago

“You do your services efficiently”

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Posted 2 years ago

“Staff was very helpfull the guy was full of intense and willing to resolve my issues so nicely”

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Posted 2 years ago

“After I spoke to Luke Stevens at customer adviser every think just fell into place he was very helpful and explained every think to me so a big thank you to Luke.”

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Posted 2 years ago

“U Drive has been brilliant with my policy so far, it was time-sensitive to get my insurance policy before I went on holiday and they managed to get everything done quickly so I was insured to go away in the car. I had to change the date of the direct debit and Allie was so helpful in sorting that out for me. I would highly recommend UDrive Cover for anyone.”

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Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,177 reviews