U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

Write Your review

Tell us how U Drive Cover made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent!! I have been a customer for the past two years and every time I’ve had an issue with making my payment. I’ve contacted them and they have been so understanding. I’m flexible spreading my payments out. Always happy with the customer support and real professional people who have empathy and understanding to help you. Very grateful. Rachel in the cancellations department was simply amazing. This will be my third renewal. Definitely the best insurance company I have used in a decade. Thank you UDrive.”

Helpful Report

Posted 3 years ago

“My goal was to change vehicle on my policy. I liaised with Paul Onabajo. He was extremely helpful. I've not encountered any issues with UDRIVECOVER. On one occasion I forgot my phone at home and went to work where I realised I left my bank account frozen meaning my direct debit failed twice but they dealt with it as a case by case manner and could see my payments were normally smooth, so I wasn't charged late payment fee. Generally proactive, but, I was charged an admin free of £50 to change vehicle on my policy and will be a further £50 admin fee when I am ready to change back to pre existing vehicle. The 1star drop in review from 5 star to 4 star is simply because I had to fork out for temp insurance whilst I became registered keeper of temporary vehicle. And then a further £50 admin fee.”

Helpful Report

Posted 3 years ago

“Luke Stevens was very helpful and professional at Udrive. Highly recommended”

Helpful Report

Posted 3 years ago

“Wanted to cancel policy on one car and set up new policy on another. Expected a long-winded phone call and obstacles to deal with e.g. info required I hadn't got or didn't know but Paul Onabajo made it all go off very smoothly and simply and didn't make me feel like a dinosaur because of being older and not very techno savvy. He was a pleasure to deal with.”

Helpful Report

Posted 3 years ago

“Messing around back and fourth wanting more documents even though I was told the insurance has been finalised- never had an insurance company who are such a farse”

Helpful Report

Posted 3 years ago

“Paul was very helpful with giving me all the quotes I needed before deciding on my next car purchase”

Helpful Report

Posted 3 years ago

“Can't make any adjustments online and close at 1pm on a Saturday! Useless.”

Helpful Report

Posted 3 years ago

“You do your services efficiently”

Helpful Report

Posted 3 years ago

“Staff was very helpfull the guy was full of intense and willing to resolve my issues so nicely”

Helpful Report

Posted 3 years ago

“After I spoke to Luke Stevens at customer adviser every think just fell into place he was very helpful and explained every think to me so a big thank you to Luke.”

Helpful Report

Posted 3 years ago

“U Drive has been brilliant with my policy so far, it was time-sensitive to get my insurance policy before I went on holiday and they managed to get everything done quickly so I was insured to go away in the car. I had to change the date of the direct debit and Allie was so helpful in sorting that out for me. I would highly recommend UDrive Cover for anyone.”

Helpful Report

Posted 3 years ago

“Extremely rude staff as well as the mananager awful experience . Don’t sound professional at all have no clue what they doing . Wouldn’t recommend to anyone . They increase charge on the premium each time they ring you ridiculously stupid !!!”

Helpful Report

Posted 3 years ago

“Paul Onabajo seem to have answers to everything. The service was pleasant and lovely. Cheers to UDrive”

Helpful Report

Posted 3 years ago

“U Drive your assistant Paul I spoken with this afternoon he was very helpful with me and I couldn't thank him enough”

Helpful Report

Posted 3 years ago

“After 4 weeks of sending multiple emails and trying to contact by phone (for many hours without success) I am still waiting for confirmation that my cover is in place. This is despite having paid in full on the day of proposal over a month ago. God help anyone if they ever need to make a claim.”

Helpful Report

Posted 3 years ago

“Great service when requesting some information that included a very speedy response.”

Helpful Report

Posted 3 years ago

“Sean Mcdonnell Was very very polite l,lovely man and completely understanding of my situation I can’t thank him enough for making this process so easy. He is a complete credit to your company!!!! Thank you Sean you were amazing with dealing with my situation Sarah.”

Helpful Report

Posted 3 years ago

“Thank you to Paul who sorted things for me. Much appreciated the good service”

Helpful Report

Posted 3 years ago

“Prompt response no waiting and quick solution and a well mannered with respect and polite spoken agent”

Helpful Report

Posted 3 years ago

“They are nice and they try to help you”

Helpful Report

Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews