U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish company, after cancellation paing all fees they took from bank account one month of insurance.”

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Posted 2 years ago

“A very good services,thanks n keep it up.”

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Posted 2 years ago

“Awful company, squeezing money out of you again and again, got pulled over by police as it wasn't showing up on the database, upping my premium a few days after purchasing and then hitting me with another fee, if I could get my deposit and this months payment back I would cancel and go elsewhere.”

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Posted 2 years ago

“This company lies and try’s to scam people, cutting a long story short they are no good and I’ve made a complaint to the ombudsman as they are nothing but liers please avoid them”

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Posted 2 years ago

“Terrible people. keep away they give you a quote then after you have paid them they want moor money.Then want to charge you for a refund. Not sure how they can get away with it..”

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Posted 2 years ago

“Absolute pain to deal with, not worth the hassle at all, AVOID.”

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Posted 2 years ago

“As many others have commented below me. I initially went with a quote. I then was called asking me to verify information - they found some a random unusual change in my details, initially telling me that this shouldn't affect my quote. I was then informed the following day that this has indeed affected my quote and it has gone up by £800! I was told I could not be given the initial quote. I of course declined this and my policy was then cancelled with a £75 fee. Funnily enough, when I put in the updated corrected information by myself, I was still given my initial quote! The whole thing stinks of dodgy behaviour and they should be reported for misconduct.”

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Posted 2 years ago

“A bunch of scammers.Don’t go near them .They respond and just steal money.”

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Posted 2 years ago

“Horrible experience , total rip off and a lot of hidden rules . Very overpriced for what they offer , customer service are also awful. And if you swap cars on policy they ask you to pay a huge deposit + huge administration fees comparatively to other insurers. I won't recommend this not even to my biggest enemy 😒. Please avoid them in order to avoid being ripped off”

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Posted 2 years ago

“Absolutely rude”

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Posted 2 years ago

“Terrible people Took out insurance with Udrive via money supermarket, Paid in full, recieved a call and was requoted and price went up but 300ish then reduced to an aditional 170.00 told they would take this over 2 months via my card. Today recieved a credit agreement from close brothers for the full amount Be very wary of these”

Helpful Report

Posted 2 years ago

“Beware of Hidden Costs and Deceptive Practices at U Drive Cover Ltd!! Review: Before I begin let me share a link with you. The FCA is investigating Close Brothers for malpractice and Udrive do their financing through them. Read this and draw your own conclusions: https://www.motorfinanceonline.com/comment/close-brothers-faces-unprecedented-challenges-amid-fca-motor-finance-review/?cf-view My recent dealings with U Drive Cover Ltd, supported by Close Brothers Premium Finance, have been desperate due to hidden fees, deceptive practices, and poor customer service. Misleading Initial Quote and Deposit: I began with an insurance quote via GoCompare for £580 annually. After making a deposit of £133, extensive questioning by their team led to an increased premium of £1039. Constrained by a hefty £75 cancellation fee, I felt compelled to proceed. Exorbitant Financing APR: It was later revealed that financing was managed by Close Brothers, with an extortionate APR of 57.15%. This rate is exceptionally high and was not transparently communicated during the initial discussions, adding to my financial burden. Importantly, Close Brothers is currently under scrutiny for their practices in the motor finance industry. More details on this investigation can be found here. Cancellation for Trivial Delay: After agreeing to the terms, I encountered administrative issues, including repetitive document requests. Despite my attempts to comply within business hours, my policy was cancelled for a trivial delay—my email was sent at 7:02 PM, just two minutes past their closing time of 7:00 PM. Excessive Financial Penalties: Post-cancellation, I was charged £100 via direct debit and later billed an additional 40% of the contract total, amounting to £292, all within four weeks of the policy period. This was for a service that was never effectively rendered. Inadequate Customer Service: Throughout this ordeal, the customer service was severely lacking. The communication was poor, and there seemed to be a deliberate lack of effort to resolve any issues efficiently. Conclusion: I strongly advise caution to potential customers considering U Drive Cover Ltd. The opaque quoting process, exorbitant APR, and inflexible administrative protocols contributed to a disappointing and financially painful experience.”

Helpful Report

Posted 2 years ago

“DO NOT EVER USE THIS COMPANY AGAIN! They will rinse you of every penny and extort you to the highest level. They don’t make it clear with the T&C’s and if you or they cancel even within a very small time frame they charge you 40% of the entire premium. I wasn’t able to get hold of for a few days for being away and they wouldn’t accept it and just went ahead and cancelled my entire premium and charged me £1400 and didn’t even have use my of car with this insurance policy for more then 2 months. This is extortion on the highest level! So basically I got robbed of this money and now have to go through the whole insurance process again and not have the use of my car as a result of it which is highly frustrating! Do not fall for the same trap guys, unless you want to spend an arm and a leg! Use an insurance company that won’t screw you over and throw ludicrous sums of money at you if have a legitimate reason to not get hold of or if what ever reason you wish to cancel with them at any point and not have to pay 40/50% of the entirely year premium after only using it for a month or 2!”

Helpful Report

Posted 2 years ago

“The price increased after I’d accepted the quote price. Very angry. The reason was I’d stated on my paperwork that I’d been driving for 40 years (I rounded this figure up as didn’t think it was that relevant). Apparently they wouldn’t accept the 40 year figure as it was actually 39 years and 8 months!!! And this apparently cost their admin approx £150 which they tried to charge me. I argued this ridiculous unexpected charge and as a good will gesture they agreed to reduce the amount by approx half. I felt I had no choice to agree but will never use them again.”

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Posted 2 years ago

“U drive customer service and sale team are good but the way business handled is quite unethical as I see they provide some quote while purchase of insurance and it changes once we commit to buy by quoting personal check is not correct.”

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Posted 2 years ago

“DO NOT USE THIS COMPANY!! My car is a cat s (write off, front bumper damaged) and they didn't ask that online, did the whole validation thing and got told I can't be quoted due to write off and my quote went from £800 to £3.5k, joke man Also paid my deposit before they validated me so have to wait 7 days for my money back.”

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Posted 2 years ago

“Same as what other people are saying. They will quote you a cheap price, then give you a 'service' call where they will increase the price, by alot! And if you say no they will deduct £75 from refund.... Business SCAM. Be warned!!!!!”

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Posted 2 years ago

“First time I saw insurance company like this rubbish”

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Posted 2 years ago

“This company is an absoloute disgrace and make up new rules on policies as and when they decide too.”

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Posted 2 years ago

“They are robbed my money initially given a price and I have done deposit after that they changed amount and taken service charge to cancel policy if am not agreeing with new price..they are cheaters and don’t take their policies”

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Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews