U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helped me sort out needed paperwork”

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Posted 3 years ago

“Sean the agent I spoke to was very clear with all I needed to do . He answered all the questions I had . Help me in the areas i needed . Nice guy”

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Posted 3 years ago

“If i could score no stars i would. Customer service has been absolutely appalling from the first instance. I paid in full and then told i had to pass some validation checks never heard of these before. And due to moving home 3weeks prior the quote went up by double they neglected to inform me of this untill the day my policy was due to start which meant i was not covered on my commute to work luckily i did not have any accidents. After reducing the quote still left me with more to pay and then told my policy wouldnt start untill midnight (i was at work 15miles from home). They then agreed to cover me to drive home between 5pm -7pm but i wasnt covered if i had an accident what is the cover then? Allowing me to drive my own vehicle at my risk???? I own it i can do that without permission from them. Finally got told i was cover between 5pm-7pm even if i had an accident still very confused how this works. Was told id recieve a cover note nothing appears so call them again 45mins later told there was issues with emails and i was insured and there call centre was open should i have problems on route home ( not filled with confidence) customer service absolutely shocking. Requested a copy of complaints procedure which i still havent recieved. Dont purchase avoid at all costs im regretting my decision.”

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Posted 3 years ago

“Nice guy and respectful”

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Posted 3 years ago

“The service was very good,they explained well and clearly.”

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Posted 3 years ago

“Will never use again and will also be telling everyone I know to never to bother with Udrive. Hidden costs all over the place.”

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Posted 3 years ago

“great service”

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Posted 3 years ago

“Good service!”

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Posted 3 years ago

“The customer service representative - Paul, was really very helpful and professional. He was very articulate and passed on information clearly. And my queries were solved. Keep up the great work.”

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Posted 3 years ago

“Alessandra was the person who made me very Happy and she was very Helpful, Thank you Guys for all your Helps, kind Regards”

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Posted 3 years ago

“Been 2 weeks with UDrive and no problems. Caring and supportive customer service.”

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Posted 3 years ago

“Paid my car insurance of £702.00 . Thought my sp30 had expired only to find out it hadn't by a couple of days. So I got an email explaining this. I'm getting charged another £378.00 for the sp30. Tried to cancel the policy has i found another quote online cheaper. I have been insured with them for 36 days and to cancel it I would have to pay them an additional £31 admin fee so it would of cost me £733 for 36 days of cover. No choice had to pay the £378 charge for the sp30. Couldn't cancel the policy or I'd have lost all the £702 aswell. THAT IS DISGRACEFUL”

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Posted 3 years ago

“Absolutely shocking still waiting to hear from them been waiting on the phone for ages and they have already taken my money. Absolutely disgusting. Just because I have epilepsy I am being ignored.”

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Posted 3 years ago

“Good Customer service team.”

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Posted 3 years ago

“Great customer service . Thank you so much for all your help . 10/10 .....”

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Posted 3 years ago

“Thanks my guy”

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Posted 3 years ago

“Scam, the service is rubbish, they want more personal data than any other company I have used in 27 years. Charges are out if this world ridiculous. Service is the worst, all they will do it quote T&C's and in no way help. AVOID AT ALL COSTS.”

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Posted 3 years ago

“Im very disappointed!”

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Posted 3 years ago

“Great company to deal with, made that way by outstanding customer advisors. Really appreciate the efforts, over and above what could ibe reasonably expected for my own troublesome policy. Huge thanks, a credit to your com0any.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews