U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,177 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely and very friendly and helpful person made me very happy helping me thank you”

Helpful Report

Posted 3 years ago

“VERY unethical insurer. I received an insurance quote from these cowboys online, it was significantly cheaper than any other insurer so I decided to take out the policy. After much messing around and a VERY protracted phone call these guys eventually suggested my policy should actually be around £200 MORE than quoted. I said I was going elsewhere and they subsequently changed their tune and agreed the initial fee. Since then i've received an email from them stating that my paperwork isn't in order (despite me sending them everything they requested) so, presumably, for this period, had I had an accident I presume they would have refused to pay out.. Ultimately I think they are so bad i am probably going to put this matter in the hands of the insurance ombudsmen as they very much feel like cowboys..”

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Posted 3 years ago

“is ok only need think good”

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Posted 3 years ago

“I’m very disappointed”

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Posted 3 years ago

“A very unprofessional company. To add my husband onto a policy which already has myself and 2 learner drivers was going to cost an additional £270. When I told them I am going to the insurers they have underwritten, they said nothing. Avoid at all costs. They took my £75 and told me they would process my refund in the next 30 working days. When I asked where the £75 comes from, they said in the T'c and C's. They come up on Compare the market. Be wary!!!”

Helpful Report

Posted 3 years ago

“Absolutely rubbish insurance company, sent in the documents on the very first day of the policy start date and they sent me a cancellation notice without even checking if they have received the documents. I have never experienced this kind of unprofessional behaviour in 24 years of driving or with any other insurance company. Wouldn’t recommend this to anyone”

Helpful Report

Posted 3 years ago

“Totally disappointing , I paid for my insurance to be activated on a Saturday when I made the payment they said they would only activate after confirming some data during the week ! I managed to talk to them only on Friday 6 days later I was very poorly attended and asked for a refund that has been 15 days and has not returned to my account and I have no explanation!! Detail I was charged £75 to cancel a service that was never activated! I'll take it to court”

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Posted 3 years ago

“Very complicated and difficult to take the policy from u drive cover. Never experienced all these problems/difficulties with other insurers”

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Posted 3 years ago

“Agent was Amrit, she was very helpful and professional, She sloved my issue professionally.”

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Posted 3 years ago

“Very friendly, understanding and helpful lady. She explained everything very clearly and didn't mind repeating when asked. I am very happy with the complete car insurance service provided by U Drive Cover and highly recommend them.”

Helpful Report

Posted 3 years ago

“I would give zero stars if possible, terrible company to deal with.”

Helpful Report

Posted 3 years ago

“Avoid at all costs. Conmen. They wanted nearly £300 to change car to a smaller engined, equal valued car. Now they have asked for over £290 to cancel the policy, as apposed to the admin fee normal insurance companies charge.”

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Posted 3 years ago

“amazing service”

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Posted 3 years ago

“Not an insurance company they’re brokers! They took £250 deposit off me last Tuesday and cancelled my policy today saying I had a policy with them, but according to AskMID the car wasn’t showing on the database, now they’re taking £125 off my deposit, beware avoid at all costs, don’t let these disgusting thieves rob your money, pay the extra and get insured by proper companies, they shouldn’t be allowed on comparative websites, AVOID AT ALL COSTS PLEASE”

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Posted 3 years ago

“Listened and responded to my problems”

Helpful Report

Posted 3 years ago

“I bought the cover. Documents were not sent until I called them. They wanted documents from myself and I sent them straight away. They have taken the money and now I received an email asking for the documents or they will cancel the policy. A third phone call required to solve it.”

Helpful Report

Posted 3 years ago

“Charlotte was very patient with me and helped me by guiding me through everything that needed to be done until it was complete. She was also very pleasant and polite to deal with and did exactly what she said she would do. Thank you Charlotte.”

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Posted 3 years ago

“Very fast and efficient customer service by Mr Maz johnson, great and friendly customer service, thank you very much”

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Posted 3 years ago

“Friendly customer service.. so quick. Thanks”

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Posted 3 years ago

“I had a claim made against me and the insurance Company(u-drive) failedto notify myself about said claim. Also renewal insurance was over £3295 a year!! Absolutely will not insured again with u drive.”

Helpful Report

Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,177 reviews