U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

Helpful Report

Posted 3 years ago

“Amazing service 👍”

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Posted 3 years ago

“Simple to set up sent docs requested no problems at all”

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Posted 3 years ago

“It was a good caring service provided.”

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Posted 3 years ago

“Very helpful and friendly staff on the phone answering my questions”

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Posted 3 years ago

“Thanks you’re the best”

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Posted 3 years ago

“Thank you very much you’re the best”

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Posted 3 years ago

“Not really helpful at all”

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Posted 3 years ago

“Charlotte Howell fantastic customer service on a very personal subject . Thank you so much ...”

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Posted 3 years ago

“Their agents tell you all sorts of good things until you get the policy and find out what they said was free isn't. And your excess is £450 but when the policy shows up its £2000 . I think the FSA would have something to say about lying to customers. They still charge a fee when you cancel their misquote too. And say it takes 30 days to get a refund. Avoid this company and you will save a lot of money and grief.”

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Posted 3 years ago

“I took out my policy in May and had trouble getting my NCB proof from previous insurers. The whole of the U Drive Cover went above and beyond to help me get hold of them, to the fact they gave me a week's extension to obtain the NCB. Today 27/06/73 a lovely young lady by the name of Charlotte helped me change vehicle details so easily and also told me that I'd be due a small refund, which made my day better. Once again the whole team have been brilliant and I will be recommending U Drive Cover to all my family and friends. An absolute pleasure to do business with and ever so friendly and approachable. Well done everyone, keep it up, if I could give more than 5 stars I would. Thank you so much.. Mr.A.Hussain”

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Posted 3 years ago

“Lovely and very friendly and helpful person made me very happy helping me thank you”

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Posted 3 years ago

“VERY unethical insurer. I received an insurance quote from these cowboys online, it was significantly cheaper than any other insurer so I decided to take out the policy. After much messing around and a VERY protracted phone call these guys eventually suggested my policy should actually be around £200 MORE than quoted. I said I was going elsewhere and they subsequently changed their tune and agreed the initial fee. Since then i've received an email from them stating that my paperwork isn't in order (despite me sending them everything they requested) so, presumably, for this period, had I had an accident I presume they would have refused to pay out.. Ultimately I think they are so bad i am probably going to put this matter in the hands of the insurance ombudsmen as they very much feel like cowboys..”

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Posted 3 years ago

“is ok only need think good”

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Posted 3 years ago

“I’m very disappointed”

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Posted 3 years ago

“A very unprofessional company. To add my husband onto a policy which already has myself and 2 learner drivers was going to cost an additional £270. When I told them I am going to the insurers they have underwritten, they said nothing. Avoid at all costs. They took my £75 and told me they would process my refund in the next 30 working days. When I asked where the £75 comes from, they said in the T'c and C's. They come up on Compare the market. Be wary!!!”

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Posted 3 years ago

“Absolutely rubbish insurance company, sent in the documents on the very first day of the policy start date and they sent me a cancellation notice without even checking if they have received the documents. I have never experienced this kind of unprofessional behaviour in 24 years of driving or with any other insurance company. Wouldn’t recommend this to anyone”

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Posted 3 years ago

“Totally disappointing , I paid for my insurance to be activated on a Saturday when I made the payment they said they would only activate after confirming some data during the week ! I managed to talk to them only on Friday 6 days later I was very poorly attended and asked for a refund that has been 15 days and has not returned to my account and I have no explanation!! Detail I was charged £75 to cancel a service that was never activated! I'll take it to court”

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Posted 3 years ago

“Very complicated and difficult to take the policy from u drive cover. Never experienced all these problems/difficulties with other insurers”

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Posted 3 years ago

“Agent was Amrit, she was very helpful and professional, She sloved my issue professionally.”

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Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews