UK Bathroom Store Reviews

Name: UK Bathroom Store
Address: Unit 4, Dennison Industrial Estate Middlegate, Morecambe
Rating: 4.59

4.6 Rating 1,187 Reviews

90 %

of reviewers recommend UK Bathroom Store

4.6

Based on 1,187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01524 841087

Email:

michael@ukbathroomstore.co.uk

Location:

Unit 4, Dennison Industrial Estate Middlegate
Morecambe
LA3 3SZ

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UK Bathroom Store 5 star review on 24th February 2022

Jon Bradburn

UK Bathroom Store 5 star review on 24th January 2022

Anonymous

UK Bathroom Store 5 star review on 17th February 2021

Penny Morgan

Anonymous

Anonymous // 01/01/2019

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“Excellent delivery service excellent product half price to other company’s”

Helpful Report

Posted 7 years ago

“Extremely competitive price. I knew delivery was going to take time as the product was made to order but they kept me informed and delivered as specified.”

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Posted 7 years ago

“Above and beyond costumer service, friendly and informative staff. Very helpful from start to finish.”

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Posted 7 years ago

“The items ordered were as expected. However it would have been better if I had been informed that the items will be delivered in two parts by two different companies. DPD delivered the soft closing toilet seat and Palletforce the remainder. Fortunately DPD delivered first and it became obvious that another delivery was to come. Both companies sent incorrect delivery dates and times initially.”

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Posted 7 years ago

“Good efficient service”

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Posted 7 years ago

“Top quality products with good customer service and speedy delivery.”

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Posted 7 years ago

“Delivery was two days late, and delivery driver wouldn't help my wife carry the heavy box into the house, a shoddy service from your delivery partners!”

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Posted 7 years ago

I am sorry to hear that you were unhappy with the delivery service, the item was ordered on Friday and despatched the same day for you on the agreed 48 working hour service. Delivery was signed for on Tuesday and as such we would regard this as on time so apologies if you felt that the delivery times listed were misleading. The selected delivery service was a roadside service and as such they are not insured to remove the items from the pallet I am afraid. I can only apologise if this has caused you any inconvenience and will endeavor to make these points clearer in future.

Posted 7 years ago

“I ordered by phone and sales person was very helpful and items ( full bathroom and radiator) are great”

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Posted 7 years ago

“Poor communication, date of arrival changed by 1 month, told that they would refund until delivery date which didn't happen & when questioned they denied that this was ever discussed & not apart of there sales agreement. All it takes is a phone call to keep customers updated.”

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Posted 7 years ago

Apologies if you feel that we did not keep you up to date with this order. I can see that we e-mailed the new delivery date for you so if this was not received I can only apologise. According to our notes we did offer to refund the order for you but this would remove the allocation of the item to your order for when it came back into stock and you opted to leave the item on order to ensure that it was received as soon as stock was received. Apologies for any inconvenience caused.

Posted 7 years ago

“Good choice of stock, keen prices and very reasonably priced prompt delivery”

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Posted 7 years ago

“Competitive prices, knowledgeable staff. Order delivered on time”

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Posted 7 years ago

“ordering was simple, immediate confirmation by email and the item was delivered within 3 days (UK)”

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Posted 7 years ago

“Item not delivered in 3 - 5 days as stated, turned out item not in stock. No communication from UK Bathroom Store, I had to keep chasing. Advised revised delivery date given were incorrect.”

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Posted 7 years ago

Apologies, this was an unexpected stock shortage at the manufacturers. We have been talking to them to try and improve the timescales for them informing us of such instances in the future. Please accept my apologies for any inconvenience caused.

Posted 7 years ago

“Easy ordering, goods arrived as described”

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Posted 7 years ago

“Quick delivery - easy to pickup at a local shop. Totally hassle free!”

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Posted 7 years ago

“Poor !!!! Paid £15 for delivery with in 3-5 working day, it took 7. Customer service not interested with I called to complain, I’d not use them again.”

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Posted 7 years ago

I am sorry to hear that your order was delivered slightly later than advertised. This product does have a slightly higher delivery charge on it than other items but that is because it's essentially a very slim fragile piece of glass and it's extremely difficult to pack them safely. In this instance the first one was broken by the delivery company, we did advise on this but it appears this information was not received so apologies, a replacement was then ordered and sent out and this was received therefore, slightly later than advertised. Please accept my apologies for any inconvenience this may have caused.

Posted 7 years ago

“Supplied a good product, exactly the configuration I wanted”

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Posted 7 years ago

“Good response to a query i had over the courier not being able to find us on a new build development. I had to return a couple of items which were surplus to requirements and my account was credited quickly. Good easy to use web page”

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Posted 7 years ago

“The item we ordered through UK Bathroom Store arrived promptly. Unfortunately the item had been falsely advertised by Heritage Bathrooms but UK Bathroom Store were very understanding and helpful and arranged for us to return the item at no cost to ourselves.”

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Posted 7 years ago

“Comprehensive website with clear purchasing process. Delivery was swift and superbly communicated. What’s not to like?!”

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Posted 7 years ago

UK Bathroom Store is rated 4.6 based on 1,187 reviews