UK Bathroom Store Reviews

Name: UK Bathroom Store
Address: Unit 4, Dennison Industrial Estate Middlegate, Morecambe
Rating: 4.59

4.6 Rating 1,187 Reviews

90 %

of reviewers recommend UK Bathroom Store

4.6

Based on 1,187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01524 841087

Email:

michael@ukbathroomstore.co.uk

Location:

Unit 4, Dennison Industrial Estate Middlegate
Morecambe
LA3 3SZ

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UK Bathroom Store 5 star review on 24th February 2022

Jon Bradburn

UK Bathroom Store 5 star review on 24th January 2022

Anonymous

UK Bathroom Store 5 star review on 17th February 2021

Penny Morgan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t write a review as despite the package being in the delivery companies depot for two days I have yet to receive it”

Helpful Report

Posted 7 years ago

Hi, I can see from the tracking that on the day the item was despatched you requested the couriers to deliver to a local pick up shop, in this case Sainsburys. The couriers have done this and the item is now awaiting collection, let me know if you need any further help.

Posted 7 years ago

“Items arrived as described, very promptly indeed. Cannot fault”

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Posted 7 years ago

“Everything came quickly and on time”

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Posted 7 years ago

“Answered my questions before I placed my order. After I ordered the communication was great. One of the best aspects was the courier gave a 1 hour time slot for delivery.”

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Posted 7 years ago

“My items were as described, great feel of quality and style”

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Posted 7 years ago

“Great product range at individually competitive prices. Discounts available for bulk orders that made the overall price better than anywhere else on the internet. Prompt delivery with good communication.”

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Posted 7 years ago

“Quick service. It was delivered in two days. Recommended.”

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Posted 7 years ago

“Good prices and fast delivery of goods”

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Posted 7 years ago

“Ordered a tap for next day delivery- never arrived was told to wait as snow- NO SNOW THIS WEEK! had to call again as waited. Finally got a second tap to me quickly after speaking to a nice helpful lady!”

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Posted 7 years ago

Apologies for the delay in getting this item to you, I appreciate that there was no snow near you but from where the item was being shipped the snow was extremely deep and the couriers were not able to collect the goods. Apologies for any inconvenience caused.

Posted 7 years ago

“when the wrong item was sent they did everything possible with no fuss to exchange for the correct item,very impressed with everything which nowadays never happens so a credit to yourselves”

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Posted 7 years ago

“This is the first time I have used UK Bathroom store and I would have no hesitation in using them again or in recommending them to others. The service was first class, I can't fault it. The communications before the order was placed were very good, the pricing was good from the start, but price matching then improved on this. The delivery was right on the time agreed and the parts were exactly as per the order. Even the delivery driver was great. What's not to like. As and when I'm looking to order bathroom parts in future I will definitely look to use them again. Thanks guys, great service.”

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Posted 7 years ago

“Excellent communication - kept up to date with the progress of my Order. Superb Radiator. Very helpful Customer Service - happy to help with comprehensive advice if needed. Thanks.”

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Posted 7 years ago

“Prices were good and delivery was fine, no time slot but not a huge problem to me.”

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Posted 7 years ago

“Very good service, even though we had bad weather the taps arrived in plenty of time.”

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Posted 7 years ago

“Prompt delivery - quality product at lowest price found on the net at time of purchase.”

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Posted 7 years ago

“Item was delivered very quickly despite difficult weather conditions! Price was competitive as well. Very happy - would recommend to friends and family.”

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Posted 7 years ago

“superb company and product”

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Posted 7 years ago

“First off, when you send a "valued customer" an email, it's probably helpful if you include their name rather than "Dear (first name) (last name)" it doesn't make me feel "valued" at all. Secondly, it might be a good idea to inform your customer of a delay in receiving goods into your warehouse rather than let them call you to find out when an item will be delivered. When I ordered the items in early February, I was told that they would not be in your warehouse until the 19th. Although disappointed at the delay I accepted and paid up front. The 19th came and went and I heard nothing from you so expected delivery shortly after. Three days later having heard nothing, I rang your warehouse and was told you still haven't received them. When I asked why you hadn't had the common courtesy to call me to let me know of the delay, I was informed by a gentleman in you warehouse that he'd " been busy". The items were eventually delivered to me on the 1st March, some 22 days after they were ordered! Interestingly enough, the monies due as payment for the items was taken from my account immediately. Because of the poor customer service, staff attitude and overall complacency of your company, I will not be using you again. Kevin Rogers”

Helpful Report

Posted 7 years ago

Firstly many apologies for delay in getting your goods to you. I have had a look back at your order to try and see if I can see what caused this. I can see that initially we informed of you a delay in getting stock from this manufacturer which was promised to us on the 19th. On the 20th when this item had not arrived we rang the supplier to be told there was a further delay in getting this stock as it had been delayed at customs. There were several e-mails sent to this effect, one on the 20th and a further update on the 22nd detailing the dates of the new date for the delivery which was subsequently met. I can only apologise if these communications were not received and I will certainly look further into the conversation you had with us, I am keen to work out who you spoke to as customers are not able to speak to the warehouse and as such I will investigate this further. I am sorry for any inconvenience these delays may have caused to you installation.

Posted 7 years ago

“Quality of product excellent and delivery promptly arrived. Many thanks”

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Posted 7 years ago

“bought a shower tray,happy with tray,not fitted yet but all seems well,delivery very good txt ,updates and time slot given,which where kept,”

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Posted 7 years ago

UK Bathroom Store is rated 4.6 based on 1,187 reviews