Electronic Partners Reviews

Name: Electronic Partners
Address: Electronic Partners UK Service Centre, PR House, Telford, Shropshire
Rating: 4.49

4.5 Rating 124 Reviews

88 %

of reviewers recommend Electronic Partners

Company Reviews

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Metrics

4.5

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

03302233644

Location:

Electronic Partners UK Service Centre,
PR House,
Telford
Shropshire
TF1 7ET

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would have cost more to fix it than to buying a new one”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We understand it can be disappointing when the cost of restoring a device exceeds its replacement value. Our engineers carried out the structured diagnostic process, and in some cases the work required or the availability of parts makes a repair uneconomical. The charges applied were the standard diagnostic fee and return postage as outlined in our terms. If you’d like us to review the assessment notes with your reference, we’re available to assist.

Posted 10 months ago

“They repaired a Meridian system remote for me which knowone else could. They made it very easy to post with no cost and delivered promptly.I would highly recommend them.”

Helpful Report

Posted 1 year ago

Thanks for your review, Brian. We’re pleased to hear the Meridian remote was successfully restored, especially as parts for these systems can be limited. Our team follows a structured diagnostic and repair process for this type of equipment, so it’s great to know the posting process and turnaround worked well for you. We appreciate the recommendation and are here to help whenever you need us again.

Posted 10 months ago

“It was all good! My Denon tuner/amp suddenly died and I felt that the services on a local radio/TV shop would be inadequate.. The experience of using your good selves begam eith sending it by courier service and the communications between un during the repair process were good. The unit came beck in excellent condition - principally because it was working again but the preventative maintenance you performed would mean a trouble-free life for me and the Denon!”

Helpful Report

Posted 1 year ago

Thanks for your review, Graeme. We’re pleased to hear the Denon tuner/amp was restored and that the communication throughout the process was helpful. Our engineers follow a structured diagnostic and repair approach for this type of audio equipment, including preventative work where appropriate, so it’s great to know the unit returned in excellent working condition. If you ever need support again, we’re here to help.

Posted 10 months ago

“Terrible service. The Hifi was returned in a worse state than it was sent. I think they just take your money and do nothing”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We understand how disappointing it is when a device can’t be restored as hoped. Our engineers completed the structured diagnostic process for the hi-fi unit, and we can only report on the condition of the device as received and on the findings recorded during assessment. The charges applied were the standard diagnostic fee and return postage as outlined in our terms. If you’d like us to review the assessment notes with your reference, we’re available to assist.

Posted 10 months ago

“Feedback on Recent Repair – AVi ADM 9.1 Active Speakers I recently used Electronic Partners for the repair of my AVi ADM 9.1 active speakers and wanted to share feedback based on the full process. The items were sent on 6th April 2025 and received by you on the 8th, with a detailed accessories list enclosed. On 15th April, I received confirmation that diagnostics were in progress. A repair quote was issued on 28th April, followed by an updated quote on 29th April for additional work I requested, which I accepted. On 30th May, a further issue was discovered, and a new quote was provided for a replacement part. After some discussion and consideration — given the increased cost — I accepted the revised quote and authorised the repair. The repaired items were returned to me on 11th June. Overall, I am generally satisfied with the service. The eventual repair was completed to a good standard, and I particularly appreciated your effort in sourcing a compatible replacement part. That said, there were periods of silence during the process that I found frustrating and concerning. I often had to chase for updates, and long stretches of apparent inactivity were attributed to workload. More regular communication — even brief status updates — would have significantly improved my experience. Thank you again for completing the repair successfully, and for your professionalism in handling the more complex aspects of the job.”

Helpful Report

Posted 1 year ago

Thanks for your detailed feedback, John. We’re pleased to hear the diagnostic process, parts sourcing and final repair of the AVi ADM 9.1 speakers met your expectations, particularly given the complexity of the work involved. Our engineers follow a structured assessment and repair approach for this type of active speaker system, and it’s good to know the completed restoration performed to the standard required. We note your comments regarding communication during the service, and if you’d like us to review the case notes with your reference, we’re available to assist at any time.

Posted 10 months ago

“I can only rate 3vstsrs at the moment as I still have not had my item back and I have had to open up a case with yourselves so that you can try and find my item . Hopefully I will get a response very soon but if my item can't be found I would expect a full refund . Sorry”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We understand how concerning it is when an item is still in transit or being located. Our team is already reviewing this through the support case raised, and we can only report on the tracking information and handling steps recorded in our system. As soon as the item is identified, you will receive an update through the ticket. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“First time I’ve used it Very satisfied of the service fair price highly recommended five star ⭐️ ⭐️⭐️⭐️⭐️”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear you were satisfied with the service and found the pricing fair. Our team follows a structured diagnostic and repair process, so it’s great to know your first experience with us was a positive one. We appreciate the recommendation and are here to help whenever you need us again.

Posted 10 months ago

“I was very satisfied with the agility and competence, I highly recommend it and I will do my full service with you! I highly recommend it Thanks”

Helpful Report

Posted 1 year ago

Thanks for your review, Fábio. We’re pleased to hear you were satisfied with the service and appreciated the prompt handling and technical work. Our team follows a structured diagnostic and repair process, so it’s great to know the experience met your expectations. We appreciate the recommendation and are here to help with any future repairs.

Posted 10 months ago

“Kept informed of the progress of the repair and were able to complete a satisfactory repair”

Helpful Report

Posted 1 year ago

Thanks for your review, Steven. We’re pleased to hear the updates throughout the process were helpful and that the repair was completed to your satisfaction. Our engineers follow a structured diagnostic and repair approach, so it’s great to know the service met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“Kept me informed of the progress of the repair and were able to carry out a successful repair”

Helpful Report

Posted 1 year ago

Thanks for your review, Steven. We’re pleased to hear the updates throughout the process were helpful and that the repair was completed successfully. Our engineers follow a structured diagnostic and repair approach, so it’s great to know the service met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“I’ve used these before and was very impressed, so I used them again and paid for the priority service and my device came back in record time. However it was not fixed, so went to the trouble of raising a case for a warranty repair, packaged the item up and sent it back. Then receive an email stating there was nothing wrong with it and asking for more money to get it back as it was a “rejected warranty claim” Obviously I’ve too much time on my hands if I’m sending a device, that is working perfectly and just spent over £100 to fix, back for a repair!!! 🤷‍♂️🤷‍♂️🤷‍♂️”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We understand how frustrating it is when a device shows intermittent behaviour. Our engineers completed the structured diagnostic process when the unit was returned under warranty, and no fault was identified that related to the original repair. In these cases, the standard diagnostic fee and return postage apply as outlined in our terms. We can only report on the condition of the device as received and on the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“I was very happy with the service and the speed in which they operated within was excellant I would reccomend them highly”

Helpful Report

Posted 1 year ago

Thanks for your review, Andrew. We’re pleased to hear you were happy with the service and the turnaround speed. Our team follows a structured diagnostic and repair process, so it’s great to know the experience met your expectations. We appreciate the recommendation and are here to help whenever you need us again.

Posted 10 months ago

“EP did a great job on a device that was destined for the bin, now back in great shape and ready for another 30 years. Great work for the planet.”

Helpful Report

Posted 1 year ago

Thanks for your review, Guy. We’re pleased to hear the device was restored and is ready for many more years of use. Our engineers follow a structured diagnostic and repair process, so it’s great to know the outcome exceeded expectations and helped keep valuable equipment in service. If you ever need support again, we’re here to help.

Posted 10 months ago

“Very pleased. The manufacturer was unable to repair my equipment, but Electronic Partners did a great job at a very reasonable price and quickly. The delivery and return process is simple.”

Helpful Report

Posted 1 year ago

Thanks for your review, Stuart. We’re pleased to hear the equipment was successfully restored, especially where manufacturer support was no longer available. Our engineers follow a structured diagnostic and repair process, so it’s great to know the turnaround, pricing and delivery steps all met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“Great work, saved me having to replace an expensive bit of kit :)”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re glad to hear the repair kept your equipment in service and saved you from a costly replacement. Our team follows a structured diagnostic and repair process, so it’s great to know the outcome met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“Everything was accurate - delivery, assistance by phone, regular mails to inform us about next steps process… The repair has been done in a fourtnight. The team offered an estimate price and waited for us to confirm our final decision. Thank you so much, Electronic partners! PS! The CD player has arrived with three months warranty!”

Helpful Report

Posted 1 year ago

Thanks for your review, Rene. We’re pleased to hear the delivery, communication and phone support all met your expectations, and that the repair was completed within the expected timeframe. Our team follows a structured diagnostic and repair process, including providing an estimate for approval before work begins, so it’s great to know the experience was clear and straightforward for you. We’re glad the CD player arrived with warranty cover, and we’re here to help with any future support you may need.

Posted 10 months ago

“Returned my item with little or no effort to diagnose the problem, leaving me to look elsewhere. Only good thing was it only cost me the postage. Disappointed!”

Helpful Report

Posted 1 year ago

Thanks for your feedback, John. Our engineers completed the structured diagnostic process for the device, and in some cases no component-level fault is identified that would allow for a reliable repair. We can only report on the condition of the item as received and on the findings recorded during assessment. The charges applied were the standard diagnostic fee and return postage as outlined in our terms. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“A quick and easy process, diagnostic and quotation received almost immediately. Friendly and helpful customer service representative when I rang to pay. Item returned within the week.”

Helpful Report

Posted 1 year ago

Thanks for your review, Dennis. We’re pleased to hear the diagnostic process, quotation and turnaround all met your expectations. Our team follows a structured approach throughout each stage, so it’s great to know the service and support were helpful. If you ever need assistance again, we’re here to help.

Posted 10 months ago

“Although they couldn't repair my Daisy player due parts being unavailable, they were very informative. The only charge was for return it to me at my discretion. Would use them again if needed.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re glad to hear the diagnostic outcome was clearly explained and that the information provided was helpful even though parts for the Daisy player are no longer available. Our engineers follow a structured assessment process for this type of equipment, and it’s good to know the experience remained positive. If you ever need support again, we’re here to help.

Posted 10 months ago

“Fixed my record player amp and cd player it's a old seperates system from the 90s now it's good for another 30 years will use them again”

Helpful Report

Posted 1 year ago

Thanks for your review, Aaron. We’re pleased to hear the amplifier and CD player from your separates system were successfully restored. Our engineers follow a structured diagnostic and repair process for this type of legacy audio equipment, so it’s great to know everything is performing well again. If you ever need support in the future, we’re here to help.

Posted 10 months ago

Electronic Partners is rated 4.5 based on 124 reviews