Electronic Partners Reviews

Name: Electronic Partners
Address: Electronic Partners UK Service Centre, PR House, Telford, Shropshire
Rating: 4.49

4.5 Rating 124 Reviews

88 %

of reviewers recommend Electronic Partners

Company Reviews

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Metrics

4.5

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

03302233644

Location:

Electronic Partners UK Service Centre,
PR House,
Telford
Shropshire
TF1 7ET

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only sent my Cocktail X10 player for radio repair after Electronic partners advertised they could do such repairs. The cd player and cd hard drive storage worked perfectly fine, it was just the radio I asked to be repaired. 2 weeks later I get my machine back with an email saying that they could not repair the radio and on firing up my machine I find they have either wiped my 237 cd collection from the hard drive or removed the hard drive altogether as the machine now indicates, no hard drive fitted. They have only examined the machine but managed to turn a perfectly good cd ripper/player into a lump of junk. Do not trust these people with anything of yours, they will ruin it. Invoice No. 16053313 Repair No. 40084137”

Helpful Report

Posted 10 months ago

Thanks for your feedback, Fred. We understand how important this type of media system is to its owner. Our engineers completed the structured diagnostic process for the radio functionality, and the outcome confirmed that the required components are no longer serviceable. We can only report on the condition of the unit as received and on the findings recorded during assessment. As outlined in our terms, data on storage media cannot be guaranteed during diagnostic procedures. The charges applied were the standard diagnostic fee and return postage. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“Very efficient Repair completed Good price Excellent communication all the way”

Helpful Report

Posted 10 months ago

Thanks for your review, Douglas. We’re pleased to hear the repair was completed efficiently and that the communication throughout the process was helpful. Our team follows a structured diagnostic and repair approach, so it’s great to know the service met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“It's been a long time since I have had this high level of customer service. From start to finish communication was brilliant, transparent detail of work and cost and carried out professionally in a timely fashion. Goods arrived well packaged. Fantastic job at a reasonable cost. Highly recommend!!5*”

Helpful Report

Posted 10 months ago

Thanks for your review, Derek. We’re pleased to hear the communication, transparency and turnaround all met your expectations. Our team follows a structured diagnostic and repair process, so it’s great to know the work was completed professionally and that the return packaging met your needs. We appreciate the recommendation and are here to help whenever you need support again.

Posted 10 months ago

“Excellent service that I have used on a couple of occasions”

Helpful Report

Posted 10 months ago

Thanks for your review. We’re pleased to hear the service has been consistently positive for you over multiple visits. Our team follows a structured diagnostic and repair process across all equipment, so it’s great to know the experience met your expectations each time. If you ever need support again, we’re here to help.

Posted 10 months ago

“Fixed my son's Lego clock and it's working perfectly. Easy procedure for quotes etc. Not the first time I've used this business (repaired my Minidisc player); very happy.”

Helpful Report

Posted 11 months ago

Thanks for your review, James. We’re pleased to hear the Lego clock is working perfectly again, and it’s great to know the quotation and submission process felt straightforward. Our engineers follow a structured diagnostic and repair approach for all devices, including legacy items like your Minidisc player, so we appreciate you returning to us. If you ever need support again, we’re here to help.

Posted 10 months ago

“Repairs well done. Excellent job”

Helpful Report

Posted 11 months ago

Thanks for your review. We’re glad to hear the repairs were completed to your satisfaction. Our engineers follow a structured diagnostic and repair process, so it’s great to know the outcome met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“Fast professional service. Unfortunately failed to find the fault in my circuit board.”

Helpful Report

Posted 11 months ago

Thanks for your review. We’re pleased to hear the service felt fast and professional. Our engineers followed the structured diagnostic process for the circuit board, and in some cases no component-level fault is identified that would allow for a reliable repair. We appreciate your positive feedback and are here to help with any future support you may need.

Posted 10 months ago

“Absolutely brilliant service, we're delighted to have our stereo fixed for a very reasonable cost compared to sourcing a like for like replacement. Highly recommended”

Helpful Report

Posted 11 months ago

Thanks for your review, Katherine. We’re delighted to hear the stereo was restored and that the service offered a practical alternative to replacement. Our engineers follow a structured diagnostic and repair process for this type of audio equipment, so it’s great to know the outcome met your expectations. We appreciate the recommendation and are here to help whenever you need us in the future.

Posted 10 months ago

“First class service.”

Helpful Report

Posted 11 months ago

Thanks for your review, Leonardo. We’re pleased to hear the service met your expectations. Our team follows a structured diagnostic and repair approach, and it’s great to know the experience was a positive one. If you ever need support again, we’re here to help.

Posted 10 months ago

“Service was really good. The price was good. I was kept informed of the progress of my kindle.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re glad to hear the service and communication met your expectations and that your Kindle repair progressed smoothly. Our team follows a structured diagnostic and repair process, so it’s great to know the experience was positive for you. If you ever need support again, we’re here to help.

Posted 10 months ago

“My headphones were repaired in good time. I will be using this service again. Thank you.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear the headphones were repaired in good time. Our engineers follow a structured diagnostic and repair process for this type of audio equipment, so it’s great to know the service met your expectations. We appreciate your feedback and are here to help whenever you need us again.

Posted 10 months ago

“They fixed the problem of a 30 year old Kenwood cassette tape player with a broken drive belt and damaged tape -reading head, but it did take 5 or 6 weeks.”

Helpful Report

Posted 1 year ago

Thanks for your review, Robin. We’re pleased to hear the Kenwood cassette deck was restored, especially given its age and the nature of the mechanical faults involved. Our engineers follow a detailed diagnostic and repair process for legacy audio equipment, so it’s great to know the final result met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“Quick and quality repairs definitely use again”

Helpful Report

Posted 1 year ago

Thanks for your review, Andre. We’re glad to hear the repair was completed quickly and to the standard you expected. Our team follows a structured diagnostic and repair process, so it’s great to know the service met your needs. We appreciate your feedback and are here to help whenever you need us again.

Posted 10 months ago

“Overall a good service. My smart watch scroll button had stopped working and Electronic Partners fixed it for the price quoted. Only minus was the period of time which was about a month and more than the 'normal' stated periods, and I had to chase a few times when the 'diagnostic in process' period seemed to have been ongoing for a while. That said the requests for updates (tickets) were responded to quickly and my watch was returned in good condition and most importantly working well.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Philip. We’re pleased to hear the smartwatch repair was completed successfully and returned in good working condition. Our engineers follow a structured diagnostic and repair approach, and some cases can take longer depending on parts availability and fault complexity. We note your comments regarding the timeline, and our team is always available through the ticketing system should you require updates during a service. If you’d like us to review the case notes with your reference, we’re here to assist.

Posted 10 months ago

“Took a Bose Wave 5 for repair. All issues diagnosed and repaired as per check list and on the price quoted. I was kept notified throughout the procedure.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear the Bose Wave 5 was fully diagnosed and restored as expected, and that the updates throughout the process were helpful. Our engineers follow a structured diagnostic and repair approach for this type of audio equipment, so it’s great to know the outcome matched the quotation and checklist. If you ever need support again, we’re here to help.

Posted 10 months ago

“worst service ever”

Helpful Report

Posted 1 year ago

Thanks for your feedback. Our engineers follow a structured diagnostic and repair process for every device received, and we’re always available to clarify the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re here to assist.

Posted 10 months ago

“Unfortunately they couldn’t solve the problem, so can’t really review.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Roger. Our engineers carried out the structured diagnostic process for your device, and in some cases a reliable repair isn’t possible due to the nature of the fault or parts availability. We can only report on the condition of the device as received and on the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“Did what they said they would do. All very efficient and the product in question was diagnosed and repaired in a time that was expected and acceptable. The process was well executed and I am very content to have my product working again. I would recommend them.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear the diagnostics and repair were completed efficiently and within the expected timeframe. Our team follows a structured diagnostic and repair process, so it’s great to know the outcome met your expectations and the product is working again. We appreciate the recommendation and are here to help whenever you need us.

Posted 10 months ago

“Brilliant service called into Telford office met by very knowledgeable gentleman I had a small PCB board he looked and ok we can sort that and they did kept me fully informed I paid and part returned next day very good price Thanks 😊👍”

Helpful Report

Posted 1 year ago

Thanks for your review, Bruce. We’re pleased to hear the PCB board was assessed and repaired promptly and that your visit to our Telford office was helpful. Our engineers follow a structured diagnostic and repair process, so it’s great to know the communication and turnaround met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“Absolutely first class service. I was kept informed at all times and my board was returned quickly and fully repaired to a high standard at reasonable cost.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear the board was repaired to the standard you expected and returned promptly. Our engineers follow a structured diagnostic and repair process for this type of work, so it’s great to know the communication and overall service met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

Electronic Partners is rated 4.5 based on 124 reviews