Electronic Partners Reviews

Name: Electronic Partners
Address: Electronic Partners UK Service Centre, PR House, Telford, Shropshire
Rating: 4.48

4.5 Rating 113 Reviews

88 %

of reviewers recommend Electronic Partners

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About Electronic Partners:

Electronic Partners is a UK repair centre specialising in component-level diagnostics and restoration for consumer and industrial electronics. Our engineers handle complex faults across audio systems, laptops, tablets, phones, game consoles, drones, home electronics and PCB-level repairs. With thousands of devices processed each year and a national network of drop-off points, we provide a structured diagnostic process, transparent estimates and reliable turnaround times.
Our service combines detailed fault analysis, skilled electronic repair methods and clear communication from booking to return delivery. Customers use us to extend the life of their devices, recover inaccessible data, and access repairs unavailable through manufacturers.
We support individuals, businesses and trade clients across the UK, focusing on sustainable repair, technical expertise, and consistent service quality.

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Phone:

03302233644

Location:

Electronic Partners UK Service Centre,
PR House,
Telford
Shropshire
TF1 7ET

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They fixed the problem of a 30 year old Kenwood cassette tape player with a broken drive belt and damaged tape -reading head, but it did take 5 or 6 weeks.”

Helpful Report

Posted 4 months ago

Thanks for your review, Robin. We’re pleased to hear the Kenwood cassette deck was restored, especially given its age and the nature of the mechanical faults involved. Our engineers follow a detailed diagnostic and repair process for legacy audio equipment, so it’s great to know the final result met your expectations. If you ever need support again, we’re here to help.

Posted 2 months ago

“Quick and quality repairs definitely use again”

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Posted 4 months ago

Thanks for your review, Andre. We’re glad to hear the repair was completed quickly and to the standard you expected. Our team follows a structured diagnostic and repair process, so it’s great to know the service met your needs. We appreciate your feedback and are here to help whenever you need us again.

Posted 2 months ago

“Overall a good service. My smart watch scroll button had stopped working and Electronic Partners fixed it for the price quoted. Only minus was the period of time which was about a month and more than the 'normal' stated periods, and I had to chase a few times when the 'diagnostic in process' period seemed to have been ongoing for a while. That said the requests for updates (tickets) were responded to quickly and my watch was returned in good condition and most importantly working well.”

Helpful Report

Posted 5 months ago

Thanks for your feedback, Philip. We’re pleased to hear the smartwatch repair was completed successfully and returned in good working condition. Our engineers follow a structured diagnostic and repair approach, and some cases can take longer depending on parts availability and fault complexity. We note your comments regarding the timeline, and our team is always available through the ticketing system should you require updates during a service. If you’d like us to review the case notes with your reference, we’re here to assist.

Posted 2 months ago

“Took a Bose Wave 5 for repair. All issues diagnosed and repaired as per check list and on the price quoted. I was kept notified throughout the procedure.”

Helpful Report

Posted 5 months ago

Thanks for your review. We’re pleased to hear the Bose Wave 5 was fully diagnosed and restored as expected, and that the updates throughout the process were helpful. Our engineers follow a structured diagnostic and repair approach for this type of audio equipment, so it’s great to know the outcome matched the quotation and checklist. If you ever need support again, we’re here to help.

Posted 2 months ago

“worst service ever”

Helpful Report

Posted 5 months ago

Thanks for your feedback. Our engineers follow a structured diagnostic and repair process for every device received, and we’re always available to clarify the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re here to assist.

Posted 2 months ago

“Unfortunately they couldn’t solve the problem, so can’t really review.”

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Posted 6 months ago

Thanks for your feedback, Roger. Our engineers carried out the structured diagnostic process for your device, and in some cases a reliable repair isn’t possible due to the nature of the fault or parts availability. We can only report on the condition of the device as received and on the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 2 months ago

“Did what they said they would do. All very efficient and the product in question was diagnosed and repaired in a time that was expected and acceptable. The process was well executed and I am very content to have my product working again. I would recommend them.”

Helpful Report

Posted 6 months ago

Thanks for your review. We’re pleased to hear the diagnostics and repair were completed efficiently and within the expected timeframe. Our team follows a structured diagnostic and repair process, so it’s great to know the outcome met your expectations and the product is working again. We appreciate the recommendation and are here to help whenever you need us.

Posted 2 months ago

“Brilliant service called into Telford office met by very knowledgeable gentleman I had a small PCB board he looked and ok we can sort that and they did kept me fully informed I paid and part returned next day very good price Thanks 😊👍”

Helpful Report

Posted 6 months ago

Thanks for your review, Bruce. We’re pleased to hear the PCB board was assessed and repaired promptly and that your visit to our Telford office was helpful. Our engineers follow a structured diagnostic and repair process, so it’s great to know the communication and turnaround met your expectations. If you ever need support again, we’re here to help.

Posted 2 months ago

“Absolutely first class service. I was kept informed at all times and my board was returned quickly and fully repaired to a high standard at reasonable cost.”

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Posted 7 months ago

Thanks for your review. We’re pleased to hear the board was repaired to the standard you expected and returned promptly. Our engineers follow a structured diagnostic and repair process for this type of work, so it’s great to know the communication and overall service met your expectations. If you ever need support again, we’re here to help.

Posted 2 months ago

“It would have cost more to fix it than to buying a new one”

Helpful Report

Posted 7 months ago

Thanks for your feedback. We understand it can be disappointing when the cost of restoring a device exceeds its replacement value. Our engineers carried out the structured diagnostic process, and in some cases the work required or the availability of parts makes a repair uneconomical. The charges applied were the standard diagnostic fee and return postage as outlined in our terms. If you’d like us to review the assessment notes with your reference, we’re available to assist.

Posted 2 months ago

“They repaired a Meridian system remote for me which knowone else could. They made it very easy to post with no cost and delivered promptly.I would highly recommend them.”

Helpful Report

Posted 7 months ago

Thanks for your review, Brian. We’re pleased to hear the Meridian remote was successfully restored, especially as parts for these systems can be limited. Our team follows a structured diagnostic and repair process for this type of equipment, so it’s great to know the posting process and turnaround worked well for you. We appreciate the recommendation and are here to help whenever you need us again.

Posted 2 months ago

“It was all good! My Denon tuner/amp suddenly died and I felt that the services on a local radio/TV shop would be inadequate.. The experience of using your good selves begam eith sending it by courier service and the communications between un during the repair process were good. The unit came beck in excellent condition - principally because it was working again but the preventative maintenance you performed would mean a trouble-free life for me and the Denon!”

Helpful Report

Posted 8 months ago

Thanks for your review, Graeme. We’re pleased to hear the Denon tuner/amp was restored and that the communication throughout the process was helpful. Our engineers follow a structured diagnostic and repair approach for this type of audio equipment, including preventative work where appropriate, so it’s great to know the unit returned in excellent working condition. If you ever need support again, we’re here to help.

Posted 2 months ago

“Terrible service. The Hifi was returned in a worse state than it was sent. I think they just take your money and do nothing”

Helpful Report

Posted 8 months ago

Thanks for your feedback. We understand how disappointing it is when a device can’t be restored as hoped. Our engineers completed the structured diagnostic process for the hi-fi unit, and we can only report on the condition of the device as received and on the findings recorded during assessment. The charges applied were the standard diagnostic fee and return postage as outlined in our terms. If you’d like us to review the assessment notes with your reference, we’re available to assist.

Posted 2 months ago

“Feedback on Recent Repair – AVi ADM 9.1 Active Speakers I recently used Electronic Partners for the repair of my AVi ADM 9.1 active speakers and wanted to share feedback based on the full process. The items were sent on 6th April 2025 and received by you on the 8th, with a detailed accessories list enclosed. On 15th April, I received confirmation that diagnostics were in progress. A repair quote was issued on 28th April, followed by an updated quote on 29th April for additional work I requested, which I accepted. On 30th May, a further issue was discovered, and a new quote was provided for a replacement part. After some discussion and consideration — given the increased cost — I accepted the revised quote and authorised the repair. The repaired items were returned to me on 11th June. Overall, I am generally satisfied with the service. The eventual repair was completed to a good standard, and I particularly appreciated your effort in sourcing a compatible replacement part. That said, there were periods of silence during the process that I found frustrating and concerning. I often had to chase for updates, and long stretches of apparent inactivity were attributed to workload. More regular communication — even brief status updates — would have significantly improved my experience. Thank you again for completing the repair successfully, and for your professionalism in handling the more complex aspects of the job.”

Helpful Report

Posted 8 months ago

Thanks for your detailed feedback, John. We’re pleased to hear the diagnostic process, parts sourcing and final repair of the AVi ADM 9.1 speakers met your expectations, particularly given the complexity of the work involved. Our engineers follow a structured assessment and repair approach for this type of active speaker system, and it’s good to know the completed restoration performed to the standard required. We note your comments regarding communication during the service, and if you’d like us to review the case notes with your reference, we’re available to assist at any time.

Posted 2 months ago

“I can only rate 3vstsrs at the moment as I still have not had my item back and I have had to open up a case with yourselves so that you can try and find my item . Hopefully I will get a response very soon but if my item can't be found I would expect a full refund . Sorry”

Helpful Report

Posted 8 months ago

Thanks for your feedback. We understand how concerning it is when an item is still in transit or being located. Our team is already reviewing this through the support case raised, and we can only report on the tracking information and handling steps recorded in our system. As soon as the item is identified, you will receive an update through the ticket. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 2 months ago

“First time I’ve used it Very satisfied of the service fair price highly recommended five star ⭐️ ⭐️⭐️⭐️⭐️”

Helpful Report

Posted 8 months ago

Thanks for your review. We’re pleased to hear you were satisfied with the service and found the pricing fair. Our team follows a structured diagnostic and repair process, so it’s great to know your first experience with us was a positive one. We appreciate the recommendation and are here to help whenever you need us again.

Posted 2 months ago

“I was very satisfied with the agility and competence, I highly recommend it and I will do my full service with you! I highly recommend it Thanks”

Helpful Report

Posted 9 months ago

Thanks for your review, Fábio. We’re pleased to hear you were satisfied with the service and appreciated the prompt handling and technical work. Our team follows a structured diagnostic and repair process, so it’s great to know the experience met your expectations. We appreciate the recommendation and are here to help with any future repairs.

Posted 2 months ago

“Kept informed of the progress of the repair and were able to complete a satisfactory repair”

Helpful Report

Posted 9 months ago

Thanks for your review, Steven. We’re pleased to hear the updates throughout the process were helpful and that the repair was completed to your satisfaction. Our engineers follow a structured diagnostic and repair approach, so it’s great to know the service met your expectations. If you ever need support again, we’re here to help.

Posted 2 months ago

“Kept me informed of the progress of the repair and were able to carry out a successful repair”

Helpful Report

Posted 9 months ago

Thanks for your review, Steven. We’re pleased to hear the updates throughout the process were helpful and that the repair was completed successfully. Our engineers follow a structured diagnostic and repair approach, so it’s great to know the service met your expectations. If you ever need support again, we’re here to help.

Posted 2 months ago

“I’ve used these before and was very impressed, so I used them again and paid for the priority service and my device came back in record time. However it was not fixed, so went to the trouble of raising a case for a warranty repair, packaged the item up and sent it back. Then receive an email stating there was nothing wrong with it and asking for more money to get it back as it was a “rejected warranty claim” Obviously I’ve too much time on my hands if I’m sending a device, that is working perfectly and just spent over £100 to fix, back for a repair!!! 🤷‍♂️🤷‍♂️🤷‍♂️”

Helpful Report

Posted 9 months ago

Thanks for your feedback. We understand how frustrating it is when a device shows intermittent behaviour. Our engineers completed the structured diagnostic process when the unit was returned under warranty, and no fault was identified that related to the original repair. In these cases, the standard diagnostic fee and return postage apply as outlined in our terms. We can only report on the condition of the device as received and on the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 2 months ago

Electronic Partners is rated 4.5 based on 113 reviews