Electronic Partners Reviews

Name: Electronic Partners
Address: Electronic Partners UK Service Centre, PR House, Telford, Shropshire
Rating: 4.49

4.5 Rating 124 Reviews

88 %

of reviewers recommend Electronic Partners

Company Reviews

Questions

Metrics

4.5

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

03302233644

Location:

Electronic Partners UK Service Centre,
PR House,
Telford
Shropshire
TF1 7ET

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I had kids, they would just about mean the same to me as my beloved headphones. I thought that when the input jack broke, my production work was over. I use these headphones day in, day out, and they are pivotal to my work. Thankfully, Electronic Parteners came to the rescue. Very professional, precise and helpful. Hugely grateful.”

Helpful Report

Posted 1 year ago

Thanks for your review, John. We’re pleased to hear your headphones were restored, especially as they play such an important role in your daily production work. Our engineers follow a precise, structured diagnostic and repair process for this type of audio equipment, so it’s great to know the outcome met your expectations. We appreciate your feedback and are here to help whenever you need us again.

Posted 10 months ago

“After searching for help with my watch ( the back cover seemed to loosen after 2yrs) Electronic Partners came to the rescue and tested the watch and fixed the cover so I could charge it properly. So good now I can only praise them for their help, it was much appreciated and I want to thank them. Really professional.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear the watch was fully checked and the back cover restored so it can charge properly again. Our engineers follow a structured diagnostic and repair process for this type of device, so it’s great to know the outcome and support met your expectations. We appreciate your kind words and are here to help whenever you need us.

Posted 10 months ago

“Live local to these guys - used them before to repair a tricky KEF subwoofer. Always returned fixed and ummarked - highly recommended”

Helpful Report

Posted 1 year ago

Thanks for your review, Mike. We’re pleased to hear the KEF subwoofer repairs have consistently met your expectations and that the equipment has been returned in good condition each time. Our engineers follow a structured diagnostic and repair process for this type of audio system, so it’s great to know the results have been reliable for you. We appreciate the recommendation and are here to help whenever you need us again.

Posted 10 months ago

“I've used EP before and found them.very efficient. On this occasion they said they could fix my Surface Duo phone which need a new microphone and battery. After I had sent it off they then discovered that they couldn't actually get the parts! Better to have said they couldn't fix this brand of phone in the first place. Logistics were fine and the repair process itself was efficient.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Cliff. Our engineers completed the structured diagnostic process for the Surface Duo, and in some cases the required components are no longer available, which prevents a reliable repair. Parts availability is a standard limitation for certain models. The logistics and assessment were carried out as usual, and we can only report on the condition of the device as received and on the findings recorded during the process. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“Fixing my Bose amazing all back working Electronic partners amazing job. I would send them a broken Electronic gadgets anytime guy's well done amazing job.”

Helpful Report

Posted 1 year ago

Thanks for your review, Alan. We’re pleased to hear the Bose system is fully working again. Our engineers follow a structured diagnostic and repair process for this type of audio equipment, so it’s great to know the result met your expectations. We appreciate your confidence in sending future electronic gadgets to us and are here to help whenever you need support again.

Posted 10 months ago

“Yes, electronic Partners certainly did the job. I have a pioneer Hi Fi which is 38 years old but needed a bit of TLC. The cassette unit was playing up and it was fixed by you, thank you. I would highly recommend this company to anyone that needed their electronic equipment repaired.”

Helpful Report

Posted 1 year ago

Thanks for your review, Simon. We’re pleased to hear the Pioneer hi-fi system received the attention it needed and that the cassette unit is now performing as expected. Our engineers follow a structured diagnostic and repair process for legacy audio equipment, so it’s great to know the outcome met your expectations. We appreciate the recommendation and are here to help whenever you need support again.

Posted 10 months ago

“Great to find someone interested in repairing rather than replace. Service from initial contact to final repair excellent and within original quote. Would not hesitate to recommend to others, thank you, cheers”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear the repair was completed within the original quotation and that the service from first contact to final return met your expectations. Our team follows a structured diagnostic and repair process, and it’s great to know the experience was positive for you. We appreciate the recommendation and are here to help whenever you need support again.

Posted 10 months ago

“excellent streamlined operation……many thanks”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear the service felt streamlined and efficient. Our team follows a structured diagnostic and repair process, so it’s great to know the experience met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“Electronic Partners did an effective job in replacing the battery on my Sony Walkman. It was unfortunate that it took a month to do this but I accept there were difficulties in sourcing a new battery. The company communicated promptly and clearly to answer my various queries about the repair.”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We’re pleased to hear the battery replacement for your Sony Walkman was completed successfully and that the communication throughout the process was helpful. Our engineers follow a structured diagnostic and repair approach, and some repairs can take longer when sourcing components for older models. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“Many thanks for your reliable service. Your quote and charges were promp and I was satisfied with both. I would recommend your company, as I have a number of drones. Thank you once again, and all the best for your future. David Bowen.”

Helpful Report

Posted 1 year ago

Thanks for your review, David. We’re pleased to hear you were satisfied with the quotation, charges and overall service. Our team follows a structured diagnostic and repair process for drone equipment, so it’s great to know the experience met your expectations. We appreciate the recommendation and are here to help with any of your drones whenever needed.

Posted 10 months ago

“Thank you for your commitment and dedication to the customer and your work. I recommend them.”

Helpful Report

Posted 1 year ago

Thanks for your review, Luis. We’re pleased to hear you appreciated the commitment and support throughout the process. Our team follows a structured diagnostic and repair approach, so it’s great to know the service met your expectations. We appreciate the recommendation and are here to help whenever you need us again.

Posted 10 months ago

“Professional service repair - very happy with service! Would definitely use them again!”

Helpful Report

Posted 1 year ago

CON281451

Posted 10 months ago

“Excellent service my item was repaired and was kept informed of the progress as promised and in the time frame stated. Great service would definitely use again if needed.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear you were happy with the repair and the overall service. Our team follows a structured diagnostic and repair process, so it’s great to know the experience met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“Overall I am very pleased with the service - Electronic Partners identified the fault with my pre-amp and repaired it. They have dropped a star because the turnaround time did not match up to their aspirations and because they do not seem to have a variable bench power supply that would have enabled them to test the equipment before returning it. I would certainly use them again.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, David. We’re pleased to hear the pre-amp fault was identified and resolved successfully. Our engineers follow a structured diagnostic and repair approach, and some turnaround times can vary depending on the complexity of the assessment or parts availability. We note your comments regarding the testing process; our team uses the equipment appropriate to each repair and can only report on the condition of the unit as received and on the findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“You did what you said you would in the time your said Well done”

Helpful Report

Posted 1 year ago

Thanks for your review, Terry. We’re pleased to hear everything was completed as expected and within the stated timeframe. Our team follows a structured diagnostic and repair process, so it’s great to know the service met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“Awesome service, care and process all around. The only little complaint is that the estimate was a bit too far from the final quote.”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We’re pleased to hear the service, care and overall process met your expectations. Our engineers follow a structured diagnostic approach, and in some cases the final quotation reflects the specific component-level findings recorded during assessment. If you’d like us to review the case notes with your reference, we’re available to assist.

Posted 10 months ago

“First class service,they did what they said they would do,on time and for what they quoted. Thank you!”

Helpful Report

Posted 1 year ago

Thanks for your review, Ian and Megan. We’re pleased to hear everything was completed as quoted and within the expected timeframe. Our team follows a structured diagnostic and repair process, so it’s great to know the service met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

“The battery in my Jabra 85h Bluetooth headphones would not hold its charge, so after doing some research I approached Electronic Partners for a quote to replace the battery, I received the quote and decided to send the headphones for repair. Electronic partners confirmed the battery needed replacing and I instructed them to proceed with repair, a few days later I received the repaired headphones which now have a new battery and are now in full working order. I would certainly use this company again and am very pleased with them.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear the Jabra 85h headphones were fully restored and that the new battery is performing as expected. Our engineers follow a structured diagnostic and repair process for this type of audio equipment, so it’s great to know the outcome met your expectations. We appreciate your feedback and are here to help whenever you need support again.

Posted 10 months ago

“Excellent service - quick to respond, continual updates on progress and completed repair within a fortnight. Original estimate close to invoice. I would recommend this company without hesitation.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear the communication, updates and overall turnaround met your expectations, and that the repair was completed within the expected timeframe. Our team follows a structured diagnostic and repair process, so it’s great to know the estimate aligned closely with the final invoice. We appreciate the recommendation and are here to help whenever you need support again.

Posted 10 months ago

“Super helpful and easy to contact and communicate with.”

Helpful Report

Posted 1 year ago

Thanks for your review. We’re pleased to hear you found the team easy to contact and that the communication throughout the process was helpful. Our team follows a structured diagnostic and repair approach, so it’s great to know the experience met your expectations. If you ever need support again, we’re here to help.

Posted 10 months ago

Electronic Partners is rated 4.5 based on 124 reviews