“My order was delivered quickly and is what I wanted, which is great, however, the packaging had been bashed about and the box crushed, which is not what I would expect for such an expensive product. If this could be reviewed for future orders to ensure items aren't damaged etc. then that would be great!”
Hi Catherine, thank you so much for your kind review and we are very sorry to hear that your order arrived to you in a less than satisfactory condition. We will flag this with our shipping partners to ensure it does not happen going forward.
“Been using spotlight tooth brush for 2years can’t fault the brush at all. My dentist says my teeth have improved since I started using it
Unfortunately I dropped my brush and it stopped working. Ordered replacement and now back to healthy teeth.
Well worth the investment in bothe the brush body and heads”
Thank you Steve for your kind review - we are thrilled to hear that your dentist has noticed an improvement since you started using our sonic toothbrush.
Thank you for taking the time to leave us this review. We are constantly reducing the amount of plastic we use and are always looking for ways to eliminate plastic from our packaging.
“A very effective toothbrush which appears to be doing its job very well. In all honesty, it's only a week since I received it and it will take a lot longer to from a definite opinion but so far, so good!”
“Well, the product is good, my only disappointment is that on the website it says if you sign up to subscription ads you get a discount on your purchases, but the price is exactly the same if you don't, its very misleading”
Hi Jason, thank you for leaving us this lovely review. Our loyalty programme offers savings and money off future purchases. Please reach out to our customer service team who would be happy to go through this with you.
“I like the Toothpaste for Rebuilding but it is now only available in a pack with two other toothpaste varieties I cannot use ( If we must buy a trio why not a single variety pack please”
“Hi
I am very happy with the customer service. It is very good and it is nice to deal with a person rather than a BOT.
I have been using the water flossers for years now and found them very good. The only issue I had with them was they only lasted about a year. The new water flosser is too big and not as easy to carry when traveling. I am on the lookout for a different type.
Thank you.”
Hi there! Thank you for your kind words about our customer service! We're glad to hear you've been enjoying our water flossers over the years. We appreciate your feedback about the size and portability of the new flosser. We'll certainly take this into consideration as we continue to improve our products. If you have any further suggestions or questions, feel free to reach out. Thank you for your support and custom, wishing you a lovely week!
Hi Tony, thank you for taking the time to leave us a review. We are sorry to hear that your order arrived to you in an unsatisfactory condition. Please reach out to our Customer Service team at info@spotlightoralcare.com and a member of the team will assist you with this issue.
“This was my second purchase ( so I must love it) but my first one broke changing the head. It's very difficult to replace the head but I wouldn't use anything else but a spotlight toothbrush. I was allergic to the toothpaste and my mouth was covered in blisters. My dentist advised me to stop using it immediately”
Thank you for being a loyal customer. We appreciate your feedback and apologize for any inconvenience. Please reach out to our support team to address the issue with the broken head and your toothpaste allergy. Your satisfaction is important to us.
“This is a 5 star product review except for;
The brushes are very hard to get on and off.
and
The cleaning action vibration is very ticklish.
So it's a 4 star”
Thank you for your kind review and feedback Mike! We are thrilled to hear you are enjoying your new Sonic Toothbrush! Your support and custom mean the world to us. If you have any trouble, please don't hesitate to pop our CS team a message any time. Wishing you a lovely weekend 😊
Hi Anne, thank you so much for taking the time to leave us this review. We are thrilled to hear that you are achieving that clean feel. We are sorry to hear that you find it a little loud.
Thanks so much for the review. Could you please reach out to us at customerservice@spotlightoralcare.com for help regarding your replacement heads not fitting.
Thanks for the lovely review! 😊 We're thrilled to hear you love the toothbrush, especially in the rose gold color. Regarding the noise, we'll take note of that and see if there's any way to make it quieter in future versions!
Thank you for giving our toothbrush a try Parricia! We're thrilled to hear that you're enjoying it so far. As for the toothpaste, it's completely normal to take some time to get a feel for its effects. Give it a little more time, and we hope you'll notice the positive results it can bring to your oral care routine. Thank you for your custom and support x
If you have any questions or need assistance with anything, feel free to reach out. We're here to help!
Hi Katie, thank you for taking the time to send us your feedback. We are very sorry to hear you are unhappy with the delivery time. Long deliveries are not the norm for us and this is not the standard we work to achieve. I will make sure to pass your feedback on to our team for review as we can always improve and your feedback is truly valued. Please don't hesitate to reach out to us any time, wishing you a lovely day!
Hi Peter, thanks for sharing your feedback. We appreciate hearing your thoughts. We'll take note of this and consider it for future improvements. If you have any other suggestions or concerns, feel free to let us know. We're here to listen and make things better!
“Packaging and delivery were excellent. Finding the strips really easy to use, feel relatively comfortable in my mouth and taste nice. - I have some sensory issues so this was a real bonus. A week in and my teeth look brighter than before.
My only suggestions for improvement would be:
- state on the strips packaging which is for the top teeth and which is for the bottom
- being clearer in terms of the results you can expect if your teeth yellowing is due to thinning enamel rather than enamel staining (as mine is). The info is there, but buried in the FAQs - if you did not know the reason for your yellowing teeth, or did not know that you are unlikely to get huge improvements from whitening if you have thinning enamel, you could be very disappointed.”
Hi Amos, thank you for taking the time to send us your feedback. We are very sorry to hear you are unhappy with the price of our replacement heads. Our packets of replacement heads have been designed to last 9 months per purchase and our team do their best to have great deals on for our customers as often as possible. I will make sure to pass your feedback on to our team for review as we can always improve and your feedback is truly valued. Please don't hesitate to reach out to us any time, wishing you a lovely week!
