Thank you for your kind review and support. We appreciate your feedback and will be sure to pass this forward as we value any and all feedback from our customers. Any issues at all, we're here to help out time.
Wishing you a wonderful Christmas! x
Hi Jane, thank you so much for your order and support! I am very sorry to hear you are unhappy with our marketing and pricing, I will pass on your feedback to our team as we can always improve. We value your feedback and thank you for flagging this with us.
“I'm.loving the toothpaste and strips, I also got the corrector pen I can't say I see as much of a result with this than the strips but all work well and I can see an improvement”
Hi Marie, we are thrilled to hear you are loving our strips and whitening toothpaste, it means the world to us! 😊 Your Whitening Pen should be used as a top up to assist with maintaining your whitening results from our toothpaste and strips. We see this product as a handbag hero that can be used on the go or as a top up for getting rid of daily stains after a course of whitening! x
“Got the Pro toothbrush for my wife as Christmas present. As the big day hasn't arrived yet I can't comment on the product.
But the service was excellent and I think it arrived two days after ordering. Lot of Irish online retailers could follow their lead. But don't. Thanks Spotlight
Mark”
Thank you Mark for your kind words! We are thrilled to hear that you had a great experience with ordering from us! We really appreciate your support and custom. We hope that your wife loves her new Sonic Pro when she opens it this Christmas! Have a fabulous one!🤍
Hi Jane, Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with delivery, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
Thank you so much, Marion, for your review! I'm glad to hear that one item was missing from your order but after emailing us, it has since been received. We really appreciate it!
“Sensation très agréable après le brossage : les dents sont propres et la bouche fraiche avec la raclette à langue.
Pas d'effet visible sur la blancheur : dentition grise à cause de la tétracycline”
Thank you so much for your review! I'm glad to hear that you have noticed an improvement in the whiteness of your teeth with our toothpaste. We appreciate your loyalty as a customer and hope you enjoy the whitening strips as well.
“It has taken some getting used to, as I have been without an electric toothbrush for some time now…and didn’t have a sonic one before. I do keep catching the head on my bottom teeth and vice versa, which does make a grinding noise - but I have a very small mouth, with crowded teeth. I have only given four stars, as the brush head is a bit difficult to manoeuvre in my mouth - it would be good to have different sized heads to choose from perhaps? Otherwise, my mouth and teeth are left sparkly clean and I mean SPARKLE.”
Thanks for taking the time to review. We appreciate your review and taking the time to share your experience with us. We understand it can take some time getting used to a new electric toothbrush and we appreciate your feedback about the brush head. If different sized heads would make the product even better for you, we'll certainly look into making that happen! Thanks again!
“The order went smoothly and the water glosser seems to work well although a little bigger than a competitors model that I had been using for many years. I like the water sterilisation mode as this is definitely an added bonus and very important. I was surprised to find that for such an expensive model against competitors that there is only a 1 year warranty which I think in this day and age is woefully inadequate for the price. I also have found that since purchasing this product I've been swamped with email offers. Perhaps rather than unsubscribing I would appreciate it if they could tone things down somewhat.”
Thank you for your kind review and feedback S. We appreciate your support and custom and your feedback will be taken seriously. We are very sorry to hear you are unhappy with our marketing communications and we'll do our best to improve going forward. Any concers, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get it sorted for you as quickly as possible!
“Have been using toothpaste for about 2 years. Powder is expensive for the amount you get. Gel is OK but the pump action is poor. I'll keep buying toothpaste but not the powder or gel. Neither have increased the whiteness of my 80 year old teeth sorry.”
Hi Valerie, Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
Hi Mary, thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with delivery, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“I have been using the toothpaste for about six months now, I ordered two sets of whitening strips and powder, unfortunately one set was minus the strips, it is all being looked after for me now,I cannot give you feedback as I have not used it yet.”
Thank you so much for your kind review Catherine. Your support and custom means the world to us! Please don't hesitate to pop our CS team a message regarding the missing strips and we'll get it sorted. Wishing you a fabulous Christmas 🤍🤍
“I bought the brush as a gift for my husband. He is very satisfied with the quality and performance of the brush. Unfortunately, he would need a brush with harder bristles. Otherwise we are super satisfied.”
Thank you for taking the time to leave us a review Susan. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and see if there is anything we can advise to help with his experience.
“Really really good toothbrush and customer service. The toothbrush has now got to the place all things get to eventually, the battery! it lasted for ages after a charge but now barely a week as with all batteries life expectancy is not forever. Definitely lasts longer than any of the others on the market though.”
“I find the length of time given to brush your teeth is too short. Ten seconds for each side and top of your teeth is not enough. Otherwise it’s a very good toothbrush”
Thank you for your review. I appreciate your feedback about how you find the length of time given to brush your teeth is too short. Rest assured that we continuously look for ways to improve our products and I will pass your feedback on to the team.
“Gentle in the mouth, lovely shape and cleans well, a bit ticklish at first but I have gotten used to this now. So good to have the 30-second timer. Have not used the toothpaste or whitening strips yet.
Nice travel case but shouldn't it have space to store the charger? I don't understand why I would have to carry the charger separately. It just doesn't make sense. Nice packaging but lots of wasted card to put into the recycling bin. Packaging could be more mindful of the planet.”
Thank you for your review and helpful feedback! We appreciate you taking the time to try out our product and provide a detailed review. We apologize for the charger having to be carried separately, and we understand your sentiments about the packaging. We will be sure to pass along your feedback. Thanks again for your review.
“I love my upgraded toothbrush the only thing is it don’t think it stands as solidly as the other, it’s inclined to topple over. Not a big deal but just wanted to mention it.”
Thank you so much for being a loyal customer and for your lovely review! We appreciate your feedback and are glad to hear that you love the upgraded toothbrush. We apologize for the inconvenience that the toothbrush does not stand up as solidly and for toppling over. Thank you again for your feedback!
