“Loving my new toothbrush, love the white looks clean and sleek. The thin head makes it easy to reach the back teeth. Took a while to get use to the sonic but now love it. Only reason for losing a star was delivery could have been a bit quicker.”
Thank you for your review and feedback! We're thrilled to hear that you're loving your new toothbrush and finding it sleek and effective. We appreciate your patience with the delivery process and will strive to improve in that aspect. Your satisfaction is important to us, and we're here to ensure you have the best experience possible.
“Feels clean, small brush head is great as it’s a good combo between Philips and Oral B brush head.
The travel case does feel a bit cheap, but the actually toothbrush does feel its good quality. Had it for two weeks since opening and not had to change yet. I got the rose gold colour and it looks very elegant.”
Thank you for your feedback! We're glad to hear that you're enjoying the clean feeling and the quality of our toothbrush. We appreciate your insights on the travel case and are continuously striving to enhance our products. Please reach out to our customer service if you have any further questions!
“This was the second toothbrush I'd purchased as the button on the first had become almost impossible to operate. I purchased this second one as I like the size of the brush head and the ability to reach all areas. If this second brush fails I wouldn't purchase a third.”
Hi Eileen, thank you for your continued support and custom, it means the world to us! We're so sorry to hear you have had a negative experience, rest assured out Customer Service team are on hand any time and are more than happy to make sure your experience with us is an excellent one!
Thank you Gretta! We truly appreciate your feedback and support.
We are thrilled to hear that you find our products to be of great value for money and environmentally friendly. We understand the importance of both factors, especially when it comes to taking care of a large family like yours. Thank you for your kind words and for choosing Spotlight Oral Care!
“Toothbrush is good . The button is to sensitive it maybe a minor point but when cleaning teeth and light change’s doesn’t help. Time may tell with holding position”
Hi David, thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please feel free to reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and offer some help!
“I am finding the toothbrush a bit weird to be honest. I use it every morning, but have to do two two minute sessions for my teeth to actually feel clean. I also use my old Oral B in the evening as I don't feel secure that the strange vibrations are properly cleaning my teeth. Also the vibrations knock on my other teeth - I find it all very weird.
However I will persevere. I think I need more time!”
Hi Elizabeth, thank you for taking the time to leave us a review. We appreciate your custom and support. We would advise that our Sonic Toothbrush can take a little getting used to, the technology is different from the traditional electric toothbrush most people are used to however the mouth does get used to the sensation after a couple of uses. If you would like to chat to a member of our team for some tips and advice, we're always on hand to help!
Hi Baiant, thank you for taking the time to send us your feedback. We are very sorry to hear you are unhappy with the price of our replacement heads. Our packets of replacement heads have been designed to last 9 months per purchase and our team do their best to have great deals on for our customers as often as possible. I will make sure to pass your feedback on to our team for review as we can always improve and your feedback is truly valued. Please don't hesitate to reach out to us any time, wishing you a lovely day!
“Ordered two packs of the wrong toothbrush heads by accident.. who knew there was two types that look almost identical. Advise checking which toothbrush you have before ordering replacement heads”
Hi Sadbh, thank you for taking the time to leave us your feedback. If there's anything we can do to help the situation, please don't hesitate to reach out! In the meantime, we will pass on your experience to the wider team. Thank you for your support and we hope you are loving your Sonic!
Thank you so much for your kind review Kelly! We are thrilled to hear you are happy with our service and quick delivery. Thank you for your custom and support, we hope you love the products! 😊
Hi Majella, thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat!
Thank you for taking the time to reach out here. We are very sorry to hear you have had a negative experience with our Sonic, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“Very glad with my purchase, tooth brush is very good. Find the pressure sensor and timer very helpful. My only gripe is no moving bristles on the toothbrush, doesn’t seem to deep clean corners or in between teeth well.
Spotlight Toothpaste tastes horrible very chemical and not fresh minty”
Thank you for taking the time to leave us a review Chris. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“Was a gift for my husband for his Christmas
It’s good and he’s happy only thing is the part we’re you put the lead into charge the device the little black like clip, cover broke the first time it was opened which is a bit annoying but it still works so that’s the main thing
As it wasn’t for myself I can’t say anything about the actual brushing off teeth”
Thank you for taking the time to leave us a review. We appreciate your custom and support and we're delighted your husband is liking his Sonic. We are very sorry to hear he has had a negative experience with the charger, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“I bought a sonic toothbrush for my child. The product is beautifully designed and I love it that you can take it on holiday and there is no need to charge it. It has a USB charger but you don't have to use it more than once a month maybe.
Could be improved: no pressure indicator, it would be nice to know if you press too hard.”
Thank you for your review! We are thrilled to hear that you purchased our sonic toothbrush for your child and love the design, portability, and charging capabilities the product offers. We appreciate the constructive feedback that you mentioned about a pressure indicator, as this could certainly be improved. Thank you for your valuable input, as we are always looking for ways to make our product better.
“The toothbrush is fantastic and the kids love it too. Leaves your teeth feeling amazingly clean. Only problem was I didn't realise how pricey the replacement heads were.”
Thank you very much for your review! We are delighted to hear that you are enjoying your toothbrush and that the kids like it too! We're so glad you're noticing the clean feeling this toothbrush leaves behind. We're sorry for any disappointment with the replacement heads, we do want to make sure our customers are aware of the pricing. Thank you again for your feedback!
“Takes a bit of getting used to but I'm now using it every day, after checking reviews. I would recommend this product, and that's not just because I like the Irish.”
Thank you so much for your review, Philip! We appreciate your loyalty and glad to hear that you liked the product after checking reviews! We're so pleased to hear that you are now using it every day and that you would recommend it, especially since you have an affinity for Ireland. Thank you for being a loyal customer!
“I love the whitening powder to put on the toothpaste, it doesn`t really taste of anything, which is great! I had a little problem with the whitening strips. They sat nicely on the teeth in the front, but they were spilling out on the back of my teeth which tasted really bad. Im not sure if its my application or the way its described to out on, but that was my problem. All in all im pretty happy, my teeth got really nice and white!”
Thank you for your 4 star rating, we're glad you love our whitening powder and that you saw great results! We're sorry to hear you had difficulty with our whitening strips. We are continuously looking for ways to improve our products, and we really appreciate your feedback. Thank you for trusting us!
“I love the electric toothbrush. My order was delivered within a reasonable time frame. My only negative view is that the original brush heads had a row of light blue bristles, these faded when it was time to change the brush heads. The replacement brushes are all white, making it hard to know when I should be replacing them. Other than that there were no other issues.”
Thank you for your positive feedback and for highlighting the concern about the brush head color change. We appreciate your input and will consider it for future improvements.
“The product is great, but sending the package so close to Christmas with “Spotlight Oral Care” plastered all over it, kinda ruined the surprise for my partner.”
Thank you so much for your review! We appreciate the feedback, and are sorry to hear that the packaging may have dampened your partner's surprise. We are grateful for your loyalty and hope you are still finding our product great!
