UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.32

1.3 Rating 367 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not a company to be trusted. They take your money and give you goods that are not fit for the purpose . so you return the top which was far to small because there is no size chart and you ask for either money back or a replacement. You are then ignored continually despite many sent e mails. I have been left out of pocket with nothing to show for it and nothing can be done. This company us getting away with theft.”

Helpful Report

Posted 7 years ago

“Do yourself a favour and save yourself a lot of time and money ! DO NOT PURCHASE FROM THIS COMPANY ! You have to have endless patience and the ability to send millions of emails . I don’t as sent the wrong package ordered Southampton shirt in xxl and got a Man City kit for a one year old ! If the can’t get the basics right like packing or answering the phone what it the point !! The “Superior Customer Service “ must of been in hiding when I need it .... any customer service would of been nice ! I don’t believe any of the positive or 5 star feedback based on what I’ve read and experienced !! Wish I had read the reviews before ordering”

Helpful Report

Posted 7 years ago

“Awful service wrong item sent you can’t contact them by phone you have to wait for them to reply to emails . I’ve lost all faith in this company will never purchase again”

Helpful Report

Posted 7 years ago

“After placing my order I didn't receive a confirmation email and this started to worry me & after reading reviews I thought that was it the moneys gone. But to be honest I emailed Uksoccershop and received a reply the next day to confirm my purchase and to say it had being despatched, product delivered royal mail 48hr even though I paid for flat rate delivery and true to the email it has arrived today Friday without any issues at all - (order placed on Wednesday). Great to deal with and fast delivery and my son is very happy with what he has got. Thank you UKsoccershop.”

Helpful Report

Posted 7 years ago

“Absolutely awful company. Quality of product is diabolical. My sons football top took over 20 days to arrive- it missed his birthday! I emailed twice, rang 3 times & sent an online form - no response from anyone- I began to wonder if this company even exist. When the shirt finally arrived the lettering looked shoddy, the shirt itself looked like something you would buy off a street seller in Tenerife!! DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 7 years ago

“Complete waste of time. Take your money even though they don’t have the item you ordered I stock. Happened twice to me. Just don’t bother. Would give it 0 out of 5 stars if it would have let me.”

Helpful Report

Posted 7 years ago

“Unacceptable experience. I made a change request literally 15 minutes after making the order in the same email that was requesting more information to verify my payment. My request was ignored and they still took the payment. Only after I asked again did they acknowledge it and told me it was too late because they had already verified my payment and sent it to printing. That was the point of asking for the change in the same email! The worst part is they tried telling me it was printing before the payment was verified. What company would in their right mind print something without payment? I didn’t receive a status email confirming it was being printed until more than 10 hours after they had responded to my initial email. Clearly, it was their mistake for not reading through my whole email. They refuse to admit their mistake and the worst part is you can only communicate through email. This is some of the worst customer service I have ever experienced and I will never shop here again.”

Helpful Report

Posted 7 years ago

“An awful company.. Impossible to contact by telephone, they don't reply to email and offer no explanation for delays to orders. But be assured they will take your money very quickly. To be avoided.”

Helpful Report

Posted 7 years ago

“This site is fine unless you need to contact them! I ordered a top through them, notified them the same day to cancel the order- no reply or acknowledgement. Item was delivered regardless, I tried to process a return, you guessed it- no reply. I have since contacted them and surprise surprise - no reply! Avoid!”

Helpful Report

Posted 7 years ago

“Ordered something and paid $20 express shipping. After 3 weeks still didn’t receive. Contacted customer support which said it would ship by the end of the week, but never received it. You go to the tracking page, but all it said was processing, no details.”

Helpful Report

Posted 7 years ago

“I placed a large order for overseas delivery (and paid a lot for express delivery). The order arrived late (not in time for my son's birthday - it was his main present). One item was missing - I wasn't informed in advance and had to chase them about it. They said they would cover the additional cost to ship it, but they didn't. I got the bill from DHL (cost more than the value of the missing item they shipped about 4 weeks later) and when I tried to contact them (SEVERAL times), they totally IGNORED every one of my emails. Totally unacceptable. Disgusted with this customer "service". What a joke. I have informed Trading Standards about it.”

Helpful Report

Posted 7 years ago

“I made an order on the 25th of June and received a confirmation email. Yet I never received the order, yet money was taken from by account by UKSoccershop neither have I received a refund. Despite multiple attempts to contact the company I have received no response which is rude and suggests fraudulent activity. I wrote to them physically and tweeted them still no response. I lost £150”

Helpful Report

Posted 7 years ago

“Don't go near them is my advice. Ordered a simple shirt for my grandson in 26-08. I got an email straight away and the money went out of my bank. No sign of the shirt, I've written emails every way I can and no response. I will try to call them next week, but I'm not holding my breath looking at other reviews on here. Should be able to mark them 0 stars...….”

Helpful Report

Posted 7 years ago

“Awful customer service, miss selling goods and borderline corrupt practices. False advertising all round. Steer well clear.”

Helpful Report

Posted 7 years ago

“I ordered two t-shirts on May 30th. I paid for quick delivery. Immediately my ordered was categorized as a retro shirt order that would take weeks to process. I requested an update on my order in July and was told I would receive my order in the 1st week of August. In the 2nd week of August I requested an update. I was told I would receive my order in September. I cancelled my order and received a refund. The items I ordered are Copa t-shirts. They are no longer available on the Copa website. I believe that UKsoccershop were trying to sell me counterfeit goods. My advice is stay away”

Helpful Report

Posted 7 years ago

“Very Bad service Took my $ almost a month ago and now my ordered not even shipped. I emailed them and but they never answer”

Helpful Report

Posted 7 years ago

“Stay away from these , they trading practices have been reported by me to the trading authority and citizens advice, you order products and they are all available, you pay next day delivery, then bang !!! You get a email the day after the delivery date saying stock on pre order 10 day wait ( 5 emails sent by me to get that answer ) I went back on line and guess what all products available, waiting for another fool to be duped. Stay clear of these you will be duped like I was - read the reviews by other duped customers... hoping the trading authority sorts these out . July 26th 2018”

Helpful Report

Posted 7 years ago

“Unprofesional, don’t care for their customers. Would rather loose business than correct their mistakes. Their customer service has gone home to the gutter much like their national team!!!”

Helpful Report

Posted 7 years ago

“A company that advertises products for sale that they don't have and takes your money and says they will refund you 5 days later! SHOCKING! They are still listing the product that they don't have a week later!”

Helpful Report

Posted 7 years ago

“Really wish I'd have read the reviews before I ordered. What a terrible company and service. Ordered two shirts that were in stock and next day delivery + emailed them to make sure they could deliver quickly. They then took two days to ship it, used Royal Mail 3+ days instead of next day and then lied about when they actually shipped it. No one replies to my emails and no phone support, terrible customer service. Much better off shopping at the big name sports shops.”

Helpful Report

Posted 7 years ago

UKSoccershop is rated 1.3 based on 367 reviews