UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 363 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 363 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 2019 ireland rugby shirt from this company and was sent a cheap polo shirt! They do NOT respond to emails and their contact number does NOT accept calls! Ended up opening a dispute case with paypal to get a refund! Question is would i recommend purchasing from this company? Plain and simply the answer is NO. AVOID THIS COMPANY LIKE THE PLAGUE!!!!”

Helpful Report

Posted 6 years ago

“I have not recieved anything, they sent PayPal a tracking number saying delivered. Not sure to who as I havent. I lost £80. Disgusting!!! They failed to provide me with the signature.”

Helpful Report

Posted 6 years ago

“I ordered a top for my hubby way before Christmas then it came no tags or anything just in a bag was way over sized kept sending them messages to get a return organised finally go the form Sent it back cost me £7 to get it signed for but now no contact no refund or smaller size offered what a rip off this company is”

Helpful Report

Posted 6 years ago

“Same as everyone else. Only the shirt arrived before Xmas. No contact and just a message posted against the order to say out of stock with the shorts and socks and these are on backorder. When I go to see see if I can still buy them they are still taking orders for the same products and indicated as in stock.”

Helpful Report

Posted 6 years ago

“UKSoccerShop claim to have a returns policy, if the item is unused and has the tags intact. However, good luck if you actually try to return anything - the modus operandi appears to be to accept the request, ignore it completely and then close the window for returns. I'm no longer convinced the company is entirely legitimate - it certainly isn't accountable for honest return requests.”

Helpful Report

Posted 6 years ago

“DO NOT TRUST! Order arrived with missing items. I did receive a refund for one of the items after chasing for the payment, it was considerably longer than stated on the email. I have neither received the other item or had a refund despite numerous emails.I am now being ignored.”

Helpful Report

Posted 6 years ago

“Do NOT order from this website. Not to be trusted. They take your money and when you try to follow up after a problem wiht your order, you cannot contact them. The phone number on the website is fake and the customer contact form, which claims you will receive a response within 24 hours, goes unanswered. AVOID!!”

Helpful Report

Posted 6 years ago

“Ordered two kits for Christmas, both were personalised with son's name. Both shirts definitely authentic and delivered within timescale.”

Helpful Report

Posted 6 years ago

“I ordered two kits and after a month still haven’t received them. They do not reply to any customer service emails and their phone is always busy. It appears to be a fraudulent website.”

Helpful Report

Posted 6 years ago

“Please do not order from this company it is as bad as the reviews suggest only 20% recommend this company that says it all.”

Helpful Report

Posted 6 years ago

“Ordered 3 shirts said in stock they were for Christmas presents, nothing arrived still processing absolute joke of a company.”

Helpful Report

Posted 6 years ago

“Would not use them ordered a coat for a Christmas Present 3 weeks ago got confirmation email all ok will dispatched soon got an email 3 weeks later not available will refund the money within 5 days!!! What a bloody disgusting service this is!! But if I would like to order from them again within 14 days they will give me free delivery WOULD NOT ORDER FROM THEM”

Helpful Report

Posted 6 years ago

“I order 4 items. 3 were delivered but missing a jersey from. I have tried to contact UKSoccershop on so many occasions and they have not replied, nor does the phone line work, saying the phone line is not accepting calls at this time..I wonder why!! I wanted this as a christmas present and am now out of pocket by £22.49.”

Helpful Report

Posted 6 years ago

“Jacket came was poor quality and far to big returned for a refund still waiting, no answers to my emails, phone number is a dead line”

Helpful Report

Posted 6 years ago

“How is this company still operating ?!?!? Banked £50 from me one month ago and did not deliver item Have ignored all my attempts to communicate So many people write similar reviews”

Helpful Report

Posted 6 years ago

“Still to receive a refund on a garment returned in August 2018. Despite frequent requests and having received no communication from you I have lodged a formal complaint using the EC Online Dispute Resolution platform.”

Helpful Report

Posted 6 years ago

“This is not a company to be trusted. They take your money and give you goods that are not fit for the purpose . so you return the top which was far to small because there is no size chart and you ask for either money back or a replacement. You are then ignored continually despite many sent e mails. I have been left out of pocket with nothing to show for it and nothing can be done. This company us getting away with theft.”

Helpful Report

Posted 6 years ago

“Do yourself a favour and save yourself a lot of time and money ! DO NOT PURCHASE FROM THIS COMPANY ! You have to have endless patience and the ability to send millions of emails . I don’t as sent the wrong package ordered Southampton shirt in xxl and got a Man City kit for a one year old ! If the can’t get the basics right like packing or answering the phone what it the point !! The “Superior Customer Service “ must of been in hiding when I need it .... any customer service would of been nice ! I don’t believe any of the positive or 5 star feedback based on what I’ve read and experienced !! Wish I had read the reviews before ordering”

Helpful Report

Posted 6 years ago

“Awful service wrong item sent you can’t contact them by phone you have to wait for them to reply to emails . I’ve lost all faith in this company will never purchase again”

Helpful Report

Posted 6 years ago

“After placing my order I didn't receive a confirmation email and this started to worry me & after reading reviews I thought that was it the moneys gone. But to be honest I emailed Uksoccershop and received a reply the next day to confirm my purchase and to say it had being despatched, product delivered royal mail 48hr even though I paid for flat rate delivery and true to the email it has arrived today Friday without any issues at all - (order placed on Wednesday). Great to deal with and fast delivery and my son is very happy with what he has got. Thank you UKsoccershop.”

Helpful Report

Posted 6 years ago

UKSoccershop is rated 1.3 based on 363 reviews