UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 362 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away!!! Fraudulent company. Got totally ripped off with one of three items arriving with no explanation, no warning and of course no refund. After I’ve read all the reviews here, I realize we have little chance of getting our money back. These people should be closed down”

Helpful Report

Posted 5 years ago

“You really want me to share my feedback? Your customer service is terrible. Emails that take forever to be responded to and a phone number which doesnt work. I ordered and paid for 2 shirts and only recieved one. Am still awaiting a response as to where the second one is. Despite the fact i wanted to cancel the order and get a refund due to them not arriving in time. They were needed for my friends funeral. Which is now a week ago. This is also despite the fact that i paid 2 lots of £5 delivery for 1-2 day delivery an option which was given to me at check out . This option should not have been available to me at check out if there was no way it would have been delivered within this time frame. !! One order is showing as rejected yet money for 2 shirts and 2 lots of delivery charges still taken from my account without a proper explanation or response as to why you have taken £10 in delivery charges if you were not able to meet the delivery target made available to me at check out . My requests to cancel order return orders have been ignored. Quite frankly your service is diabolical and unless i get my money refunded with immediate effect i shall leave this feedback everywhere . I shall not be recommending you to anyone . You should not be selling online unless you have adequate customer services which you do not and therefore your claim on the website saying "supeirior customer service " is nothing more than pure lies and and could quite possibly go under the trade description act given that the quote goes alongside a phone number which gives nothing but a "currently unavailable " message everytime you try call. I have taken screenshots photos of the dropdown box with the delivery options made available to me and have kept reciepts emails etc and will now be going through paypal to claim my money back from you and am also sending all of this to trading standards. Enjoy your feedback”

Helpful Report

Posted 5 years ago

“Customer service is non existent. Paid for next day deliver and item took almost 2 months to be received for a uk posting. Not been able to get any response from customer service.”

Helpful Report

Posted 5 years ago

“I bought a jersey through a marketplace and had to ship it back to them as it was too big (I paid for the return). Not only did they apparently not receive the products but I had to send many messages and threaten them to finally get a (negative) answer. Appealing customer service overall. I was going to purchase another one in the right size but decided I'd rather just not even buy it anymore.”

Helpful Report

Posted 5 years ago

“it’s the most annoying thing to shop on this website called Uk soccers no communication, order still in Transit, company phone not working, no response to emails Stay away from this website”

Helpful Report

Posted 5 years ago

“I’ve got mixed feelings about UKSS. I ordered a BVB kit in 2014 with them, and it was delivered relatively fast, and the shirt was undoubtedly not a fake. Excellent service. But this time I ordered another BVB kit on Aug 4, and as of Sept 11 it has still not been delivered. This may be a Postal Services issue for sure (item was sent and I received a Tracking No.), but the fact their CS is ignoring my emails worries me a little bit, and all the negative reviews I’ve seen about UKSS are only worrying me even more. Maybe UKSS was a very good provider in the past but they became absolutely worse now.”

Helpful Report

Posted 5 years ago

“Fake fake fake.. Do not use.. Late delivery and no better then would get at a market..”

Helpful Report

Posted 5 years ago

“PLEASE DO NOT USE !!! PLEASE DO NOT USE !!! may look like the best variety and selection online BUT TAKE HEED do not order from these worst Customer service Ever !!!!!!!!! Sent for order ! Arrived=missing 2 training tops informed uk soccer shop there reply was the items have been scanned and sent ? You have received the parcel ? Yes i did missing 2 training tops value £87.98 Set up dispute with pay pal There are siding with shop on this as Delivered ??? No body denying a parcel tracked arrived but it was short of 2 tops ! I have asked for the post lable weight from royal mail as i have the very small bag and 1 item only so another 2 top would never fit in the size They also do not send a delivery note so you can't check I have used this company many times though out the years not always plain sailing with them but this is the last straw ! And i will make sure people can make there own minds up Of who is telling the truth here! I also will be in forming trading standards , And small claims court , Who's word would you take on A poor service and diabolical blatant dishonest approach to trading ! So who do you believe i have proved myself , Shaun Gettings MBE P.s. in future Kitbag i would recomend !”

Helpful Report

Posted 5 years ago

“I ordered a football top for my husbands birthday, but it never arrived! I emailed them, but got no response. I tried to call them, but the phone number doesn't connect. I am now trying to get a refund through PayPal. Never try and order anything from UK Soccer Shop, because they are definitely criminals trying to steal your money.”

Helpful Report

Posted 5 years ago

“Ordered 2 football shorts. One was delivered. No communication regarding the 2nd. Went online and it said the product was out of stock. Requested refund. One month later still not received refund or any communication from vendor. Terrible”

Helpful Report

Posted 5 years ago

“Awful customer service. Ordered a product 3 weeks in advance and was told 3-5 day delivery. It didn't arrive after two weeks so I called and phone line does not connect ever (tried 10 times) Emailed and Biju repied that my product would arrive on time. It didn't and now they have ignored all my emails asking for a refund of postage for the poor service provided. Even after saying I would post bad reviews if I dint get a reply I still have not had a reply. Avoid this shambles if you want something to arrive on time.”

Helpful Report

Posted 5 years ago

“I can only echo the vast majority of negative reviews . Impossible to get any response from the firm and product simply keeps showing “ pre-ordered “ I assume this is a fraudulent company as the telephone number shown for customer service is unobtainable”

Helpful Report

Posted 6 years ago

“I purchased an Adidas jersey for my son last summer. I ordered a Large and UKsoccershop sent me a shirt labeled US Large. This summer I ordered another Adidas jersey in a Large. This time, they sent me a Medium and said that they refused to return it because a US Medium is a UK Large, despite the fact that Adidas sizes their shirts on the US system. They refused to do anything to remedy the situation. I will never buy anything from this shop again!”

Helpful Report

Posted 6 years ago

“My order, #XXXXX is apparently in a Pre-Order status. Why? None of the items ordered stated that they were back ordered in their product description. I paid for the 2nd day delivery because I’m taking my son to two games...soon. How can they guarantee that this won’t happen again in the future if I purchase through them? If other items are ready to ship then ship them & don’t expect me to pay for an additional shipping cost due to the lack of communication on your end regarding product availability...ship them. In other words, don’t sell items you do not have in stock. I’d hate for this to be the 1st product review for the 2019-2020 Barca shirts, but it will be shortly if this issue is not remedied in a timely fashion. Cheers, Matt”

Helpful Report

Posted 6 years ago

“Without doubt, UK Soccer Shop is a fraudulent company. Indeed, any positive reviews you find on Trust Pilot are guaranteed to be fake; created by the same imbeciles profiting from YOUR hard earned money. Look elsewhere on line. There are thousands of people sharing their stories as to how this company ripped them off. Here's my own: I ordered a jersey which UK Soccer Shop's extremely convincing website flagged as "available now." I selected the jersey, put it in the cart, and chose "Next Day Delivery" via DHL. With the promise of a tracking number I logged onto my account that evening and it read "processing." I gave it to the next morning where it read "processing." Yet another day later, having not received my shirt as promised, I checked again: "pre-ordered." Is this really a company you want to be dealing with? Please check elsewhere on the internet for reviews and stories regarding UK Soccer Shops horrific abuse of consumer trust. Do try phoning their customer service number and hear for yourself that they are only their to take your money. Nothing more. Purchase your merchandise straight from the club or authorised provider.”

Helpful Report

Posted 6 years ago

“I ordered a football shirt based on the previous good reviews that I had seen about this company on another review site. Paid for premium delivery, received processing email then heard nothng else. No shirt which was a gift from a group- so now I am £80 out of pocket as I will have to but this again. No customer service, no telephone service connected, no answering of emails. I am informing Trading Standards. Do NOT use this company.”

Helpful Report

Posted 6 years ago

“I canceled the order the same day I placed it, because I bought it for someone and they went and bought the same item in Central London. I tried to call them and emailed them but no one answered or returned my call up to this day. I even emailed simon@uksoccershop.com, but no one responded, so I'm stuck with the item that I paid £80.24 for and it's no good to me. The authorities should revoke there retail license...bastards.”

Helpful Report

Posted 6 years ago

“Ordered a shirt and still waiting for the shirt 2 weeks later. The lack of communication is very poor, wish I never brought it from here Would be better for anyone to order from somewhere else.”

Helpful Report

Posted 6 years ago

“Appalling company,selling items they don't have in stock. They don't answer the phone,reply to emails and give an automated reply via twitter and impossible to cancel order. It's now been 7 weeks since item purchased and still nothing. AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“fraud site. Ordered a jersey was charged right away and a few days later the site told me i never ordered anything.”

Helpful Report

Posted 6 years ago

UKSoccershop is rated 1.3 based on 362 reviews