UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.32

1.3 Rating 367 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a football shirt based on the previous good reviews that I had seen about this company on another review site. Paid for premium delivery, received processing email then heard nothng else. No shirt which was a gift from a group- so now I am £80 out of pocket as I will have to but this again. No customer service, no telephone service connected, no answering of emails. I am informing Trading Standards. Do NOT use this company.”

Helpful Report

Posted 6 years ago

“I canceled the order the same day I placed it, because I bought it for someone and they went and bought the same item in Central London. I tried to call them and emailed them but no one answered or returned my call up to this day. I even emailed simon@uksoccershop.com, but no one responded, so I'm stuck with the item that I paid £80.24 for and it's no good to me. The authorities should revoke there retail license...bastards.”

Helpful Report

Posted 6 years ago

“Ordered a shirt and still waiting for the shirt 2 weeks later. The lack of communication is very poor, wish I never brought it from here Would be better for anyone to order from somewhere else.”

Helpful Report

Posted 6 years ago

“Appalling company,selling items they don't have in stock. They don't answer the phone,reply to emails and give an automated reply via twitter and impossible to cancel order. It's now been 7 weeks since item purchased and still nothing. AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“fraud site. Ordered a jersey was charged right away and a few days later the site told me i never ordered anything.”

Helpful Report

Posted 6 years ago

“Ordered a football shirt with a name printed on the back. They spelt the name wrong, and have since refused to respond to emails to rectify the problem. Appalling service, they should be shut down!”

Helpful Report

Posted 6 years ago

“I was happy with the service I received, the delivery was fast and the item was described. Can't complain.”

Helpful Report

Posted 6 years ago

“for the 3rd time in a row I been charged for an item that they do not available ,Customer care does not answer my email ,twice, a refund is written that processed,still waiting for it 15 days later. Very unhappy in situation I been some sort of regular customer.”

Helpful Report

Posted 6 years ago

“It's a very good shop and fast as well so well done to staff, I'm happy with them.”

Helpful Report

Posted 6 years ago

“AVOID AVOID AVOID AVOID AT ALL COSTS - DODGY COMPANY.”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM THIS DODGY COMPANY Paid nearly £50 for a Kids footy shirt with around £9 for next day delivery, didn’t receive anything for three days, then when I received the parcel I got a old Barcelona shirt (with Henry on the back...hasn’t he retired?) and a tshirt featuring Ronaldo at Real Madrid...really?! He doesn’t even play for them! Sent an email had no reply, sent another and got a reply saying my order was damaged (yeah right) and what I received were mystery gifts. My 9 year old was NOT impressed on his birthday. Emailed and called with no reply. Am now reporting to my credit card company as fraudulent! WANT A FULL REFUND.”

Helpful Report

Posted 6 years ago

“Ordered a shirt which was never delivered and they never replied to any of my messages. Avoid and never order from this fake website.”

Helpful Report

Posted 6 years ago

“Very late delivery Very late delivery, (well over 3 weeks! ). Zero communication. I had to make a PayPal claim, at which point they sent the order, but still gave no reply to my enquires.”

Helpful Report

Posted 6 years ago

“Very late delivery Very late delivery, (well over 3 weeks! ). Zero communication. I had to make a PayPal claim, at which point they sent the order, but still gave no reply to my enquires.”

Helpful Report

Posted 6 years ago

“Liars and con artists. quote 2-3 days for delivery and then send different details on confirmation. 2 weeks later try to deliver a the item that was no longer requires. dont respond to customer emails and dont have a phone number”

Helpful Report

Posted 6 years ago

“Falsely advertised a product and then refused to make good on it. Do not recommend buying from them”

Helpful Report

Posted 6 years ago

“had purchased a sports top on the website and realised the top is not suitable for me and tried to cancel within a few minutes of purchase but customer service number no longer exists.Tried cancelling via their customer service email address but still got no response.I had to take out a paypal dispute and eventually got my money back.Never again.”

Helpful Report

Posted 6 years ago

“Poor service. 4 months since the order was placed; items still not sent - just stating on backorder. UKSoccership still have my money and no communication about the goods being sent (or even when/if they will). Telephone service to discuss with customer services is none existent. Message system is poor and you do not get messages back. Shop with them at your peril. The 75% of 1 star reviews tells its own tale”

Helpful Report

Posted 6 years ago

“Ordered item that was delivered faulty. there was a burn mark on the item. took 4 days for someone to respond to my email. then they told me I had to send the item off for investigation. i needed it for the following week for a birthday and they ignored that. asked them to send a replacement at the same time - they said no. impression i got was they would receive the item and make out it was faulty due to me even though the complaint was made 5 mins after the first item was received. asked about refund policy. ignored and never replied. absolutely shocking service - the website is a lie - there is no number at all. what fraudsters. IGNORE. i wish i had spent more money on a legit site”

Helpful Report

Posted 6 years ago

“It is now 55 days since I ordered and paid for a tracksuit top and bottom which was to be delivered to the United States . The items have not arrived and UK Soccer Shop will not refund the money or replace the lost items. In fact they have spent most of the time tell me that it is my responsibility to locate and expedite the package. I have had to file a PayPal claim in a attempt to resolve the matter”

Helpful Report

Posted 6 years ago

UKSoccershop is rated 1.3 based on 367 reviews