Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 491 Reviews

43 %

of reviewers recommend Ulta Beauty

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2.8

Based on 491 reviews

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Delivery Methods	Courier
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Communication Channels	Live Chat, Telephone

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“LOVE this Clinique counter! Heather is AMAZING. I walked in needed some guidance on makeup since its been so long since Ive done my makeup. She walked me through some products that fit well with my skin & looked flawless. She also showed me how to use them. Her attention to detail, my skins special needs and my her approach with my makeup skill level was so appreciated. She is also incredibly talented & kind. I can't wait to come back to her in the future for my makeup needs.”

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Posted 1 year ago

“I stop ordering from them in October 2024 since I had issues with missing items and only thing they said was the weight was correct whrn it wasn't .I had to call ALOT and go to a store to get it fixed. So, May 2025 I decided to order again so far everything was fine. Then I spent more to get a 4 piece gift and guess what only one part came. And the same BS over weight was their response. I don't know what else to do I spend $70 and got one out 4 piece gift. I should of left them alone. I really thought things got better. They gave great stuff but, the customer service is horrible.”

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Posted 1 year ago

“Customer service is absolutely terrible. Self service never works and they refuse to look into it. It may have a lot of products but nothing is worth being treated less than human.”

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Posted 1 year ago

“So disappointed with Ulta 😔 As a long-time platinum member I remember when Ulta offered value and reliability. A few days ago, I opened their email about a Cute D&G mini perfumes promo: purchase $70 online only for the Dolce perfumes. Click bait. Clicked on it, great, available, in my cart - or so I thought. Choose more than $70 in products and then the gift suddenly became unavailable. I called guest services & they were no help at all. Okay, so I will never trust online orders from them again. Sephora and many other companies are better for many reasons. This is not the first time Ulta has disappointed me. And others too according to the reviews I've briefly just read. There is something they can do -- they just don't care about their customers any more.”

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Posted 1 year ago

“Ulta Beauty is a great place to find everything you need, from hair to skin. The employee Courtney does my waxing she is professional, maticulous, lissons to what I want, helps me with all my needs.”

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Posted 1 year ago

“Absolutely thrilled with my experience with Julissa from Lancome at the Holmdel, New Jersey store. She is incredibly talented and made me feel confident and radiant. She used Lancôme products that felt amazing on my skin and looked even better—flawless, lightweight, and long-lasting. Her attention to detail, ability to match tones perfectly, and calm, professional energy made the whole process a joy. She truly brought out my best features and exceeded every expectation. I highly recommend Julissa to anyone looking to feel stunning and empowered.”

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Posted 1 year ago

“I’ve been a customer and reward member of Ulta Beauty well before Sephora came out (years, in fact), and I’ve never received one reward from Ulta the whole time… Sephora, on the other hand rewards really well and often. I’ll take my business there from now on.”

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Posted 1 year ago

“Changed their return policy to 30 days & wouldn’t even do a store credit. I won’t be going back to ulta. I’ll just shop at target which has a 90 day policy.”

Helpful Report

Posted 1 year ago

“Terrible return policy. You have to either traipse to the store or arrange for your own return. Sephora gives free returns. No contest for me”

Helpful Report

Posted 1 year ago

“WORST CUSTOMER SERVICE EVER! I placed an online order, on their site at 9:03am for same day delivery ($6.95 deliver fee plus $5 tip for DoorDash) Once the order was confirmed I was told Door Dash would deliver between 5-7 pm, which was too late. I called immediately to cancel. I was told to send a text, which I did within 10 minutes of placing the order and was told "Sorry the order is on it's way". I was told it wasn't and I'd like to cancel or change it to same day in-store pick up because I needed it sooner than 8 - 10 hours. I was once again told I couldn't make any changes and I would have to wait for the order to arrive then return it. So I asked for a refund for the same day delivery fee because I was going to need to go to the store to buy it, then go back and return the delivered order once it arrived, which was COMPLETELY INCONVENIENT. I was told no. There is NO WAY the order was on it's way and NO WAY it couldn't be cancelled within 10 minutes of ordering.”

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Posted 1 year ago

“Channel Make up consultant, Toni Smith is the BEST! If you need any makeup or facial tips about any brand, I highly recommend going to the Euless, Texas store and ask for her! She is so professional and extremely knowledgeable in the skin care, or make up area. Toni always takes time and explains the product or shows you how to apply it. She is also very friendly and trustworthy. I have been to many Ulta stores all over the U.S. and she is by far the BEST!”

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Posted 1 year ago

“Horrible customer service in Ulta Beauty, Millington, TN. Much Prayer is needed!!”

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Posted 1 year ago

“I joined this company in September 2024, starting with a $15,000 investment. Over time, I consistently earned profits and was able to upgrade to the $25K package, and eventually the $50K. Everything seemed to be going well—until suddenly, withdrawals became extremely difficult. Despite their website stating that withdrawals would be processed within 3 days, I received no positive response from support, no matter how many times I reached out. It wasn’t until August 2025 that I finally recovered my funds—with the help of a triangulation expert. CHELSY DESMARAIS proved to be the tech experts I desperately needed. If you’ve been scammed or lost funds, I highly recommend reaching out to them via email—they truly know what they’re doing. chelsy__desmarais__54__AT__gmail__.__com or Via WhatsApp:::: +1 (859) 436 4211.”

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Posted 1 year ago

“Had a great experience at Ulta in Arlington! Maddy was very friendly and greeted me when i walked through the door, also made the checkout process very smooth and efficient. Arie helped me choose my fragrance and was super friendly and helpful. 10/10 would recommend this location!”

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Posted 1 year ago

“Hats off to Hannah Alsobrook at Ulta in 1960 in Willowbrook! She handled a very freighting situation with ease and care. She kept the store safe and helped everyone get through such a crazy situation!”

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Posted 1 year ago

“"I experienced poor customer service today. When I inquired about a specific facial product, the floor representative was unable to provide an answer and displayed a disrespectful demeanor, as if my question was trivial. This lack of professionalism was disappointing.”

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Posted 1 year ago

“I struck gold when I found Gabby at the Ulta at the Rim in San Antonio. I have my hair styled once a week and always look forward to my appointment. Gabby is warm,friendly, and knowledgeable about the hair products, and will often makes positive suggestions. The vibe and the energy from the other stylists helps to make my visit fun.”

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Posted 1 year ago

“During my visit to the Ulta Beauty store on Wendover in Greensboro, North Carolina, I had the pleasure of working with Niya. Her exceptional customer service and dedication to ensuring the perfect foundation match were truly remarkable.”

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Posted 1 year ago

“I shopped at the Lawrence ks. Store . I was about to give up shopping at this store as I could never find someone who was helpful or even acted like I was in the store. This time , however a big 5 stars to Aliyanah (spelling may be wrong ). I was looking for a new foundation and concealer for older dry skin. She introduced me to Estée Lauder and took the time to color match. This lady needs a raise and Ulta needs more people like her .”

Helpful Report

Posted 1 year ago

“Worst customer service experience ever. I made an online purchase of 11 items & received a notice that all items shipped together. When the box arrived 2 items were missing. Ulta never let me know the items hadn't been shipped. I contacted Ulta customer service via text message. Got tossed around between agents & finally one said they would ship the items to me. I waited 10 days & still never received the items. I contacted Ulta customer service again, this time via phone, explained the situation to the agent & asked that the items be shipped overnight. She refused. I asked to speak with a supervisor. The agent placed me on hold & then hung up on me. I called back, requesting a supervisor again & again the agent hung up on me. After calling a 3rd time to request a supervisor, being placed on hold, & then hung up on again, I called back for the 4th and final time & told the agent to issue a refund. I also told the agent that i had been a loyal customer for over 10 years but because of this experience I would never purchase another thing from Ulta. She responded with "ok". No apology or acknowledgement. If I could give Ulta zero stars I would.”

Helpful Report

Posted 1 year ago

Ulta Beauty is rated 2.8 based on 491 reviews