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Ultimo Electronics Limited Reviews

3.1 Rating 117 Reviews

55 %

of reviewers recommend Ultimo Electronics Limited

Company Reviews

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Phone:

01508500242

Email:

info@ultimoelectronics.co.uk

Location:

Ultimo Electronics LimitedUnit B Vulcan Road North NorwichNR6 6AQNorfolk,
Ultimo Electronics LimitedUnit B Vulcan Road North NorwichNR6 6AQNorfolk
Norwich
NR6 6AQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is a scratch on the screen”

Posted 2 years ago

“no problems”

Posted 2 years ago

“Thank you so much.”

Posted 2 years ago

“Excellent Service , Item , Delivery”

Posted 2 years ago

“Would have given 5 Stars instead of 4. iPads not use because they are Xmas presents for grand children so 4 for now and definitely 5 once they have been used. Ipads were in excellent condition, I could not tell they were not new. Very competitive price. Delivery was quick and free. Packaging was very good. One year warrantee is an excellent offer on a used item.”

Posted 2 years ago

“Condition was exactly what I ordered and the phone came quickly, definitely recommend”

Posted 2 years ago

“Excellent customer service fast delivery”

Posted 2 years ago

“Not tried yet”

Posted 2 years ago

“initially pleased with our purchase, they do appear to want to charge more often than our old phones, but I might be expecting too much it is early days yet and I may not be using it correctly”

Posted 2 years ago

“Very quick delivery well packed and as description. Actually thinking of getting another before xmas”

Posted 2 years ago

“I pad was in great condition, was a little annoyed that it can’t update past 10.3.3 It says on the spec it can go from 6-15. Very misleading, my daughter wasn’t too happy when we found that out.”

Posted 2 years ago

“Item was different of what they advertised….. avoid”

Posted 2 years ago

“Received 2 devices and both times been amazing! Great condition and functioning fantastic! Will definitely use again in future.”

Posted 2 years ago

“I honestly don’t know where to start. We purchased a refurbished IPhone 6 from this company, after reading such amazing reviews and refund guarantee. The phone arrived broken, it didn’t turn on or doing anything at all. We posted it back for a return, to then be told we sent back A DIFFERENT PHONE!!! I am absolutely disgusted with the customer service, they are rude and very unhelpful. I cannot believe an elderly lady is being taken advantage of here! Do not buy from this company, they will literally scam you, keep the phone after return and then keep your money. Absolutely disgusting”

Posted 2 years ago

“Product arrived on time and as expected and as described”

Posted 2 years ago

“I received my IPad Air 2 in November when I had placed the order. As it was for a Christmas present we didn’t get to use the product until then, however this is when we noticed the battery was faulty and the device wouldn’t charge. The customer service through email was absolutely fantastic and gave me solutions to try and fix the issue at home and when that failed they arranged postage etc for me to return the iPad to be repaired which was really straightforward. My iPad was replaced and returned to me within a few weeks with no issues whatsoever and the new device has been in excellent condition and full Working order as expected. The customer service is fabulous! Particularly Kalina who was very helpful. 10/10 would recommend using this business. Value and customer service are clearly top priority.”

Posted 2 years ago

“DO not use this company ! Bought an iwatch and then cancelled my order in the same day Spoke to a member of their team who said that was ok and they would refund my car Week later no refund . Called them to be told my product iwatch had been posted and delivered. So I have no watch and am out of pocket by £130 ! Reported to trading standards do not use this company !!!!”

Posted 2 years ago

“i wish I had read these reviews before I ordered an ipad from them. It was advertised as in excellent condition and arrived chipped,dead and with no charger cable. It was returned to them the same day and although they keep saying the refund is being processed I am still waiting over a week later to see any evidence of it. Shoddy goods and shoddier service”

Posted 2 years ago

“Paid £99.99 for iPhone, it arrived minus sim card holder, phone not very clean, returned item and was offered a FULL REFUND, still waiting. Email stated money back in 7 working days, obviously not earth days, Martian maybe. No bargain here just hassle and lies.”

Posted 2 years ago

“Avoid this company like the plague! Paid via Wowcher for an iPad. Paid Ultimo Electronics directly for 48 hours delivery. Days go by and no iPad (which was brought for my little girls birthday). I contact Ultimo and speak to a manager called Rowan, who says it’s not even been shipped! He tells me he will cancel my order and start a refund process. He calls me back a few hours later and states he has done this. I then email and WhatsApp to check this, as reading previous reviews on the company, other customers state that Ultimo like to tell them lots of different things. Well, Rowan tells me I will get my refund in 3-5 days. I also asked their representative via WhatsApp. They confirm my refund will be in my bank by Friday 1st October 2021. It’s not there! I ring Rowan who tells me that it will be in my bank account by close of play today at 6:30pm. I ask him to ring me at 6-6:15pm to confirm refund has been put in my account. He agrees. Around an hour later, he emails me to say it’s been shipped, despite telling me days before it hadn’t been shipped and the earlier telephone call that it hadn’t been shipped. I was then left to ring Rowan again, who backtracked on what he said. Whilst on the phone, we went through the email with proof the company’s WhatsApp representative have stated which is I would receive my refund today. Rowan then makes 110 excuses and backtracks again! On Monday I stated in a phonecall to Rowan that the customer complaints online about the company had me worried, to which Rowan stated that it was companies with the same name in different countries! When I brought it up again today and stated lots of customers have had the same issue as I have had, he refused to discuss it. Currently waiting on Rowan manager “Robert Carter” to contact me but I won’t hold my breath. Will add that Rowan told me originally on Monday in a phone call the company has NO CEO! Yet when stated today in a phone call that Companies House state different, he then tells me the CEO’s name is “Josh Hanning”, when in fact it is Joshua Hannan. The other CEO’s and company directors are Connor Flint,Nicola Daniel’s and Lawrence Caley. Mr Hannan and Mr Flint can be contacted at Unit B, Vulcan Road North, Norwich, Norfolk? NR6 6AQ. Ms Daniels can be contacted at 32 Grassmere away, Waterlooville, PO7 8RT. Mr Caley can be contacted at 12 Tubgate Cresent, Norwich, NR4 6UZ. All this information including addresses can be found on the Companies House website.”

Posted 2 years ago

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Ultimo Electronics Limited is rated 3.1 based on 117 reviews