“I ordered 5 items online that were the incorrect size. So, I called the customer service, which underestimates the wait time on the phone. I asked how I could exchange the items, and they notified me that the only way to exchange the items is in a physical store, where they would assist me, and there is no way to see if they have the items in stock or to have the items reversed.
After waiting in line for 20 minutes to exchange the items, I was notified that I had to go find the five items independently. Then I was told that they could only exchange four or the items because one was an online exclusive. However, the manager said that if I called the customer support, they should be able to exchange the online exclusive item.
When I called the customer support, they said that they do not re-ship items, so the only thing I can do is to return the item. So, basically, there is no way to exchange anything that is an online exclusive, which is fine, but it should say that on the website, and the first customer service representative should have said that on the first call. I will be going back tomorrow to return everything and will no be buying from here again.
The reason that I have Uniqlo two stars is that their clothing is pretty good quality for the price point, but it's not worth the hassle, the unknowledgeable customer service representatives, or a business where the services offered do not communicate or work together.”
“Will like to give them no star for services. You should not order online. They will never help you once you click on order ok. They told you the order is on the way and can't make any changes but if you click on shipping information then you found there is no shipment in carrier. Very poor service”
“Uniqlo is a store that literally does not uphold rights of its customers. The employees there will take your phone just like that and refuse to let you make you phone call with your own phone.”
“worst service ever!! PLEASE SAVE YOUR MONEY AND TIME AND DO NOT SHOP AT THIS STORE. I placed an order online. They never delivered it to the correct address. I called and had to wait 45 to get to a representative. The rep was very very very rude. Hung up on me. Called again had to wait 45 more. I said please cancel this order. Take everything back. They said they would put a return request. Now I just have to hope they give me my money back! Yet they said they cant guarantee they will receive it and it would take them 30 days to put my money back after they do !”
“worst customer service! waited 40 mins and no one picked up the phone call! The website is even worst, transaction failed when placing the orders no on e in the store can help”
“I went into the store for the first time and was greeted with assisitance from a young woman named Thalia she helped me pick out a wardrobe for my husband she recommended many heatech material pieces for the weather I was very impressed with her and the prices were affordable as well”
“I had a really horrible experience ordering online with Uniqlo. It's been over a week and my order still hasn't shipped and I am having trouble reaching anyone regarding this. If you want to buy something, buy it in the store. The Uniqlo website is completely unreliable.”
“Great quality products, easy online ordering, good communication throughout, very speedy delivery free for many products - my two orders were both delivered for free within less than 24 hours from online confirmation; very easy and free returns through a local grocery shop.”
“I have purchased several items of clothing from Uniqlo. In each case I have been delighted with the quality, price and fit. It’s my new ‘go to’ online shop for basic wardrobe items. I can really recommend them.”
“Dear Uniqlo, I still haven't receive my recent order i placed on Monday for nxt day delivery. I tracked my ORDER it said delivered to Porch. Firstly I don't have Porch. Lastly this web order has caused me a great deal of stress and inconvenience. Could you issue a refunds .thnks https://t.co/VboNlMLffg”
“Uniqlo, just opened a shop in Oxford, the shop has loads of clothes, well presented along the walls up to the high ceiling, a pleasure for the sight. Lots of different colours, difficult decision to buy just one item in front of all these lovely shades”
