“As soon as Uniqlo opend store in Edmonton, on the 3rd day I went and bought jacket by $ 96.00. But when I start to wear it the feathers from inside the jacket which they might put for insulation comes out and frustrates when you see the feathers wherever i sit. Because of that now i couldn't wear it anymore. I feel like threw my money into garbage”
“I love Uniqlo's products, but their customer service is a true disaster. I returned some items from an order and received confirmation that the package was received in the Uniqlo warehouse. No refund appeared on my account. It took me two (very long) phone calls (and several weeks) to eventually learn that the refund had failed. (No one from Uniqlo informed me of this before I called.) It wasn't until my fourth phone call and my insistence that I speak to a manager that I learned that the refund had failed multiple times as a result of a technical error on Uniqlo's end. Then, in my FIFTH phone call, I learned that this technical error had been logged already a week prior to that fifth phone call, yet nothing had been resolved. All the "supervisor" could do was "reach out" to that department.
Before realizing that the refund for my first order was going to be such a mess, I ordered some replacement items and requested in-store pickup. I was never notified that the items were available in the store, and approximately 10 days after I placed the order I (ironically) received a credit on my account for the new order. After two phone calls to customer service, I was able to discover that the items were never logged in at the store and were sent back to the warehouse.”
“I've been wearing their Heat Tech shirts, turtles, and tights for the last several winter seasons. They're just fabulous - soft, go through the wash perfectly without wrinkling, breathe beautifully. In the winter months, this is my go-to shirt day-in and day-out often with a sweater or down jacket on top. Also excellent as a sleep shirt. And the price is simply ridiculous.”
“delivery later than the email had informed me.
Item left on the door step with bag open paperwork stolen and items looked at.
Complained to Uniqlo but never got a word back, really poor show for a Japanese branded company. Lost faith in ordering items from them online and they have done nothin got reassure me .”
“online size specs are completely bogus and overstated. Ordered chinos and jeans, and both arrived too small. Then, to add insult to injury, they charged me $7.00 to send back my return for the privilege of waiting 14 business days (from the time that they receive the return) to get my money back. Avoid ordering from Uniqlo online. I won't be doing business with them again.”
“I bought a pair of jeans and followed their sizing chart. They ended up being too large. I spent $5 to ship and then $7 to return without any shipping reimbursement. I was very disappointed after spending money, I do not have any jeans. I just want buyers to be aware.”
“Ordered a Roger Federer baseball cap online. No problems with delivery. Wore it for 20: to 30 minutes in the rain and the hat had discoloured.
Uniqlo suggested I’d either washed it incorrectly or is was down to ‘Wear and Tear’. The hat was brand new!!!”
“I bought 4 items but they charged me 5 items (extra $109,90). When I come back to ask them why and their attitude very bad. They didn’t apologise and they look me like a thief. Otherwise, this is their fault not my, I have to come back and waste my time for this situation. I’m very disappointed because of their bad service. The staff who served me are “Trisha and Sophia”. I’m still wondering how can this mistake happened.”
“Online order never received after 16 days!
Very difficult to contact Uniqlo or get any action!
Very, very poor customer care. Advise you avoid this company!”
“Customer service
I bought 4 items but they charged me 5 items (extra $109,90). When I come back to ask them why and their attitude very bad. They didn’t apologise and they look me like a thief. Otherwise, this is their fault not my, I have to come back and waste my time for this situation. I’m very disappointed because of their bad service. The staff who served me are “Trisha and Sophia”. I’m still wondering how can this mistake happened.”
“LOW QUALITY PRODUCTS—“TOO MUCH CHEMICAL SCENT”
Beware! There are Low quality products at UNIQLO !!!
On 5/27/2019 I bought some woman’s AIRism bra top (#2000123618234; #2000123618531; #2000123618753; #2000123618296, Receipt invoice NO. 6328) at the UNIQLO Santa Anita Store (400 South Baldwin Avenue Arcadia, CALIFORNIA 91007). After washing the bra tops in the washing machine with normal tide detergent, I detected a strong chemical odor, and on keeping the clothes in my room, I began feeling dizzy and an uncomfortable headache. OMG!!
How can I wear these bras with this chemical scent on it all the time? On 6/3/2019 I went back to the store to ask for a refund. I was so DISAPPOINTTED that the supervisor, who is named John O, told me that the Strong Chemical Smell was from using the incorrect washing method, which didn’t make any sense. The fact that the garment had contained too much chemicals in it, No matter how you washed the garment, the smell would still exist! And it is a reflection on how poor quality the product was! Again, I pressed him for a refund or another solution for the problem, as I cannot wear those bra tops with that strong chemical scent. He DISAPPOINTTED me again and said that there was NO return, No exchange, and either I take it back or donate it all back to the store.
The review is to try to inform the owner and CEO of UNIQLO that if the clothes had too much chemicals in it, it can cause a big problem for health of the customers---STOP selling or donating these low quality products to people that may harm their health! Also to anyone reading this, do not buy these poor quality clothes if they continue selling it. Beware! Be a smart buyer!!”
“Online order - delayed delivery to store, rectified reluctantly with an online 10% discount voucher which I cannot use on safari. Only discovered this after placing an order online with no option to use the voucher. Customer services team exoauned I should use Google or firefox - too late! have lost interest and will shop elsewhere. CS agent on the phone was patronising and sounded like a head mistress telling me off for using the wrong browser TERRIBLE SERVICE”
“Online order - delayed delivery to store, "rectified reluctantly with an online 10% discount voucher which I cannot use on safari. Only discovered this after placing an order online with no option to use the voucher. Customer services team exoauned I should use Google or firefox - too late! have lost interest and will shop elsewhere. CS agent on the phone was patronising and sounded like a head mistress telling me off for using the wrong browser TERRIBLE SERVICE”
“Online order - delayed delivery to store, rectified reluctantly with an online 10% discount voucher which I cannot use on safari. Only discovered this after placing an order online with no option to use the voucher. Customer services team explained I should use Google or firefox - too late! have lost interest and will shop elsewhere. CS agent on the phone was patronising and sounded like a head mistress telling me off for using the wrong browser TERRIBLE SERVICE”
“I have purchased some items on line with understanding that the next day I can pick them up at the local store. I was wrong, the company ships them via snail mail to the store. I canceled the order. Two month later still did not receive my refund. Will not shop again.”
“I’ve had a really bad experience with my online ordering. I ordered some clothes back In December, after a few weeks of waiting we received an email saying it was delivered. My husband was home all day and we have front door cameras. The next day we gave them a call and told them we haven’t got our package. They told us to wait til Friday and if it wasn’t there call back. After waiting we still had not received anything so we gave them a call. They told us they would look into the matter. After about a week of waiting we got an email saying that after looking into it they see our package was delivered and they would not be resending the order and not give us a refund for the missing order. My husband called back and they said they would refund the order and should be getting a email. I have still yet to see any email and have not seen anything on my bank account.such a lie.Never ever buy qniqlo again.”
“I would like to give no stars, if it were possible. I have never ordered from Uniqlo before, and certainly won’t again. I ordered a bra according to the size recommended on the website. When it arrived it was far too small. Obviously to ascertain this I had to remove it from the packaging and try it on. I then read that under garments removed from the original packaging could not be returned. I contacted customer services and they eventually replied with a very brief note, informing me that I could not return the item. I contacted them again, explaining the situation (as above) and noting that all department stores allow customers to try on undergarments. I have been waiting for a response, which I fear will never arrive. I have therefore spent £15 to try on a garment which doesn’t fit me and which I cannot return. I would urge anyone to be sure about their sizing before they order. I will donate this item to a women’s charity and will never order from this firm again. Non existent customer service.”
