UpgradeLights.com Reviews

Name: UpgradeLights.com
Rating: 4.29

4.3 Rating 362 Reviews

81 %

of reviewers recommend UpgradeLights.com

4.3

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

UpgradeLights.com 5 star review on 2nd April 2025

Anonymous

Anonymous // 01/01/2019

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“First-rate vendor. Easy to maneuver site, fast delivery, great customer service, and commitment to quality.”

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Posted 9 years ago

“Decent price & quality. Rapid delivery.”

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Posted 9 years ago

“Great customer service! Love the lampshades - nice quality and sophisticated design.”

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Posted 9 years ago

“This is a repeat of an earlier order to match the shade with another floor reading lamp. It matches perfectly and looks great. Shade was received undamaged and on time. What more can you expect.”

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Posted 9 years ago

“I ordered one of something that I wanted six of. If I liked the one, I would buy the five more to complete my light set. I was so excited to find this! I couldn't wait to get them. I bought the one and got the shipping number to track purchase. A day or two later, I got a message that my order had been cancelled and my money refunded. Why?!!? I didn't cancel my order!”

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Posted 9 years ago

“Arrived promptly and well packaged”

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Posted 9 years ago

“The shades are nicely made and sold at a great price.”

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Posted 9 years ago

“I am extremely disappointed with my shopping experience with upgrade lights. I placed an order that was supposed to arrive 2 weeks ago and it never showed up. I've emailed customer service multiple times and received one response stating the tracking information shows the package was delivered. My last email has been ignored. If you're looking for a guarantee that your products will arrive and decent customer service, shop elsewhere.”

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Posted 9 years ago

“I am impressed by the great design and quality of the products I ordered!”

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Posted 9 years ago

“The fixtures were back ordered so we had to wait. When they arrive, they are good qualities and look really nice in the kitchen.”

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Posted 9 years ago

“Excellent Southern hospitality!”

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Posted 9 years ago

“The shade arrived promptly and in good condition. It fits really well, and I'm so glad for the selection and specificity of Upgrade Lights inventory and sales. Only reason for 4 stars (not 5) is that the online pictures are low quality-- shade color was not *quite* as expected.”

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Posted 9 years ago

“Product exactly as expected and very pleased”

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Posted 9 years ago

“Prompt and correct items, thank you!”

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Posted 9 years ago

“Just what I needed. Fit perfectly!”

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Posted 9 years ago

“The chandelier shades (4 inch at bottom) fit and look great; shipping was fast and the shades were well packaged; arrived without any damage. My only concern is from the description I thought they were lined with gold material; after delivery I realized the description was the gold colored clip. But this is a small concern; I would definitely purchase from this site in future!”

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Posted 9 years ago

“Terrible you sent me the wrong shades twice”

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Posted 9 years ago

“I'm refurbishing an antique lamp. The parts were just what I needed, they arrived on time and in good condition. When you order a glass globe you never know how its going to arrive. This was very well packed. It's nice to find everything in one place.”

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Posted 9 years ago

“Your service was great however the parts that I ordered did not fit and I returned it for a credit/refund. Not your fault. I'll keep hunting for the right part. Thanks.”

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Posted 9 years ago

“Item not beeswax as advertised. Customer service has not responded to request for return.”

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Posted 9 years ago

UpgradeLights.com is rated 4.3 based on 362 reviews