UpgradeLights.com Reviews

Name: UpgradeLights.com
Rating: 4.29

4.3 Rating 362 Reviews

81 %

of reviewers recommend UpgradeLights.com

4.3

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

UpgradeLights.com 5 star review on 2nd April 2025

Anonymous

Anonymous // 01/01/2019

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“I bought 6 bamboo lampshades and they were too small. Though I had to pay for shipping back UpgradeLights took them back without hesitation. I had my refund in 2 days. I ordered another 6 shades that were a little bigger. The shades came quickly, but 2 were damaged. UpgradeLights replaced the 2 damaged shades, which, I might add, I did not have to send back. Thank you UpgradeLights, this is a rare company in today's business world that is actually ethical and took care of their customer. I'd buy again from them in a heartbeat. Thanks again UpgradeLights. Marilyn, Naples, FL”

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Posted 5 years ago

“Received quickly.”

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Posted 6 years ago

“Works great.”

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Posted 6 years ago

“It was exactly what I needed for my older lamp that couldn't use the harp method of attaching a lampshade.”

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Posted 6 years ago

“Ordered the wrong size, but company made it easy to return. Replaced with correct size and it is lovely. Good quality fabric.”

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Posted 6 years ago

“Shades are nicely made and arrived quickly. These were replacing a set I had received a few days before (needed a different color) The owner was extremely helpful and got the eggshell shades out to me in no time!”

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Posted 6 years ago

“Has a steeper taper than indicated in the picture. This is a good thing to me.”

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Posted 6 years ago

“Excellent service and quality! Thank you!”

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Posted 6 years ago

“Outstanding customer service. I received an order today with a crack in a glass globe. A friendly staff person returned my call promptly and offered to send out a replacement globe right away, no questions asked. Thank you for the great customer service!”

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Posted 6 years ago

“The color was really off for me so I had to return”

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Posted 6 years ago

“I love the lampshade I bought- it’s beautiful for my room! It’s a quality piece, square shape, covered in burlap, which brings a nice, rustic, homey touch. I like to mix up circular shapes and round shapes, to keep things interesting and the eye moving about the room, so I am very excited that it has worked out so well!”

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Posted 6 years ago

“quick delivery, excellent condition, just as described, perfect size that I needed!”

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Posted 6 years ago

“I have been trying to return these for weeks with no response.”

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Posted 6 years ago

“great lights for my closet - will order again”

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Posted 6 years ago

“Item as expected”

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Posted 6 years ago

“We really like the new lamp shade. The construction quality, fabric and color are great. We will order another very soon.”

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Posted 8 years ago

“Aloha, I am still waiting on my lamps. I left a message and no one has returned my call. My order states it was shipping on 4/15 and today is 4/28/17. Thank you, Karen Ho”

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Posted 8 years ago

“I order a pair of linen covered half shades which were shipped instantly and for free. I was so pleased I bought another pair that again arrived two days after ordering; fine quality, good price, instant service...one happy customer.”

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Posted 8 years ago

“I will say I received what I ordered. Unfortunately, it did not solve my problem. The uno adaptor did fit; however, because the bulb base upon which it rests has slightly slanted shoulders. Thus, the lamp shade wabbles or teeters back and forth. I'm considering looking for a large metal washer that would hopefully stabilize the unit.”

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Posted 8 years ago

“It worked great to replace broken glass shades on a pool light”

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Posted 8 years ago

UpgradeLights.com is rated 4.3 based on 362 reviews