Upscale Audio Reviews

Name: Upscale Audio
Address: 2058 Wright Avenue, 2058 Wright Avenue, California
Rating: 4.87

4.9 Rating 18,699 Reviews

98 %

of reviewers recommend Upscale Audio

4.9

Based on 18,699 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

909.931.9686

Location:

2058 Wright Avenue,
2058 Wright Avenue
California
91750

Upscale Audio 5 star review on 15th April 2021

Anonymous

Upscale Audio 5 star review on 26th August 2020

Donald Eichstadt

Upscale Audio 5 star review on 12th July 2020

Richard Lim

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no”

Helpful Report

Posted 1 year ago

“Good”

Helpful Report

Posted 1 year ago

“check was fine.”

Helpful Report

Posted 1 year ago

“none”

Helpful Report

Posted 1 year ago

“ok”

Helpful Report

Posted 1 year ago

“Thanks”

Helpful Report

Posted 1 year ago

“Your shipping prices seem very high.”

Helpful Report

Posted 1 year ago

“My experience would've been good to very good until I got to this modal that wouldn't let me proceed without providing feedback and comments.”

Helpful Report

Posted 1 year ago

“ygyg”

Helpful Report

Posted 1 year ago

“Nonknknkknkn”

Helpful Report

Posted 1 year ago

“your site didn't like paypal for some reason.”

Helpful Report

Posted 1 year ago

“Order took too long to complete through the chat (several days). I was expecting to be asked about my preferences and needs instead of just budget.”

Helpful Report

Posted 1 year ago

Mr. Rios, Thank you so much for taking our phone call last week with our analog manager, Kat. I felt much better after having a chance to speak to you. I reviewed your order, and you are getting a nice setup. I am looking forward to speaking again after you receive this turntable and assisting further as needed.

Posted 1 year ago

“.”

Helpful Report

Posted 1 year ago

“I still wish you would honor the price that was in the ad you emailed to us - it would be the right thing to do, even after the fact.”

Helpful Report

Posted 1 year ago

“System seemed to need refreshing in the middle of the transaction. I hope it did not result in duplicating my order of one Denon phono cartridge.”

Helpful Report

Posted 1 year ago

“Feels wrong to me to be asked to pay for a replacing a new in box DOA unit to 'cut down the wait time' of replacing the faulty item. Was also told to expect RA and pre paid label via email - got the RA but no pre paid label - not sure if it is your intent, but feels like I will have to pay to ship this DOA unit back to you in order to get my money back for the unit. Been a customer for some time, but have never had to go through a return issue before. Does not feel great.”

Helpful Report

Posted 1 year ago

“Still love you guys but miss the days when I could speak to an informed salesperson about the specifics of tubes, equipment, and matching. I certainly understand you can't take responsibility for what's ultimately a subjective experience, but with dozens of online retailers out there knowledge and personal touch is what had set Upscale apart.”

Helpful Report

Posted 1 year ago

Tube-rolling is extremely subjective and dependent on the listener, the system, and the listening room. Over the years, we have been able to make some fantastic recommendations but find that many customers do not experience the sonics they expect. We've learned not to try to understand what people think "sounds better." It is darned if you do and darns if you don't regarding recommendations. I wish you could see the shoe boxes of tubes in my closet I've gone through trying to find just that one I wanted. It was a labor of love and money. We no longer make explicit recommendations on tubes, especially for products we are not dealers for. It would be best to contact the manufacturer for suggestions on tube rolling, ESPECIALLY when it comes to power output tubes. Some brands don't allow it. PrimaLuna, for example, has unparalleled flexibility and an excellent page on tube rolling: https://www.primaluna-usa.com/tube-rolling. If they haven't already, it might be worth asking your manufacturer to do something similar. So that we help where we can, we have a lot of information on every tube product page, often with a video by Kevin, and there are plenty of customer reviews as well. These will give you a good idea of how a tube might sound in your system. Any specific recommendation over the phone or email would essentially be someone repeating information already out there. Remember not only to get the right tubes but to get the BEST QUALITY tubes. Every small-signal tube we sell is graded by ear, and every power tube is burned 72 hours before precision matching. Nobody has that attention to detail. Here are some of Kevin's faves when it comes to tubes: 6922: Gold Lion 12AX7: Gold Lion, Mullard, Mullard reissue 6SN7: Tung-Sol reissue EL34: Mullard Re-issue KT88: Gold Lion KT120: Tung Sol

Posted 1 year ago

“How can I rate when the order has not been completed?”

Helpful Report

Posted 1 year ago

“Your JJ 5AR4 tube was not listed in the Rectifiers section. Not sure if this was on purpose or not.”

Helpful Report

Posted 1 year ago

“c”

Helpful Report

Posted 1 year ago

Upscale Audio is rated 4.9 based on 18,699 reviews