UpTrade Reviews

4.5 Rating 951 Reviews
88 %
of reviewers recommend UpTrade
4.5
Based on 951 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read UpTrade Reviews
Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021
Sydney Zeno
UpTrade 5 star review on 4th November 2021
Sydney Zeno
UpTrade 5 star review on 4th November 2021
Sydney Zeno
UpTrade 5 star review on 5th September 2021
Peter Sherman
UpTrade 5 star review on 29th August 2021
Jerry Katz
UpTrade 5 star review on 4th January 2021
Jim W
UpTrade 1 star review on 15th December 2020
Adam
4
Anonymous
Anonymous  // 01/01/2019
The sounds on the phones are really low and cranky
Helpful Report
Posted 1 year ago
On Nov. 1, 2021, I sent my Google Pixel 4 XL to UpTradeIt.com. They provided me with a FEDEX shipping label and I attached it to the box and shipped it on Nov. 3, 2021. On Nov 8, 2021, it was on the truck for delivery to them. However, UpTradeIt never received the package. I emailed the support team and was told that they would have to file a claim against FEDEX. The claim was submitted and denied by FEDEX. They provided a status update to me and they were going to call and find out why. I waited and waited and waited. I never heard back from the UpTradeIt Support Team since Dec. 6, 2021. I've tried multiple times to email and leave voice messages for someone to get back to me. I understand the package being lost is out of their hands, but I expect to be kept in the loop on things. As of today, Jan.19, 2022, it appears that I may be out the $245 offer and my phone. This has been a horrible experience with this company. Update: The CEO contacted via phone and apologized for the incident and immediately sent me an echeck. He came across as sounding very sincere and provided an explanation of what happened. It sounds like the issue has been resolved.
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Posted 2 years ago
Thank you for the revised review Joe. We missed the mark with your order but I'm glad we got it situated in the end.
Posted 2 years ago
Light scratch on the screen of my replacement phone kind of sucked but great service!
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Posted 2 years ago
Sound is very low their are minor problems , but other than that the phone is okay
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Posted 2 years ago
I only gave 3 stars because I was partly at fault. I got my phone a little over 2 mo ago and immediately put a waterproof case on it. I was having issues with people hearing me and I thought it was due to the case so I just used the speakerphone all the time. Well I’ve recently been using the phone with no case and noticed if I’m not on speakerphone people still can’t hear me or it goes in and out. But other than that I love my phone. My advice though is to thoroughly test all functions of your phone as soon as you receive it.
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Posted 2 years ago
We’ll, we had a bit of a rough time getting the order accepted because the ‘customer’ was our foreign exchange student and somehow you canceled our first order due to confusion about her address here and her US visa picture ID. But, that’s understandable. We were very impressed that you followed through on your promise to give us expedited shipping for our 2d attempt at ordering her phone. Not your fault, but FEDEX actually delivered the phone on the Sunday following the Friday it was scheduled for. However, after setting up the phone we just discovered the camera lens on the back of the phone only works intermittently - mostly it doesn’t work I.e. nothing happens when you press the button looking at a blurred image. However, rarely but occasionally it does function correctly. So, unfortunately now I plan on taking it in for repair, at a local shop, since I’m sure you know, like us, how important the camera feature is to teenagers. Thanks for listening!
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Posted 2 years ago
This would have been five star transaction if it was not for FedEx . My last order ( i paid extra shipping) got stuck in feed warehouse for 5 days . This time around i opted for regular shipping hoping for USPS .. They shipped FEdEx again and again my phone is sitting in FedEx center.
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Posted 2 years ago
Very critical of the phones
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Posted 2 years ago
My phone was supposed to be in excellent condition however my speaker doesn’t work to the full capacity
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Posted 2 years ago
Everything was perfect until we tried turning off the ring (at church) on the red phone and it doesn’t turn off at all. We just found out last week.
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Posted 2 years ago
I bought a device from you guys with the plan of buying more in bulk. The first device was bought to see what u have. Please let me know how to get 7 - 10 iPhone 8 64GB devices under any discount arrangement u might have.
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Posted 2 years ago
I think for what j paid it could have had less scratches on it.
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Posted 2 years ago
The used iPhone 7 was in excellent shape and everything went very smoothly. I would have rated a 10 other than while downloading I got a message that the battery is only working at 71% capacity. Why wasn’t there a new battery installed before I purchased this phone. ? Kathy Paulson
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Posted 2 years ago
Good price but had to replace the battery, it was puffed up
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Posted 3 years ago
Delivery and shipping service was really fast receive the phone in great condition was able to get it powered on and transferred over however there’s issues with the phone speaker I cannot hear when talking to people and people cannot hear me when talking out please help me to get this issue resolved or trade the phone and I tried customer service and no one seems to be able to answer me
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Posted 3 years ago
Very pleased with the overall service of you receiving the phone and evaluating it. I loved the video of unpacking the phone when you received it; however really starting to feel impatient because it is just about 14 days and I still have not received any payment!!!! I feel that it is an issue not having my payment in my hand by now, it should not take 14 days to receive a payment for something that is already in your hands. So we shall see, I hope there will not be any issues!
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Posted 3 years ago
I ordered a Samsung galaxy s10 that was listed as prism black. When I received the phone, it was pink. The stock photo was pink, but it was listed as black, so I thought that maybe it was just a stock photo of the phone, not the one that was being ordered.
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Posted 3 years ago
The phone was in good shape and it came quickly and well packaged. However we had to replace the battery immediately. It was swollen. We are now having issues with it staying charged again and will have to have that fixed as well.
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Posted 3 years ago
Hi Jennifer, Thank you for providing feedback on your experience. We certainly would not leave you with a malfunctioning device, we only wish we had heard from you sooner! Our support team has contacted you via email to further assist you with this matter.
Posted 3 years ago
The phone works great and the experience was great. When purchasing the phone it said the health of battery was 90 percent health and when we got the phone it was 78. Very disappointed with this but other then that pleased.
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Posted 3 years ago
Hi Diana, We certainly would not leave you in a stuck in this situation. Our records show that you enrolled in our UpTrade Protection Plan, so we are more than happy to assist you with getting the battery issue with your device taken care of. Our support team will be reaching out to you shortly! :)
Posted 3 years ago
The first phone I bought was fantastic. The second phone I bought, the phone will not charge.
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Posted 3 years ago
Hi Tammie, We have not received any kind of correspondence from you in regards to your issues. We will be sure to get you taken care of. We have tried calling you but it went directly to voicemail. Apologies for the issues you have encountered but we will make sure to make the situation right.
Posted 3 years ago
UpTrade is rated 4.5 based on 951 reviews