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UpTrade Reviews

4.5 Rating 951 Reviews

88 %

of reviewers recommend UpTrade

Company Reviews

4.5

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@uptradeit.com

Location:

550 S Watters Rd, Suite 276
Allen, TX
75070

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UpTrade 5 star review on 4th November 2021

UpTrade 5 star review on 4th November 2021

UpTrade 5 star review on 4th November 2021

UpTrade 5 star review on 5th September 2021

UpTrade 5 star review on 29th August 2021

UpTrade 5 star review on 4th January 2021

UpTrade 1 star review on 15th December 2020

4

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They said my 8 plus had a scratch on phone not screen, always cased but who is going to waste my time to have them return it. Do not trust, bait and switch as they ended up taking the $52.00 more than the other company I looked at would do. At that point I had no trust and just want the lesser amount and be done with them so I didn't call and argue about it, why would you when they know what they did.”

Posted 4 years ago

Hi Mark, Our apologies once again for the mix up but I can assure you the intention is not to "bait-and-switch" but to be meticulous with our device inspections so that we can continue to offer the highest price possible for our customers. We appreciate your feedback and I am glad we could get this resolved for you. We will use this an example to continue to improve our service.

Posted 4 years ago

“I sent them my phone. When they received it, they dropped the price they would accept to 30% of what they promised me. Complete waste of time.”

Posted 4 years ago

Hello, Our apologies if you felt that you did not receive a fair quotation. We strive to give the best value possible as you can see from our many other positive reviews. We have to be meticulous with the grading of all devices to ensure that we provide the best possible value for everyone that uses our platform. We do appreciate your feedback as we will work hard to help you and our many other customers, better describe device conditions before sending to us. This will help to set better expectations in the future. Again, please accept our apologies for your less than perfect experience.

Posted 4 years ago

“Do not EVER trade with these people. I gave them an iphone 11 with minimal scratches on the front screen. They not only offered me barely half of the offered initial price but now they wont answer the phone or my emails. Dont get scammed by them. Will be talking to a legal team soon.”

Posted 3 years ago

“I sent my phone to Uptrade for sale and was quoted $40. After they received it, they reduced the price to $20. This is a similar complaint by others and appears to be a common business practice. Uptrade sent back the phone after numerous emails and I sent it to SmartphonePLUS. Within a couple of weeks, I received $44. I found SmartphonePLUS on the following marketplace: https://www.sellcell.com/”

Posted 3 years ago

“Do not use this company!! The claim high dollars for used phones but then after you sent them they change it saying the condition does not meet their standards. Total SCAM!! Beware and do not use them!!”

Posted 3 years ago

“I bought an iphone 7 in excellent condition. I was out of town when it arrived so it sat for 3 weeks before I opened it. The packaging was legit, it looked sterilized. But when I opened it there were crumbs all over it which i thought was weird and it had a few more scratches then were listed and expected from an excellent condition rated phone. The phone itself functions properly so no complaints there except after using it for only a couple weeks, the battery doesn't hold a charge anymore. And of course letting it sit for 3 weeks and using for 2 put me past the 30 day return policy so I didn't even try to return. I've never used uptrade before so I don't know if it's them or if this is just what happens when buying used even when spending a little extra to get a phone in better condition. ..................Update................. After writing my review above ^, I received an email from Uptrade informing me that a supervisor would be contacting me shortly to try and remedy my experience. It has been over 3 weeks and I'm still waiting for that supervisor to contact me. What a joke.”

Posted 3 years ago

Hi Kevin, We are disappointed to learn that your device was received in an unsatisfactory condition. At UpTrade, we strive to give our customer's a sense of pride in knowing that buying a used phone does not mean that they will be treated second class. Our customer service team is here to help at every step and stage of the way with any issues or anything unsatisfactory you may find with your device while you are using it. A supervisor will be contacting you shortly to see what we can do to remedy this situation. Thank you,

Posted 3 years ago

“I ordered in time for Christmas. I paid extra for expidiated shipping. It said 1-3 days. They called to tell me that it didn't go out on time because of how busy they are. They said they sent me an email stating that processing can take up to 5 days. Of course 5 days doesn't equal 1-3 days and 5 days of processing wasn't stated when they advertised to me. Now, I won't get my daughter's Christmas present until after Christmas unless I pay an additional $71 for overnight shipping. Of course, they won't pay the difference for their error. No, I have to pay for their mistake if I want it on time. DON'T ORDER FROM THESE PEOPLE IF YOUR ON A DEADLINE!!”

Posted 4 years ago

Hi Deanna, Thank you for providing feedback on your experience. We regret that we did not live up to the expectation that you had from us, and the expectations that we have set for ourselves. Your experience will help us better our processes to improve our customers' experience in the future. Once again, please accept our sincerest apologies and thank you for taking the time to speak to one of our representatives about this. We hope you give us another chance to be perfect in the future.

Posted 4 years ago

“Uptrade is a bait n switch scam! Do not resell your phone to them. Similar to other reviews, uptrade received my phone and proceed to indicate that there were several problems not present prior to sending. This includes a scratch that was shown in the unpacking video AFTER the individual rubbed the screen/phone numerous times with an apparent cloth. Additionally, they noted that the phone was further damaged and not working. Nonetheless, during the unpacking video the individual dropped the phone! They then did not provide documentation or proof of the phone not working, although the video showed it turned on and began working. This is all concerning and why I ensured to video and document the condition of the phone prior to sending. Therefore, it is my feeling that their “analysis” is an attempt to ensure minimal payment, while they also physically demonstrate their own poor practice (dropping phone, rubbing with cloth prior to documenting appearance). Finally, upon contact, I was never followed up with by their support team. Poor, poor, company that should never be utilized if you hope to obtain the most ethical and appropriate services.”

Posted 4 years ago

Hello Miss K, I have reviewed your interaction and I would like to personally apologize for the way your order was processed. Our goal is to pay the highest price possible, as we believe in always providing the best possible value to all of our customers within our platform. Our customer service group is reaching out to you, so please let us know if you have any other questions or concerns. Once again, thank you for your business.

Posted 4 years ago

“Unable to turn off camera sound effect when taking pictures. Was told that this is an international phone and that because it is not a "defect" we are unable to return or exchange without a fee. Would have appreciated this info before purchasing the phone as we would have chosen a different model. Would not buy from UpTrade again due to inability to return or exchange.”

Posted 2 years ago

“I am trying to get an update for a device sent a month ago, no response from customer care and their phone is not in service. I am not sure how they get CNET and other reviews, TO BE AVOIDED”

Posted 3 years ago

“Up Trade did an initial examination of my phone and determined that the charge port was defective. They made me an offer and I declined, requesting that the phone be returned. A service Manager (thanks Ryan) then looked at the phone and port in more detail. Ryan cleaned the port by some removing lint, sent me pictures, and revised the estimate which I accepted. UpTrade and Ryan went above and beyond.”

Posted 3 years ago

“Promising 2nd business day payment on buy back - waiting almost a month and still no payment... bordering with SCAM now”

Posted 3 years ago

“Very frustrating experience - sent in a phone, upon inspection they reduced offer by more than half. Which is fine - I disagreed, so I asked to have the phone returned. Then magically the offer was increased. I hadn’t asked for a better offer, though, I asked for my phone to be returned. It took two more requests and three more emails over four days to get them to confirm it would be returned. Now it has been 10 days since they told me to expect return/tracking information and I haven’t received any information or any responses. Be aware that their business model is at least partly predicated on intentionally lowballing the revised offer and hoping you don’t feel like waiting for your phone to be returned so you agree to the offer. Even if you’re successful getting them to confirm that it will be returned, they will make it as difficult as possible. I would advise others to look elsewhere. It appears that the company has a practice of routinely disputing bad reviews on this site. I’d be happy to post the full thread of all communications with them.”

Posted 3 years ago

“I purchased a used iPhone XS Max for my wife a couple weeks ago. Wow, it was a fantastic experience. The photos on the website are of the actual phone you'll get, not some "stock photo" where the phone you get is a disappointment. And the photos were hi-resolution, no bait-and-switch or strange lighting angles to conceal flaws. This is the best buying experience, no longer is buying a used cellphone like buying from a used car salesman. (no offence to used car salesmen of course ) One more HUGE PLUS is that they send you a video link to the ACTUAL PHONE YOU PURCHASED being turned on and tested, then boxed and sealed in the FedEx shipper along with your name on the label. HUGE piece of mind. This was awesome. The phone I got was EXACTLY as shown in the photos and video. The condition was great, my wife was thrilled! This is the way shopping for a used phone SHOULD BE. Two thumbs up!”

UpTrade 5 star review on 4th January 2021

Posted 3 years ago

“The iPhone X I ordered had a non-working ear speaker (when using as an actual phone). I needed this iPhone badly to replace a previous one so I didn’t bother to try to replace this replacement. But I wouldn’t buy from UpTradeIt again given this poor quality testing.”

Posted 3 years ago

“One of the better experiences I've ever had shopping on line. They are big on giving more than one would expect and I give them my whole hearted recommendation!”

Posted 3 years ago

“First they sent me a phone with massive software issues, a laggy touch screen, and terrible speed. I fixed it myself by restoring the phone using third party software. I made sure to protect against damage with the 90 day warranty. I have been trying to contact them the entire day to ask about their 90 day policy, and have yet to hear a single response. I am extremely disappointed and will make sure to keep others away from this website.”

Posted 3 years ago

“The whole process took far more time than similar services I've used in the past. From start to finish it took 21 days and when I was finally paid it was via an e-check that I had to print and when deposited was subject to a hold because my bank (Wells Fargo) needed to verify its authenticity. The few dollars more that I was paid for my device by using UpTrade v other companies was hardly worth it - never again!”

Posted 3 years ago

Hi Mark, We value your feedback as we try and make our process truly transparent for all of our customers. We do have an option that is paid much quicker that you may have missed. You chose the 14 day option which means the check is not provided until 14 days from the time your device is accepted. This provides a higher payment, but we do realize that time is sometimes more valuable than money. This is why we offer a 24 hour turn around payment after passing inspection. Hopefully you will give us another shot in the future with this alternative payment option. We appreciate you testing our our platform nonetheless. Best Wishes.

Posted 3 years ago

“I placed an order on July 9, 2020. I received a confirmation on July 9, 2020 at 9.34am. On July 9, 2020 at 11.02am my order had been processed. I have heard nothing back since July 9, 2020. I texted them on Tuesday July 14th at 6.06pm and I have not heard anything about my order. I have called, emailed and texted for the last couple days with no response.”

Posted 3 years ago

“Sent phone in on June 11th to sell, on July 6th still have not received payment or any further correspondence past we will notify you once we receive it. It was shipped via fedex from the label that they had provided. If this company truly cares they will reach out to me via a phone call and make things right”

Posted 3 years ago

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UpTrade is rated 4.5 based on 951 reviews