Hi Andrew. Just touching base on this review and verifying that we did indeed replace the phone for you. Just wanted to make sure everything else was working properly for you.
Hi Aiden. We apologize that you had this issue but we were able to successfully swap out this unit for you. For the Japanese phone, it is a full band genuine apple device that was originally launched in Japan and sold to us. It does not have any less features or quality that one sold to the American market.
“These guys/gals are great from start to finish. The packaging video is a great idea, delivery was fast, and when I needed some help they were right there. Would buy from UpTrade again.”
“The selection process and information about the phones were very impressive, easy to read and easy to understand. I was sent a link to watch the boxing of my phone but it didn’t load. However once I received it, it was packaged very nicely and thoughtful items were included. The whole process was very positive. Thank you 🙏🏽”
“I was happy to get a replacement phone for my college kid. I was looking at your “specials”, but I think I paid less before. Too bad, I would have picked up a spare, but I don’t dig false promos.”
“Variety of phones to choose from. I chose one in “Pristine” condition and it was just that!! Liked that they actually sent me a video of them packaging the phone. Arrived quickly and packaged safely. I have recommended UpTradeIt to friends. Great products and service!!”
“I don’t write many reviews but UpTrade, you have won me over and I’m telling everyone about it. My iPhone XR came in decent condition as described with one slight hiccup: my iPhone ear speaker (the one on top of the phone you place near your ears to listen to a call) was barely audible. I had to troubleshoot for a bit and reset some of the settings upon looking it up and realizing it was a common problem but nothing seemed to work after multiple resets and restarts including turning off noise cancellation, hearing aid settings etc. After a couple of days, I read a solution that involves cleaning out the speaker grill with a dry, soft toothbrush to remove any dirt built up from the speaker and voila! Works like new. I wish the team at UpTrade would have cleaned out the speakers (all speakers were dirty) before sending me the phone. I tell you what though - the Mentos I received as an extra treat in the box made up for it. All in all, a fantastic experience!”
