“I love the customer service I received. Everyone was incredibly kind, understanding, and helpful with all of my questions. The products are reasonably priced and fairly described. I would recommend this company to anyone looking for refurbished phones!”
“Great service. I was amazed at how fast they got back to me regarding my question, and also that I was actually able to speak with someone. According to the picture the phone had a little blemish, but when I got the phone I couldn’t even see it. Works perfect, battery lasted better than expected. Thank you!”
“First time buying on UpTrade will definitely be buy all my phones here.
No complaints whatsoever, I was skeptical but not now. Great experience all round kept me up to date the entire time.”
Hi Hope, I just noticed that you never updated this review. Just wanted to make sure to clear up that the device was indeed unlocked and it was just a misunderstanding on how to activate the device for your service. Thank you again for your business!
“Great phone! I have no issues and the set up was extremely easy. There was a customer service issue (I misunderstood) but the team reached out to help me.”
“Very bad and terrible experience with Uptrade. They are highly unprofessional and have the worst customer support team. First they sent me a faulty phone for almost $300. When informed about the same they (someone named Alexis and Esteban) wasted my time for unnecessary back and forth email exchange without bothering to do anything to replace the product. My experience of them is that they are a bunch of crooks out to fleece your hard earned money by selling sub-standard and bad products.”
“I only gave 3 stars because I was partly at fault. I got my phone a little over 2 mo ago and immediately put a waterproof case on it. I was having issues with people hearing me and I thought it was due to the case so I just used the speakerphone all the time. Well I’ve recently been using the phone with no case and noticed if I’m not on speakerphone people still can’t hear me or it goes in and out. But other than that I love my phone. My advice though is to thoroughly test all functions of your phone as soon as you receive it.”
