“Great experience. Competitive prices. Items was as described. Excellent customer service idea to send video of my actual phone displayed and being packaged. Packaging was very secure.”
“Great purchase. Item in mint condition, as described. This is my second purchase from Uptrade, and I'm quite pleased with the quality of the product, speed of delivery and ease of ordering. Thanks!”
“I purchased an iPhone SE in "excellent" condition to give to my daughter. I am pleased with the condition of the phone, but my daughter needs a different phone. I have contacted UpTrade In multiple ways over the past 7 days including email, text, and Web message but have received no response. I attempted to call but they were not answering. I am worried about whether I will ever hear back from them!”
“Service was good the phone worked perfectly except that the sim card a lot didn’t go in all the way and that wasn’t listed in the description other than that what i expected”
“Buying such expensive used items online is always a little scary. UpTrade is honest, accurate and careful. My new iPhone was exactly as it was shown and in a very reasonable time as well.”
“I received my product with missing items, but once I notified the company, they were quick to rectify the situation and all was well! Will definitely recommend them to others!”
“the phone I ordered worked and looked nice but the sim card would not activate when I added my sim card it wouldn't recognize it, had to trade it in for a different phone at Verizon”
Hi Monique,
We wish you would have contacted us to resolve the issue for you. We verified that the device is 100% compatible with Verizon so we are not sure why it would not have worked. We could have swapped it for you instead of you taking the hit on the device.
“Y’all helped us make Christmas great for 3 of our 5 boys (other two out of age range to need phones)! Price was great, shipping fast, text updates about shipping status and all three devices worked with zero problems!”
“Wow! What an awesome experience. Love the website, selection, pricing and customer support and updates along the way. I recommend UpTrade and will be using for all my phone purchases going forward. 👍👊💯”
“No other company provides detailed information on your purchase, like battery health, and they even send you a video of your item getting packed for shipping. Bravo, we’ll done.”
Hi Ethan,
We regret that the phone gave you issues. We wish you had contacted us for us to be able to help you with the issue. We could have swapped out the device if your device was faulty.
