“I only gave 3 stars because I was partly at fault. I got my phone a little over 2 mo ago and immediately put a waterproof case on it. I was having issues with people hearing me and I thought it was due to the case so I just used the speakerphone all the time. Well I’ve recently been using the phone with no case and noticed if I’m not on speakerphone people still can’t hear me or it goes in and out. But other than that I love my phone. My advice though is to thoroughly test all functions of your phone as soon as you receive it.”
“Extremely impressed from start to finish. I especially liked the video they sent during the packaging process, it was a very thoughtful detail that was really neat! The phone arrived fast and was in flawless condition. I will definitely buy from Uptrade again.”
“The phone has glitchy spells… probably the reason why whoever traded it in. Also it was a bummer not to get a phone charger in the box. What’s up with that?”
Hey Robert,
I tried reaching out to you to see what we could do for you but I never received a response. We would have been happy to exchange the product if it was not functioning 100%.
Also, we make sure to clearly show that accessories are not included as most people already have the necessary accessories and it helps to keep the cost of the device down as low as possible.
-Esteban
“The phone I got for my fiancé is not working right. It randomly powers all the way off at least 5 times a day and it won’t turn back on unless it’s plugged in. It has nothing to do with the battery life. It’s a HUGE inconvenience.”
Hi Rebekah,
We are very sorry about this situation. These things do happen from time to time with technology, but we have reached out for you to return this device for a swap or a refund. We haven't heard back from you yet. Please let us know how you would like to proceed.
Thank you,
-Esteban
“I am really enjoying my iPhone! The ordering process was straightforward, the phone description clear, and the phone arrived as described (& sooner than expected!). Great experience overall and great customer service!”
“Great phone. I will buy again from UpTrade, the phone I purchased is high quality, affordable and fast delivery, I am a very satisfied customer and will recommend UpTrade to anyone who looks to purchase a phone.
Thank you so much.”
“I needed to replace my I phone but didn’t want to spend a lot of money
I searched around and decided to try a refurbished one. I found Up Trade and it was a great experience I’ve had my phone several months now with no issues”
“The phone is cosmetically perfect. The problem was App Store was locked and it took 2 weeks to get it unlocked as the phone was not recognized as belonging to me”
“I ordered a phone from eBay, returned it because it wasn’t the phone I ordered. So being old and blonde I ordered the same phone from a different vender and got another phone I didn’t order. I decided to try uptrade and got the phone I wanted. I have a high grade sarcoma and I go into the hospital next week for surgery to try and save my life. Because of COVID I need a phone I can depend on to stay in touch with family to give me the strength to get thru this. If it wasn’t for uptrade I would not have a dependable phone. This company is awesome and does what they say they will do!! I am forever a grateful and a customer for life!!!”
“We are extremely happy to have purchased from Up Trade. They have provided a very nice Apple iPhone SE 2nd gen. Furthermore, the quick delivery was also great.
I will definitely keep UP Trade in mind when I will need another phone.”
