UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

4.7 Rating 15,533 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,533 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 17th September 2025

9993

Anonymous

Anonymous // 01/01/2019

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“Very fast delivery and great communication”

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Posted 1 year ago

“Giving 5 stars, because if i ever got it, it would be sick. Wouldnt know for sure, cause it never showed up with my other parts. But i have a HUNCH it would be cool.”

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Posted 1 year ago

“The part came quickly and was as advertised.”

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Posted 1 year ago

“UroTuning has been a great company I’ve always had quick deliveries with them since I live in the same state. I had one slight problem with an order and I emailed them and they got back to me almost instantly they were very polite and helpful.”

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Posted 2 years ago

“I do not recommend Urotuning. I ordered a coolant hose I really needed to replace, and it arrived damaged. I emailed them about the issue immediately, and it took them 3 days to reply. They asked me to email them a photo of the box, which I did (and as if it matters). It’s now been 4 days since I responded with the requested image, and there has been no response. None. Zip. Zero. I’ve emailed them about 3 more times since too with no response. I also called customer support a few times and sat on hold of over 15 minutes only to have the call disconnected. If, however, you call sales, your call will be answered quickly, but they won’t help with any issues with a damaged item. The representative also wrote, “I will have to reach out to VW as we get these directly from them regarding the damages”. Sorry, but that’s between Urotuning and whomever they purchased the hose from. Urotuning needs to take care of me, the customer, now. In this context, Urotuning is not the customer, I am. They appear to have their customer service backwards, and it shows. Generally, people buy car parts because they need them, as was the case with me. I don’t have weeks for them to sort the issue with their supplier. I bought the part from Urotuning, and Urotuning needs to take responsibility, and they aren’t. Urotuning is acting as if it’s a middleman and has to sort an issue between a buyer and a seller, which is far from the case. Nowhere on their site does it state that they have to resolve the issue first with their supplier before resolving the issue with their customer. Also, they don't have an option in their Returns portal to return a damaged item for a refund. If you don’t mind receiving a damaged part and then waiting who knows how long for Urotuning to work it out with their supplier before making it right with you all while your car needs an urgent repair, and if you don’t mind them not answering your emails and waiting on hold of dozens of minutes only for the call to be disconnected, then I highly recommend Urotuning. Update. I finally got a response. Urotuning refuses to take responsibility for the damaged part. According to their representative named Brandon, "Any returns or refunds will come from them [the manufacturer] as this part was drop shipped by them." I didn't buy this part from the manufacturer, I bought if from Urotuning. To say your customer service is abysmal would be an understatement.”

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Posted 2 years ago

We are sorry that you feel this way. We issued you a full refund and informed you that we are doing so. We DID take responsibility for the damaged part. We did not ask for you to send it back to us either.

Posted 1 year ago

“I must admit I was a diehard fan of APR. However, times are changing and who wants to go out of their way to an authorized dealer to pay $$$ to do something that only takes literally 5 min and be charged an hour of labor. Yes, I know there is a company that offers a cable to flash the car with APR for you from wherever you have access to WiFi but you still have to be on their time. With that said. This cable is a game changer. It’s really great to have the ability to flash whenever you want. It’s very straight forward. It’s literally plug in. Click a button. Then enjoy the power. It also helps that the customer service has been excellent as well.”

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Posted 2 years ago

“Everything perfect, it arrived on time and the quality is visible.”

UroTuning 5 star review on 15th September 2023

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Posted 2 years ago

“Perfectly fits”

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Posted 2 years ago

“Amazing company. would definitely recommend to those who have an audi.”

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Posted 2 years ago

“This website is where I get all my car stuff from. I I love the reward system and quality products.”

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Posted 2 years ago

“During transaction after I ordered my rims I received a email explaining they were back order, without a specific time to be back. I talked to good people and also talked to someone that was very rude and unprofessional.”

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Posted 2 years ago

We apologize for the mixed experience you had during the transaction, including receiving an email about the backorder status without a specific timeframe and encountering unprofessional customer service. Your feedback is valuable, and we take such concerns seriously. We aim to provide clear and courteous communication throughout the ordering process, and we regret any frustration or inconvenience you experienced. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to provide you with a better experience in the future. Thank you for sharing your feedback.

Posted 1 year ago

“Really flimsy and bad description and picture of what it actually is”

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Posted 2 years ago

I'm sorry to hear that you found our product description and picture to be inadequate. We appreciate your feedback and take it seriously. We will work on improving our product descriptions and images to provide clearer and more accurate information to our customers. If you have any specific suggestions or if there's anything else we can do to assist you, please feel free to let us know. Your input is valuable to us, and we aim to enhance your shopping experience. Thank you for bringing this to our attention.

Posted 1 year ago

“Insanely fast shipping, and great service!”

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Posted 2 years ago

“Excellent company. Truly cares about there customers and very knowledgeable”

UroTuning 5 star review on 13th September 2023

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Posted 2 years ago

“The company is alright. The past few things I've ordered took a while to receive because they had to custom make it after ordering. I like the iconel valve set I got from them. Very nice quality.”

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Posted 2 years ago

Thank you for sharing your feedback about the company and your recent purchases. We're glad to hear that you're satisfied with the quality of the Inconel valve set you received. Custom-made products may sometimes require additional time for production, and we appreciate your patience in this regard. If you have any more questions or need assistance with future orders, please feel free to reach out. Your satisfaction is important to us, and we're here to help. Thank you for your feedback and support.

Posted 1 year ago

“Great fast shipping and awesome product!”

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Posted 2 years ago

“UroTuning is basically the only website I shop for for my VR6 build. Anything I’ve needed is right there with perfect descriptions never leaving you questioning anything. I’ve been a customer for a while and will continue to be.”