UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,616 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,616 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

Derek N

Leonardo V

Felipe V

Tyson L

9993

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great time on shipping and went in simply”

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Posted 3 years ago

“Ordered Solo-werks S1 Coilovers for my MK7 Jetta and was happy to have received them in a less than a week with free shipping!”

UroTuning 5 star review on 8th February 2021

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Posted 3 years ago

“I got them and they look super bad.”

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Posted 3 years ago

“I’ll probably never do business with UroTuning again.”

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Posted 1 month ago

We are sorry to hear that. I can see from the emails that we offered support to help assist you with the issue. The taillights appear to have been misaligned from the images sent to us. We are more than happy to help and or return the lights as we sent you the return information.

Posted 3 weeks ago

“Item ordered showed up broken. Sent an email nearly 2 weeks ago and never got a response.”

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Posted 1 month ago

I see that we spoke to you on the phone to get this resolved and have not received a follow-up.

Posted 3 weeks ago

“Nothing special at all…edges were rough not sanded down…the cuts were inconsistent across the whole piece…Worst part is this generic piece is almost $300 and there is no refund. If the quality is not top notch, don’t sell to the public.!”

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Posted 1 month ago

We are very sorry to hear that you are not happy with your purchase. These splitters are designed to be installed as an added look to the vehicle. These are not molded pieces that are formed to the bumper. We have other options for most vehicles if you are interested in something else.

Posted 3 weeks ago

“Product would be very nice it just came mangled got very messed up during shipping”

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Posted 1 month ago

If an item arrives to you damaged it is very important to notify us so we can file a claim for a replacement.

Posted 3 weeks ago

“Didn’t work for me to much vibration”

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Posted 1 month ago

Hello Alonzo! Thank you for your feedback. As with your product review for this same issue, we will be in touch via email with resolutions. Keep an eye out for our contact!

Posted 1 month ago

“Tried to get in contact with customer service 3 times, the only time I got connected I was transferred to sales and left on hold for an half hour before the call the disconnected.”

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Posted 2 months ago

We are sorry to hear that you had a hard time getting through to customer service. I see that you spoke to our support team 3 times. Please email Support at urotuning if you are still having issues.

Posted 3 weeks ago

“Took car to shop to install few hours later they called me to tell me only way to install was shaving the piece because they tried with lube and wiggling it but some of the areas on the part actually didn't match with the engine mount and yes I checked and it said correct fitment for vehicle before I purchased and didn't bother to ask for refund or exchange because they ask for restocking fees so I let them cut it but if the part didn't have to be modified I will say does make car feel better specially if your car has engine mods because feels more solid”

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Posted 2 months ago

We are sorry for any confusion when placing the order for this item. As stated on the site it is noted "This mount will NOT fit 2008.5-up 2.0T TSi and 3.2L VR6 models."

Posted 3 weeks ago

“Bought $5 worth of stuff and for the last two weeks have been deluged by your ridiculous ads. Here's a tip, relax.”

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Posted 3 months ago

“I have been trying to figure out how to return my product and have sent emails and haven’t heard Anything back”

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Posted 3 months ago

“Not a great place to shop or order from. Avoid this business...Beware!! Money you spend through them doesn't mean anything even if your spending thousands of dollars on a new build. No special deals or discounts. Coilovers I purchased were lost in shipment NOT bad weather, that I've been waiting 8 weeks to receive, yet the company Five8 Industries or Urotuning, didn't do anything to correct the situation ASAP. I was expected to wait many more weeks for UPS to do a investigation before I could get product I paid for in full. I'll be doing the rest of my build through a different company that gives a sh*t about my business and wants to earn it. Maybe martiniworks.com will get all my business now.. I hope the loss of business and this review will, find its way into the hands of shoppers before they purchase from Urotuning”

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Posted 3 months ago

Jonathan, We sincerely regret any inconvenience you've experienced. The coilovers were dispatched directly from the manufacturer via UPS, as they were not part of our regular inventory. Unfortunately, UPS encountered severe weather conditions in your area on 1/23, leading to a delay in the delivery attempt. By 1/24, when UPS was ready to successfully deliver the item, we had already taken proactive steps to cancel the order and redirect the package, as per your request. Please be assured that we made every effort to expedite the process and ensure a prompt resolution. Even if an alternative set had been dispatched by the manufacturer, it wouldn't have reached you sooner than the original package. In light of the circumstances, we promptly initiated a refund to facilitate a swift resolution and prevent any further delays. We sincerely wish you the best in your future purchases, whether with us or another company. Should you require any further assistance from Urotuning, please don't hesitate to reach out. Your satisfaction remains our top priority.

Posted 3 months ago

“Noticed the fitment was loose for 3 of the 8 lifters. I measured them against my OEM lifters and the lifters that fit to find out they're almost 1 mil undersized.”

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Posted 3 months ago

“Parts isn't here yet”

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Posted 3 months ago

“Be careful. The pictures are kinda blurry so it’s hard to actually see what you’re buying. I should’ve looked a little hard as I thought I was buying a side skirt. Turns out it’s just some sheets of fiberglass that go under your side skirt. And of course there are no returns so I’m just out that money I spent.”

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Posted 3 months ago

We are sorry that you feel like you wasted your money on this item. It is pictured on the site that these are splitters and not side skirts. We also have an install video that shows you what these are and how to attach them to your vehicle. Unfortunately, these are not able to be returned once you order them as they are cut to order. However, we are more than happy to help if you would like to order something else.

Posted 3 months ago

“Had wrong items sent to me and I had to pay for shipping them back and I’ve been waiting on my refund for about 3 weeks now”

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Posted 4 months ago

We are sorry to hear that the items were incorrect. I see that we have received the items back and issued a refund back to you in full. We did not charge a restocking fee or shipping fee.

Posted 4 months ago

“If you are wanting to buy something go elsewhere! Customer service is bad and are no help at all basically wasted my money and time with a purchase.Sent me two of the same seals and couldn’t help me considering it wasn’t what I ordered they knew it wasn’t wat I ordered but continued to say they couldn’t help me or do anything about it”

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Posted 5 months ago

Davine, I apologize for the issues with the seal that you ordered. Looking into this it appears the image was incorrect for the part number order. However, VW was not able to locate the part that we had a photo of. If you have a part number from the actual part that you need are you able to email that to us? This way we can send it to VW and see if they can track down the correct part needed.

Posted 5 months ago

“Received the wrong part through a dropshipper. Contacted customer service who didn't reply for a 5 business days. called with no answer after a 15 minute hold time. I received a email reply while on hold that requested more info this was day 5. Waited 1 more day with no reply and then sent a follow up email back giving up and requesting a refund, which was promptly processed.”

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Posted 6 months ago

Grant, We deeply apologize for all of the inconvenience this caused you. We understand how frustrating it can be when you do not receive the correct parts in time to finish the job. We apologize that customer service took some time to get back to you in regards to the issue you had. We did issue you a refund in full for this mistake. We can assure you that this is not how we like to do business and should we gain your trust back we would like to make things right for you.

Posted 6 months ago

“I will NEVER buy Konig wheels ever again, and tell everyone I know to do the same - KONIG is a dishonest company! I bought multiple wheels from them to try test fitting knowing I would have to pay shipping fees. I unpackaged the wheel on my sofa. I never took off the plastic sheath that protects the outer wheel. I used gloves, never mounted the tire, and only finger-tightened two lugs. The wheel was always on furniture blanks and never touched the ground; all this to protect the wheel from damage to ensure I get a refund. I sent the wheel back and Konig denied the refund. I saw a picture of a long scratch straight down the center. I assume they used a box cutter to open the package and the knife's edge dragged across the top of the wheel. I know I did not make this scratch. I know because I have pictures and video of the wheel's condition and my packaging of the wheel. In fact, I took photos during the whole installation as well. I even sent photos to UroTuning before the return. UroTunning gave me the refund anyway, so didn't have to go to war, but, as I said, NEVER BUY KONIG!”

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Posted 6 months ago

Daniel, We are sorry to hear that you had a bad experience with Konig. I see that we were able to help you out in this case and get things resolved. In situations like this, it is hard to know where the issue lies as there could have been an issue during transit that caused the scratches.

Posted 6 months ago

UroTuning is rated 4.7 based on 13,616 reviews