UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delayed shipping, and FedEx sent me a bill for the shipping even though urotuning said it was free shipping.”

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Posted 1 week ago

“Had to wait until parts came in witch took a month even tought they said in stock Part was built diffrent in small ways so it didnt fit Customer service it extreemly slow im extreemly upset”

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Posted 1 week ago

“Tried to cancel order and the transaction still went through terrible customer service!!”

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Posted 1 week ago

“I used their drop down menus to find out if this set up would work work my car. The drop down menus said yes. I got the parts and tried installing them and found that they wouldn't work with my car. I used extra parts to attempt to find a way to make them work and the car was running too lean and kept throwing codes. When i looked at the product info without using the drop down menus i could not find my car listed for the model year i own. There were changes between 2008 and 2009 and my guess is that these parts are made for 2009 on. Because the parts were briefly installed i can no longer return them. I'm out $300+(bought air box too) because i trusted their drop down menus to be accurate. Not happy.”

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Posted 1 week ago

“Was not right size for my car I got partial refund when I wanted the right part now I'm stuck with these bolts I can use i have no use for them I wanted to exchange for right bolts but yall would not take them back so I'm very unsatisfied”

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Posted 3 weeks ago

“DO NOT BUY THIS FOR YOUR BMW GO TO EBAY!! EBAY IS BETTER & CHEAPER GO TO EBAY DO NOT BUY THIS!!! IT WON’T FIT!!!”

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Posted 4 weeks ago

“So I ordered my rear reflector for BMW f15 M package, the order was correct on my end but they sent me the non-M rear reflecotr delete instead. I notified customer service, send screen shot of my order, picture of what arrived, and pictures of the box lable, still have not hear the final outcome.”

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Posted 4 weeks ago

“Have not received parts yet!”

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Posted 1 month ago

Hello Amador, Thank you for the feedback regarding your ordering experience. This order was placed using USPS Ground Advantage as the selected shipping method. This method typically takes 2-5 business days within the lower 48 states, but as your order is shipping to Hawaii additional time may be required. It is still in transit and should arrive soon. If it does not, please contact our support team and we will take the next steps to resolve the issue.

Posted 1 month ago

“Purchased a clutch kit almost a month ago to date. Order was damaged in shipping and it’s been weeks and still no update on when I will be receiving my new parts… unacceptable.”

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Posted 2 months ago

“Have only received 1 of 2 items ordered. No response to email regarding problems”

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Posted 2 months ago

“Why is it so difficult to access my gift card from a in-store credit return that was processed days ago it makes no sense !! I just Waisted Over a hour periodically to try to look threw emails and go threw my account to figure this out TOTAL WAIST OF TIME”

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Posted 2 months ago

“Trash coilovers and when I reported it the service was trash they made it hell just to get the refund. They referred me to a whole other company while they had my order number the whole time. Then when i got to the right company they made it hell. Which makes sense for companies to have bad service they didnt want to lose money. Wish things would have went better ordered from another euro company and its been nice they charge more but the return/parts replace policies way easy.”

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Posted 2 months ago

“I never got it”

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Posted 2 months ago

“I don't like my restocking fee, it literally sucked my money from my hands. I would like to return my restocking fee but I know I will need to pay a restocking fee for my restocking fee, and who want to deal with that?”

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Posted 2 months ago

“Only received one of the items I ordered. Contacted them and a reshipment was sent out and still not correct. Here we are 10+ days later, only received part of my order and still waiting for the rest. Customer service has been decent but far from happy with the results I’ve received. Shouldn’t be this hard to get a simple order correct the first time much less the second time.”

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Posted 2 months ago

“First it 4 weeks before they even sent it out. Then it has been almost 3 weeks in delivery. After calling several times, they kept ensuring that the it "was on its way". I would never order from them again.”

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Posted 3 months ago

“The Ultralink does not support EA211 VAG 1.4T engines. Urotuning lists this vehicle as supported for the Ultralink and validated my VIN prior to purchase. After spending a bunch of time trying to get this to work, I contacted APR who advised me that my engine is not supported and the APR cannot be used with my vehicle. I contacted support and was advised I would have to pay a restocking fee and pay for shipping. I have been trying to reach customer service to get this addressed to no avail. It is not my fault the website lists this as a compatible product with my vehicle. It is also not my fault that the sales team validated this product will work with my car with my VIN prior to releasing the shipment. Full refund please.”

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Posted 3 months ago

“never ended up getting my golf r mirror caps or sequential that i ended up spending about $247. i accidentally placed to a address that i previously lived at before. fortunately for me im still in contact with them, yet the package never came through. when i first placed order they said they would send an email with the tracking. got a bunch of junk spam emails while that one never came in. but i got the delivery and rate how my product is. whatever it is shouldn’t have to go through all this when you pay for exactly what you want. granted i did mess up i know the person that lives their because this isn’t the first time we left our old adress saved to a website.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear about the confusion and frustration surrounding your order. From your review, it seems there may be some conflicting details. While you mention not receiving the package, it also sounds like it may have been delivered. If you haven’t received your items, please reach out to our support team so we can assist you in starting a claim with USPS. Regarding the tracking email, it was sent to the email address on file on December 27th. While it’s possible it landed in your spam folder, we understand your frustration and will review our communication processes to ensure clarity. If you’d like, we can update the address on your account to prevent issues like this in the future. Please email us or call our support team with your updated information, and we’d be happy to assist. We’d like to resolve this for you as quickly as possible. If you need anything else, please feel free to reach out to us!

Posted 3 months ago

“Shipping takes to long to arrives”

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Posted 3 months ago

“I have no problem with Urotuning, but the AWE tuning air deflector did not fit my 2023 992.1 Porsche. A single 5 minute install on Youtube became a 3 hr. wrestling event without success. The wing both R and L would not seat into the original car position.”

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Posted 4 months ago

UroTuning is rated 4.7 based on 15,152 reviews