UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

4.7 Rating 15,478 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 27th August 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on two separate occasions, and both times I had to get a refund because the product I ordered was either not in stock, or it got lost in transit. The only good thing is they refunded my money, I will not be using them again.”

Helpful Report

Posted 1 week ago

We’re sorry to hear about your experience, though we do want to provide some clarification. For your first order, the item was listed as shipping directly from the manufacturer. At the time, it was on backorder, which we communicated to you via email. You asked us to cancel the order, and we issued a full refund that same day. On your second order, the item was shipped out promptly, but unfortunately, it was lost in transit after being handed off to the shipping carrier. As soon as we were made aware, we offered either a replacement or a refund. Since you had already sold the vehicle, you requested a refund, which we processed right away. While we regret that things didn’t work out, in both situations we responded quickly and resolved the orders according to your requests. We always strive to provide transparent service, and we appreciate your feedback. If you ever decide to give us another try in the future, we’d be glad to help.

Posted 1 week ago

“Was not impressed didn’t fit my 2018 Audi s5 sportback”

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Posted 1 week ago

“Purchased BM3 tune for stage 2 on my f80 m3. There product is very misleading, if you are running after market intakes, their ots map is not compatible. Even when switched back to stock air boxes the same codes still occur. Customer service is horrendous. I strongly urge anyone considering bm3 for their car to search elsewhere. All their product does is cause you a check engine light and harsh idles. They will claim it’s your coil packs and spark plugs, but that’s not the issue, save your money. There is zero help other than spending an additional $800 on a custom map from one of their preferred tuners, after spending $900 on their product and “maps bundle” - what an absolute joke.”

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Posted 2 weeks ago

“Buyer beware ! While the photo includes the oil, filter and gasket in the picture, the filter is NOT included and is an extra cost item. When I brought this to the company's attention, theyu just blew me off.”

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Posted 2 weeks ago

We’re sorry to hear about your frustration, but we’d like to clear up some details regarding your order. The oil change kit you purchased offers the option to add an oil filter, but it is not automatically included in the base kit. When we reviewed your order, we saw that an oil filter was not selected and was not charged to you. Once you reached out, we were more than happy to help and offered to set up an order for the oil filter of your choice. We always aim to make things right for our customers and would still be happy to assist you if you’d like to move forward with getting the correct filter for your vehicle. If you need anything else, please feel free to reach out to us!

Posted 2 weeks ago

“i never received my sticker :(”

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Posted 2 weeks ago

We’re sorry to hear you haven’t received your sticker yet. Your order was sent via USPS letter mail in an envelope, which unfortunately doesn’t include tracking. It should be arriving soon, likely within this week. If it doesn’t show up, please reach out to us at Support@urotuning.com, and we’ll be happy to send you a replacement right away. If you need anything else, please feel free to reach out to us!

Posted 2 weeks ago

“Splitter came damaged with scratches, blemishes, and nicks. Emailed support about it for a resolve and not a word from anyone on the team. It’s been about a week now”

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Posted 1 month ago

“I need to return the parts!”

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Posted 1 month ago

“My package got sent to the wrong address. I emailed their customer service three times and never got a response”

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Posted 1 month ago

“I di not receive it. Order on 21-06-2025”

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Posted 1 month ago

“honestly i wouldnt know, it still says fedex doesnt even have the package yet after i think 5 weeks? not sure though.”

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Posted 1 month ago

“Well, I'm not terribly happy. 1. The cast aluminum cooling flange sent first was defective. It blew the hose off of it twice and cost me about 80 dollars in coolant and 300 in towing. 2. The sai resistor doesn't fit the sai plug. I don't know what car y'all used as the template, but it was not a b5 or Mk4. 3. There is no base line consistency in the product pictures you post. Somehow simply viewing photos managed to see me buying 2 of the same style of hose but from different brands. Very annoying to see what looks like what I need but it to be not that because of a poor picture angle. Overall if I come back, it'll be because you're the only place who offers whatever I'm in need of at that time. Otherwise, I'll be going to bfi or ECS.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we are truly sorry to hear about the issues you had with the items. That’s never the experience we want our customers to have, and I appreciate you taking the time to share your concerns. Regarding the cast aluminum cooling flange, we apologize that this part gave you trouble. Cast parts can have imperfections due to the manufacturing process of cast parts, and it’s generally recommended to inspect and clean up the mounting surfaces before installation, especially on parts that need to seal properly. In some cases, light filing or sanding may be necessary to ensure a proper fit, particularly if the mating surface is not completely square. That said, I understand how frustrating it is to deal with a failure like this, and we’d be happy to look into this further if you haven’t already reached out to our support team directly. As for the SAI/EVAP resistor, I understand the confusion. This part isn’t intended to plug directly into the SAI pump itself but rather into the vehicle’s harness as part of an SAI/EVAP system delete. It’s a common misunderstanding, and we do offer a full SAI delete kit that includes multiple resistor styles (square and oval), depending on what your specific engine code requires. If you were trying to replace a faulty resistor, we sell these individually for that purpose. Lastly, we appreciate your feedback regarding product images. You're right, consistency in product photos is important. While we do our best to provide accurate representations, we’re actively working on improving photo angles and brand labeling to minimize confusion when similar parts are listed across different manufacturers. Again, we apologize for the trouble you’ve experienced. If there’s anything we can do to help resolve this further or make it right, please feel free to reach out to us directly at Support@urotuning.com. We’d be happy to help!

Posted 1 month ago

“Wrong description of items. No screws for part. Looks like a fraud Terrible service. Customer service is dead. I have tried calling several times to get info about products. Never have I received a return call. Spend more than 1500$ on items. Looks like they intentionally ship the wrong items. Ordered some rotors, received the wrong product but paid for the high quality drilled rotors”

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Posted 2 months ago

“It didn’t fit and I’ve email customer service twice without a reply after waiting 6 weeks to get it.”

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Posted 2 months ago

We’re sorry to hear about the fitment issue and the frustration with the delay. We did respond to your email two weeks ago, but our reply may have landed in your spam or junk folder. If you’re still needing assistance, please don’t hesitate to reach back out to us via email or give us a call at 813-444-7021. We are more than happy to help get this resolved for you. We appreciate your patience and hope to make this right.

Posted 2 months ago

“Defected part.making noise”

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Posted 2 months ago

“Splitter did not fit my vehicle. 2008 BMW X5 4.8i. Inquired about return was advised wasn’t their fault unfortunately. So basically I have a $350 splitter I doubt I can offload”

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Posted 2 months ago

“Het bestelde onderdeel komt niet overheen met het origineel. De boutsterkte is origineel 10.9 en het onderdeel wat binnen kwam was 8.8. Ook de borging onder de boutkop en de grote sluitring zijn niet als origineel. Erg teleurgesteld in dit bedrijf.”

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Posted 2 months ago

“Have bought some trivial items for my 2010 GTI and yet only the stickers I got came damaged, had a hole punched straight through them all.. Cant even use them in my collage under the hood 😅 Also ttied to contact them about the Cam Adjuster Magnetic the website says is compatible but the part is not the same nor connects fullt to my 2.0 tsi.. They have yet to return an email to me to at least return that part.. even for in store credit toward my next unecessary upgrade rather than refund would be a step up from being ignored completely. I mean well but I cant say I am fully satisfied though I wish to be.. 🫠”

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Posted 2 months ago

“Have not reviewed my items”

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Posted 2 months ago

“Only one bushing in the whole kit fit the 02a shifter in my corrado. Waist of money don’t recommend. I found a similar priced kit that has all the right bushings to rebuild a 02a shifter on Amazon.”

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Posted 2 months ago

“Algunos de los productos ordenados, según quedan en el mk4 jetta pero no fue así.”

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Posted 3 months ago

Hello Adolfo! Thank you for the feedback regarding your order. We would be happy to assist you with a return for a refund for these items that did not fit your vehicle. Please contact our support team via email @support@urotuning.com and we will set up the return for you!

Posted 2 months ago

UroTuning is rated 4.7 based on 15,478 reviews