UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,592 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,592 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been two weeks since I placed order and I have not received yet my order. Awful service, it will be my last order from this place.”

Helpful Report

Posted 6 months ago

Hector, We are very sorry that you feel that way. Please understand that we have no control over shipping and how long it takes for an item to get to you. It appears that USPS lost your item and we refunded you in full for this mistake on USPS.

Posted 6 months ago

“Ordered 3 bolts. 2 weeks have passed and going on to 3 weeks. This is ridiculous.”

Helpful Report

Posted 6 months ago

We apologize that the bolts are taking a while to ship. Looking at your order I see you selected Ground Advantage, please note that this is the slowest option and states on the site it can take up to 10 business days to receive the Package.

Posted 6 months ago

“The pressure sensor that was sent is the wrong one”

Helpful Report

Posted 6 months ago

We are very sorry to hear that the fuel sensor was incorrect. I do not see any emails from you illustrating the issues you encountered. We would be more than happy to help get this resolved for you. Please contact us at Support@urotuning.com

Posted 6 months ago

“Shipping was all over the place was sent to different state every other day and took 8 days and would have taken longer if I didn’t drive to the wrong city and pick it up myself and customer service didn’t respond until after I picked up my package so all they had to say was “by the looks of it your package was delivered” well yes and the only reason it wasn’t sent back to a different state again was because I had to spend my gas going to get it so I could finally receive it.”

Helpful Report

Posted 7 months ago

We apologize for the shipping issues you encountered, and we understand your frustration with the delivery process. It's important to note that once a package is in the hands of USPS or another carrier, the shipping process is out of our control. We appreciate your proactive effort in driving to pick up your package, which ultimately ensured its delivery. We're here to assist and provide support to the best of our abilities. If you have any further questions or concerns, please feel free to reach out to our customer service team. Thank you for your understanding, and we apologize for any inconvenience you faced due to the shipping challenges.

Posted 7 months ago

“Crappy service and didn’t get my 200 credits as I ordered as well as changed the listing… They also delayed shipping till I called them… I will not be ordering from them again”

Helpful Report

Posted 7 months ago

We're sorry to hear about your dissatisfaction with our service. We'd like to clarify that the product you ordered does not include credits, as it has not been offered for over a year. Additionally, it is a subscription service, and the item you received matches the exact product advertised on our site. We apologize for any confusion or inconvenience regarding the delayed shipping, and we're committed to improving our service. If there are any specific issues you'd like us to address or if you have any further questions, please don't hesitate to contact our customer support team. Your feedback is valuable to us, and we hope to have the opportunity to serve you better in the future. Thank you for sharing your concerns.

Posted 7 months ago

“the purchase of a couple very small fittings earned me a massive number of emails from Urotuning before the prodoct was even sent, and more emails every since. Ridiculous. Will not do business with you again.”

Helpful Report

Posted 7 months ago

David, Thank you for taking the time to leave a review. We apologize if there were a lot of emails sent to you before or after the order. I am not sure about all of the emails that were sent as a lot of them could be for our promotions, rewards points, etc. However, you can unsubscribe from the emails if you would like as well.

Posted 7 months ago

“It doesn't fit my car, although the website said it fits 3 series BMW. I'm trying to get it replaced with one that will fit my 3 Series. So far it's some back and forth emails and has been over a week since this started. Hopefully the customer service gets a little faster in the future.”

Helpful Report

Posted 7 months ago

We apologize for the inconvenience you've experienced with the part not fitting your BMW 3 Series. We understand your frustration with the back-and-forth emails and the delay in resolving the issue. We want to clarify that part of the delay is due to the necessity of coordinating with our supplier to ensure you receive the correct replacement part that fits your vehicle. We appreciate your patience in this matter and are working diligently to expedite the resolution for you. Our customer service team is committed to improving response times in the future. We will continue to communicate with you throughout the process and ensure you receive the correct part as quickly as possible. Thank you for your understanding, and we apologize for any inconvenience you've faced.

Posted 7 months ago

“I have not received the badge yet and even paid $100 to overnight it.”

Helpful Report

Posted 7 months ago

We apologize for any delay in receiving your badge, and we understand your frustration. We want to clarify that the badge is shipped directly from Unitronic, and while shipping options can expedite the delivery, they may not impact the processing timeframe. We're committed to resolving this issue for you. Please reach out to our customer support team, and we'll work with Unitronic to provide an update on the status of your badge and explore any available options to expedite its delivery. Your satisfaction is important to us, and we appreciate your understanding. Thank you for bringing this matter to our attention.

Posted 7 months ago

“Not ok. Software installed but car keeps throwing misfire codes, however the transmission software is the worst. No change in shifts from factory, rev hanging, not operating smooth. Not ok with software”

Helpful Report

Posted 7 months ago

We're sorry to hear that you're experiencing issues with the software installed on your car. Your feedback is important to us, and we want to ensure your satisfaction. Please contact our customer support team at Support@urotuning.com to report the misfire codes and the issues with the transmission software. We take these concerns seriously and will work to resolve them promptly. Our goal is to provide you with a positive experience, and we appreciate your patience as we address these issues. Thank you for bringing them to our attention.

Posted 7 months ago

“I received the exhaust with no installation instructions. The electrical plugs do not match up to my car. The online description of the product is very vague. I’ve tried to get some support but no answers. At the moment I’m now just waiting on a response on how to return it and get a refund. Feel free to call me 740-404-0140”

Helpful Report

Posted 7 months ago

We apologize for any inconvenience you've experienced with our product. Your feedback is important to us, and we're committed to resolving this issue. Regarding the installation instructions, we understand that some products may not include them, assuming a level of expertise from our customers. However, it's essential to ensure compatibility, and we apologize if the electrical plugs do not match up with your car. We'll work on improving our product descriptions to provide clearer information. We've noted your request for a return and refund. Please reach out to us at Support@urotuning.com Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.

Posted 7 months ago

“I don't get it. These tunes have been on the market for years yet I had to contact Unitronic to enable all the tunes I paid for. I was missing the ECU tune and only the DSG tune was available. As I didn't start my install until the weekend I had to wait for support to respond at the start of the business week. It amazes me that this is just accepted as normal operating procedure.”

Helpful Report

Posted 7 months ago

We appreciate your feedback and apologize for the inconvenience you experienced regarding the ECU tune. We'd like to clarify that our records indicated that the tune was initially provided. It appears there may have been an issue on Unitronic's side, which required a revision update for your account. We understand how frustrating this can be, especially when it happens over a weekend. We're glad to hear that Unitronic was able to resolve the issue. Your feedback is valuable to us, and we'll work to ensure a smoother experience for our customers in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your patience and understanding

Posted 7 months ago

“Wrong ie tahini? 7”

Helpful Report

Posted 7 months ago

I'm not sure I understand your message. If you have a question or need assistance with something related to tahini or any other topic, please provide us with more details at Support@urotuning.com.

Posted 7 months ago

“never got the package”

Helpful Report

Posted 7 months ago

I'm sorry to hear that you never received your package. We understand how frustrating this can be. Please reach out to our customer support team at Support@urotuning.com as soon as possible so that we can investigate the issue and assist you in resolving it. We value your business and want to ensure that you receive your order as quickly and smoothly as possible. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.

Posted 7 months ago

“I do not recommend Urotuning. I ordered a coolant hose I really needed to replace, and it arrived damaged. I emailed them about the issue immediately, and it took them 3 days to reply. They asked me to email them a photo of the box, which I did (and as if it matters). It’s now been 4 days since I responded with the requested image, and there has been no response. None. Zip. Zero. I’ve emailed them about 3 more times since too with no response. I also called customer support a few times and sat on hold of over 15 minutes only to have the call disconnected. If, however, you call sales, your call will be answered quickly, but they won’t help with any issues with a damaged item. The representative also wrote, “I will have to reach out to VW as we get these directly from them regarding the damages”. Sorry, but that’s between Urotuning and whomever they purchased the hose from. Urotuning needs to take care of me, the customer, now. In this context, Urotuning is not the customer, I am. They appear to have their customer service backwards, and it shows. Generally, people buy car parts because they need them, as was the case with me. I don’t have weeks for them to sort the issue with their supplier. I bought the part from Urotuning, and Urotuning needs to take responsibility, and they aren’t. Urotuning is acting as if it’s a middleman and has to sort an issue between a buyer and a seller, which is far from the case. Nowhere on their site does it state that they have to resolve the issue first with their supplier before resolving the issue with their customer. Also, they don't have an option in their Returns portal to return a damaged item for a refund. If you don’t mind receiving a damaged part and then waiting who knows how long for Urotuning to work it out with their supplier before making it right with you all while your car needs an urgent repair, and if you don’t mind them not answering your emails and waiting on hold of dozens of minutes only for the call to be disconnected, then I highly recommend Urotuning. Update. I finally got a response. Urotuning refuses to take responsibility for the damaged part. According to their representative named Brandon, "Any returns or refunds will come from them [the manufacturer] as this part was drop shipped by them." I didn't buy this part from the manufacturer, I bought if from Urotuning. To say your customer service is abysmal would be an understatement.”

Helpful Report

Posted 7 months ago

We are sorry that you feel this way. We issued you a full refund and informed you that we are doing so. We DID take responsibility for the damaged part. We did not ask for you to send it back to us either.

Posted 7 months ago

“Really flimsy and bad description and picture of what it actually is”

Helpful Report

Posted 7 months ago

I'm sorry to hear that you found our product description and picture to be inadequate. We appreciate your feedback and take it seriously. We will work on improving our product descriptions and images to provide clearer and more accurate information to our customers. If you have any specific suggestions or if there's anything else we can do to assist you, please feel free to let us know. Your input is valuable to us, and we aim to enhance your shopping experience. Thank you for bringing this to our attention.

Posted 7 months ago

“This a well design bolt but does NOT fit mk4 VW Jetta 1.8t.”

Helpful Report

Posted 8 months ago

We are very sorry to hear this bolt did not fit. This is an OEM rear caliper bolt from VW for an mk4. Do you have aftermarket calipers on the vehicle?

Posted 7 months ago

“Gasket was not a good fit It collapsed and broke”

Helpful Report

Posted 8 months ago

We apologize for the inconvenience you've experienced with the product's fitment and the issue with the gasket. This is certainly not the experience we aim to provide, and we appreciate your feedback. Product fitment and quality are of utmost importance to us, and we want to make this right for you. To address the issue with the collapsed and broken gasket, please reach out to our customer support team at Support@urotuning.com. They will assist you in finding a suitable solution, which may include a replacement or refund for the defective product. Your satisfaction is our priority, and we want to ensure that you have a positive experience with our products in the future. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

Posted 8 months ago

“My package was delayed by 5 days !! Then I was missing the harsh weather protector for an r intake !! Needless to say I was taken by 69.99 for item I paid for and didn’t receive !! Along shipping fee ! Which did not come when expected!! All to say a total disappointment !! Al round !!”

Helpful Report

Posted 8 months ago

We deeply apologize for the inconvenience and disappointment you've experienced with your recent order. Your feedback is invaluable to us, and we are taking immediate steps to address the missing harsh weather protector for your R intake. We want to assure you that we are actively reaching out to IE to expedite the shipment of the missing part. Additionally, we are committed to ensuring you receive a refund for any amount you paid for items not received as part of your order. Thank you for bringing this matter to our attention, and we appreciate your understanding. We are indeed here to help, and we encourage you to contact us in the future if you encounter any issues like this. Your satisfaction is our priority, and we look forward to resolving this situation to your satisfaction.

Posted 8 months ago

“Parts never arrived.”

Helpful Report

Posted 8 months ago

We apologize for the inconvenience you experienced with your order, and we appreciate your patience during this situation. It appears that the shipping company encountered issues in delivering your parts and subsequently returned the shipment to us. As a result, we processed a refund for your order. We understand that this must have been frustrating, and we're truly sorry that you were not able to receive the parts you ordered as expected. Your satisfaction is important to us, and we are continuously working to improve our shipping and delivery processes to avoid such situations in the future. If you have any further questions or concerns or if there's anything else we can assist you with, please do not hesitate to contact our customer support team at Support@urotuning.com. Once again, we apologize for any inconvenience this has caused, and we appreciate your understanding as we strive to provide you with a better shopping experience in the future.

Posted 8 months ago

“It doesn't go with Audi A3 Gen 3 B motors as I was told it was capable. Now i have a down pipe on my car that I spent alot of money on. With a continuous CEL light that I have to clear. Second time I've ordered something for my car that I was told that it would fit and did not. You all need to do full research on your products you list and inform the sales people as well. 1st time was for an IE intake system that I had to send back and argue to get my full refund.”

Helpful Report

Posted 8 months ago

We sincerely apologize for the inconvenience you've experienced with the compatibility of our products with your Audi A3 Gen 3 B motor. We understand your frustration and the challenges you've faced in receiving products that were not suitable for your vehicle. We take your feedback seriously, and we want to clarify that we are continually working to improve our product listings and ensure accurate compatibility information. It's crucial for us to provide accurate guidance to our customers, and we are committed to doing better in this regard. Regarding your previous experience with the IE intake system, we want to clarify that our aim is always to provide a hassle-free and straightforward refund process for our customers. We apologize if there was any misunderstanding or inconvenience during that process. Thank you for bringing these matters to our attention, and we look forward to improving our products and services.

Posted 8 months ago

UroTuning is rated 4.7 based on 13,592 reviews