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UroTuning Reviews

4.7 Rating 15,329 Reviews
91 %
of reviewers recommend UroTuning
4.7
Based on 15,329 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour
Read UroTuning Reviews
Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

Like the company product wasn’t good
Helpful Report
Posted 9 months ago
Garbitch the sensor made my car run worse I ended up just cleaning my old one and it works way better. Very disappointed. I'm not even going to mess around with your half wit customer service and try to send it back I'll just take the loss. I now know where not to spend my money thank you.
Helpful Report
Posted 9 months ago
If you have taken the UNAUTHORIZED LIBERTY of charging my credit card account for the bulbs that WERE TO B INCLUDED...confirmed by the text messages with Geoff....in my purchase of the scratch and dent item...Justin WILL B hearing from my Attorney IMMEDIATELY when credit card statement arrives!!!! Stop sending me emails If i were Justin, you 2 jabroni's...and you know who you are, would b pink slipped & paychecked!!! You SUCK!!!
Helpful Report
Posted 9 months ago
I was sent the silicone hoses without the couplers or clamps. These are useless to me. I emailed Jahvis Sawney to get my issue fixed. He asked me to send a picture of what I was sent and I did. Then it took him nearly a week to respond. It has been over a week now as I write this review. A few days ago I asked him to send me instructions for how to return the items since it had been a week at that time and there still had been no resolution, which tells me my issue is not a priority to UroTuning. They got my money so why bother rushing to fix the issue? Now, I haven't received any response on how to make the return. Very disappointed in their customer service and will not likely patronize their business ever again. Absolutely abysmal treatment!
Helpful Report
Posted 9 months ago
Very bad service plus I got the right part just too short so I didn’t even fit. Wouldn’t buy from there.
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Posted 9 months ago
The fit is terrible I sent an email with pictures The hood won’t close
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Posted 10 months ago
Hello Quetzalcoatl, Thank you for the feedback on this product. This item is only listed to fit the B9/B9.5 A4 and B9/B9.5 S4. We have this product listed with the vehicle fitment information on the product page. Our customer service team is in contact with you via email to offer potential resolutions. Please keep an eye out for their follow-up emails.
Posted 10 months ago
The part does not fit I am waiting for a return label and correct part. I was supposed to get an email about this 3 days ago but did not. I am very UNHAPPY!!!
Helpful Report
Posted 10 months ago
I ordered a set of KW V1 coilovers for over $1,600 with an estimated delivery date of 8/16. Instead of having my order delivered, I recieved a call from the courrier on 8/19 that what had been shipped to me was nothing but an empty box and could not be delivered to me. Looking over the shipping information, it listed the item weight as 3lbs...where a set of coilovers would normally weight around 30lbs. I contacted customer support and was told they needed to contact the supplier. I recieved an independent response via email stating that they could not do anything until the package (that was deemed undeliverable by the courrier) was delivered. They would not send out another set of coilovers or refund my money. It has now been a week since I have last heard from anyone at Urotuning, almost two weeks past when the package should've been delivered, and I am out $1,600 and never recieved the items purchased. I have been left no choice but to contact my bank to dispute the transaction and wait to get back the money that never should've been spent on the empty box that was sent to me in the first place.
Helpful Report
Posted 10 months ago
Hello Bryan, Thank you for the feedback regarding your recent experience. We are actively working with KW to have a replacement order made and sent your way. There is a FedEx claim in process currently. We have communicated this with you via email as we have received updates from KW. Once the claim is completed the replacement set will be sent your way. If you no longer want the replacement kit, please contact our support team so we can have the replacement canceled and a refund processed instead.
Posted 10 months ago
Horrible shipping, lack of communication, and unrealistic expectations as far as a delivery date. Not buying from here again.
Helpful Report
Posted 10 months ago
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our shipping process. We noticed that your order was placed over the weekend, and as our team is closed during that time, we processed it promptly on the following business day. Once the order was submitted to the manufacturer, their processing timeframe, which is unfortunately out of our control, came into play. We strive to be transparent about these timelines, and we apologize if this wasn’t clear. Your satisfaction is important to us, and we hope you’ll give us another chance in the future. Please feel free to reach out if you’d like to discuss this further. Thank you for your understanding.
Posted 10 months ago
Sent me the wrong part that was used pretty bad repackaged and sent off. Absolutely Ridiculous it broke in the installation and it’s not worth my time or money to send back f**k this company
Helpful Report
Posted 10 months ago
Jude, We are very sorry to hear that the item received shows signs of install. I see we asked you for photos of the damages a week ago and did not hear back from you. We would be more than happy to have the manufacturer that shipped the item to you make this right. However, we do need you to send photos that illustrate the issues you are having.
Posted 10 months ago
I Order to dump spring for my car and never received them this company is trash every time I order something it’s either I’m missing parts or the never ship it out
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Posted 10 months ago
Oil cap work for my vehicle s63 Do not waste your money & time it ail not fit
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Posted 10 months ago
The placement where the plastic grommet slides over was to high for the return to center and it broke off shortly after install
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Posted 10 months ago
I’m not happy at all with the purchase I made because the bolts do not fit my car and when I contacted Customer Support to return them at first the guy tried to argue that they were the right ones for my car. Ultimately, I was told that I would have to pay a 20% restocking fee because I test fit 1 of the 20 bolts.
Helpful Report
Posted 11 months ago
Had to pay a return fee, there is no way I would buy from this company again. Do yourself a favor and shop at ECS Tuning
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Posted 11 months ago
I had to email my contact at urotuning several times before I could get an update. Actually contacted AWE itself just to get an update on my products possible shipping time.
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Posted 11 months ago
Wouldn’t recommend them I put it on my f80 everything the right way got a check engine light and know my oem is throwing codes and have to pay more for new stuff it’s already cost me 1k
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Posted 11 months ago
Would love to write a review if I ever receive the part. I never receive this and about to call my credit card for fraud investigation.
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Posted 11 months ago
Bought the p3 gauge for my gf it stopped working in 3 weeks of installing and tried to contacting urotuning with no reply
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Posted 11 months ago
My clutch got destroyed in shipping and I paid for the insurance but they have ZERO communication skills. It's been over a week and no response! All I got was an automated email resonse. Didn't have problems before but forget ever giving this company credit. I do not recommend. Such a waste of money.
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Posted 11 months ago
UroTuning is rated 4.7 based on 15,329 reviews