UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,586 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,586 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

UroTuning 5 star review on 30th April 2024

Jayden J

Bobbie B

JOHN L

UroTuning 5 star review on 29th April 2024

Christopher M

Manny O

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 12/5 and still haven't got it and now usps can't find tracking so sorry to place the one star. Other items I've ordered such as tune and springs are coming in fast and tune has been awesome tho”

Helpful Report

Posted 4 months ago

Amanda, We are sorry to hear that the item has not made it to you yet. It looks like USPS is having some issues that are out of our control. It looks like the item is out for delivery today at your location. If you do not receive this item today, please reach out as we would be more than happy to send a replacement.

Posted 4 months ago

“Had wrong items sent to me and I had to pay for shipping them back and I’ve been waiting on my refund for about 3 weeks now”

Helpful Report

Posted 4 months ago

We are sorry to hear that the items were incorrect. I see that we have received the items back and issued a refund back to you in full. We did not charge a restocking fee or shipping fee.

Posted 4 months ago

“Missing piece or something, came off after test run”

Helpful Report

Posted 4 months ago

We are very sorry to hear that there was an issue with your item. Are you able to email more details to Support@urotuning.com so we can get this resolved for you? If a part fell off while test driving that would not be a missing part. However, we can still help you and get that part for you.

Posted 4 months ago

“One of the resistors did not work.”

Helpful Report

Posted 4 months ago

Jared, We are sorry to hear that one of them was not working. Please email Support@urotuning.com as we would be more than happy to get a replacement to you!

Posted 4 months ago

“Its been over 12 days and i still haven't received my package, wrote an inquiry 4 days ago and no answer back from your team. Might be my first and last time using your services”

Helpful Report

Posted 4 months ago

We are very sorry to hear that the package is having issues. Please understand that this is out of our control as the package is in the hands of USPS. I see that Brandon is working with you to send replacements out for you.

Posted 4 months ago

“Urotuning delivered on time”

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Posted 5 months ago

We are sorry to see that the lugs broke. Have you reached out to support to get this resolved with the manufacturer? Our support team will be more than happy to get this over to MMR and have replacements sent.

Posted 4 months ago

“Total disaster with ordering I order primary timing chain and tensioner and you send me oil chain and rail for it I return all that to you and tou wanted ti charge me for it pealties When i call you it was very unprofesional and you treat me very poor I have called my cc and dispute charges after i send it back to you I will never deal with you in the future”

Helpful Report

Posted 5 months ago

Amir, I am very sorry to hear that your experience was not a good one. We are more than happy to help you get the correct parts needed for your vehicle if you can provide us with the year make and model. If you can submit the return on our site you can disregard the restocking fee as this is something that we will waive due to the item not being what you needed.

Posted 5 months ago

“If you are wanting to buy something go elsewhere! Customer service is bad and are no help at all basically wasted my money and time with a purchase.Sent me two of the same seals and couldn’t help me considering it wasn’t what I ordered they knew it wasn’t wat I ordered but continued to say they couldn’t help me or do anything about it”

Helpful Report

Posted 5 months ago

Davine, I apologize for the issues with the seal that you ordered. Looking into this it appears the image was incorrect for the part number order. However, VW was not able to locate the part that we had a photo of. If you have a part number from the actual part that you need are you able to email that to us? This way we can send it to VW and see if they can track down the correct part needed.

Posted 5 months ago

“Didn’t fit”

Helpful Report

Posted 5 months ago

We are sorry to hear that this part did not fit your vehicle. We would be more than happy to help locate the correct parts for you. Please reach out to Support@urotuning.com.

Posted 5 months ago

“Package said it delivered Oct 31st but when I looked in mail box nothing now it shows Nov 10th today that it’s in white plains”

Helpful Report

Posted 5 months ago

We are sorry to hear that it did not arrive to you. We would be more than happy to help and get another one sent out. Please reach out to Support@urotuning.com.

Posted 5 months ago

“The ignition coils I got did not fit in my beetle even when it said it would on your website. I sent an email asking to solve this issue but after almost a week I have not heard yet from you guys. I guess I am going to call you guys in upset mode since I need that fix.”

Helpful Report

Posted 6 months ago

Erik, We are sorry to hear these did not fit. I see that we emailed you back the next day and have not heard back from you. If you can check your spam folder that might be the issue. We apologize that these did not fit. Are you able to provide us with photos of the issue?

Posted 6 months ago

“Received the wrong part through a dropshipper. Contacted customer service who didn't reply for a 5 business days. called with no answer after a 15 minute hold time. I received a email reply while on hold that requested more info this was day 5. Waited 1 more day with no reply and then sent a follow up email back giving up and requesting a refund, which was promptly processed.”

Helpful Report

Posted 6 months ago

Grant, We deeply apologize for all of the inconvenience this caused you. We understand how frustrating it can be when you do not receive the correct parts in time to finish the job. We apologize that customer service took some time to get back to you in regards to the issue you had. We did issue you a refund in full for this mistake. We can assure you that this is not how we like to do business and should we gain your trust back we would like to make things right for you.

Posted 6 months ago

“I will NEVER buy Konig wheels ever again, and tell everyone I know to do the same - KONIG is a dishonest company! I bought multiple wheels from them to try test fitting knowing I would have to pay shipping fees. I unpackaged the wheel on my sofa. I never took off the plastic sheath that protects the outer wheel. I used gloves, never mounted the tire, and only finger-tightened two lugs. The wheel was always on furniture blanks and never touched the ground; all this to protect the wheel from damage to ensure I get a refund. I sent the wheel back and Konig denied the refund. I saw a picture of a long scratch straight down the center. I assume they used a box cutter to open the package and the knife's edge dragged across the top of the wheel. I know I did not make this scratch. I know because I have pictures and video of the wheel's condition and my packaging of the wheel. In fact, I took photos during the whole installation as well. I even sent photos to UroTuning before the return. UroTunning gave me the refund anyway, so didn't have to go to war, but, as I said, NEVER BUY KONIG!”

Helpful Report

Posted 6 months ago

Daniel, We are sorry to hear that you had a bad experience with Konig. I see that we were able to help you out in this case and get things resolved. In situations like this, it is hard to know where the issue lies as there could have been an issue during transit that caused the scratches.

Posted 6 months ago

“This company was promising however the wrong note size was sent. Why ask for year make and model of the vehicle??? The most disrespectful part about this company is the ceo and the staffs attitude and response to my concern and or issue. It shows why they sent the wrong hub size, because they have a very poor attitude and mindset. Refund and spam this company pending!”

Helpful Report

Posted 6 months ago

Durante, We are very sorry to hear that you received the wrong center bore size. Looking at the photo of your adapter I see they sent you a 57.1 center bore which is what you ordered. I also see that we were attempting to work with you on the issue of getting the correct parts if there was a mistake in ordering. However, you did not provide this information to us. There was no vehicle information on your order only the specs of the adapter. Again we would be more than happy to help you get the correct parts. We would need to know what your vehicle is as well as the specs on the wheels you intend to use on your vehicle in order to get you the correct parts.

Posted 6 months ago

“Ordered an obd eleven 15 days ago and still haven’t received it customer support wasn’t much help the first time the post office screwed it up and now it’s been 4 days without a status change…..”

Helpful Report

Posted 6 months ago

We apologise for the issue with USPS. We have set up a replacement for you and it shows delivered.

Posted 6 months ago

“Didn't work with BMW E93 M3 as advertized and support has been notified twice with no response. However it was good when used with 2016 BMW 750i Xdrive.”

Helpful Report

Posted 6 months ago

We are very sorry to hear that this did not work for your E93. We are working with you to return the item and or exchange it. We will continue the support via email with you.

Posted 6 months ago

“Terrible customer service I received the wrong product called customer service talked with Ryan he told me he take care of it. It’s been 2 weeks and nothing I’ve called and emailed with no reply”

Helpful Report

Posted 6 months ago

Joseph, We apologize that Ryan took some time to get this resolved for you. Please understand that this item is not something that we stock. We have to reach out to the manufacturer to get the return approval as well as make sure the correct item is in stock as well as set up the exchange for you. It is not as simple as if these items were something we had in stock here as we could get that going right away for you.

Posted 6 months ago

“I placed an order October 1st. Received the item in a few days. Fast shipping which was very nice. I'm not pleased with the item so I'd like to return it. They charge a restocking fee for the item which is not cool. Places shouldn't be doing that anymore now that we're in 2023. What the problem is now is that they issued me an RMA number but they haven't sent me a label and after repeated emails I keep getting the run around. "We're waiting for our vendor." This is very unprofessional and the last time I will ever do business with this company.”

Helpful Report

Posted 6 months ago

Mike, We are sorry that you feel that way. Please understand that all returns have a restocking fee as all items are inspected upon receiving them back to ensure they are in new and unused condition. The items are also repackaged for the next customer who is expecting a brand-new and unused item. This process takes time and material to do. This item also needed to be sent back to the supplier and we MUST have them approve the return first. I understand that waiting to send the item back is not ideal but as a dealer for Valvetronic, we must follow their RMA process.

Posted 6 months ago

“Very bad shipping ive been waiting for a banjo bolt for 15 days I emailed them and no response still waiting as of today”

Helpful Report

Posted 6 months ago

Angel, We apologize for the shipping delays, it appears that you selected the slowest shipping method Ground Advantage. This service can take 10 business days to be delivered as stated on the site. Please understand that we have no control over the package once it leaves our hands.

Posted 6 months ago

“Horrible experience. Software locked up my x5 and I had to have towed to dealership. Rep I was working with tried the installation so it was done by a professional. Very disappointed, cost $600 to reprogram and dealer did not reimburse.”

Helpful Report

Posted 6 months ago

Jim, We are sorry to hear that you had some issues with your tune. Please understand that we do not manufacture the software and are working with the manufacturer to get this resolved for you. I see that we are working with you and them on this.

Posted 6 months ago

UroTuning is rated 4.7 based on 13,586 reviews