UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,587 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,587 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

UroTuning 5 star review on 30th April 2024

Jayden J

Bobbie B

JOHN L

UroTuning 5 star review on 29th April 2024

Christopher M

Manny O

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product would be very nice it just came mangled got very messed up during shipping”

Helpful Report

Posted 1 month ago

If an item arrives to you damaged it is very important to notify us so we can file a claim for a replacement.

Posted 2 weeks ago

“Didn’t work for me to much vibration”

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Posted 1 month ago

Hello Alonzo! Thank you for your feedback. As with your product review for this same issue, we will be in touch via email with resolutions. Keep an eye out for our contact!

Posted 1 month ago

“Advertisements left something to be desired. Ordered a replacement turbo by CTS for my Audi TTS that was supposed to be a direct repplacement. The inlet looks different and there is an open port (possibly for a blow off valve) where my Borg Warner turbo has a cast plate. The mechanic wouldn't install it. Contacted the company by email and tried to call multiple times with no response to my inquiry.”

Helpful Report

Posted 1 month ago

Hello Vicki, Thank you for your feedback. This CTS turbo originally has 3 different fitment options. Based on your description, you have received a TSI turbo instead of an FSI turbo. I see we have spoken to you several times on the phone regarding this. We will be setting up a return and responding to your email with a return label. We can further coordinate how you would like to proceed with your return via that email thread. Keep an eye out for our email.

Posted 1 month ago

“There’s a clamp/ connection piece that was left out of my order so after paying the 540 ish dollars I can’t even put it into my car. My mechanic has already taken out my old lines so now I’m screwed until I can get ahold of your customer service line which lets me hold for around 10 min before dropping the call. Unacceptable from such a normally great company.”

Helpful Report

Posted 1 month ago

Adam, We are sorry to hear that your kit was missing a part for the fuel line. This kit ships from TGK directly and is something that we do not have in stock here otherwise we would have a replacement shipped out to you right away. We have reached out to the manufacturer that this kit shipped from to get a replacement for you. We are sorry to hear that your vehicle is torn apart until that part arrives. We will do everything we can to get that part to your shop immediately. If you need anything else from us in the meantime please feel free to contact us!

Posted 1 month ago

“Tried to get in contact with customer service 3 times, the only time I got connected I was transferred to sales and left on hold for an half hour before the call the disconnected.”

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Posted 2 months ago

We are sorry to hear that you had a hard time getting through to customer service. I see that you spoke to our support team 3 times. Please email Support at urotuning if you are still having issues.

Posted 2 weeks ago

“This part did NOT evean fit my car and I had to pay $40 restocking fee when it was sent back. not happy!”

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Posted 2 months ago

We are sorry to hear that this did not fit your vehicle. I do not see a vehicle selected on your order. Can you please provide that information so we can look into this for you?

Posted 2 weeks ago

“Took car to shop to install few hours later they called me to tell me only way to install was shaving the piece because they tried with lube and wiggling it but some of the areas on the part actually didn't match with the engine mount and yes I checked and it said correct fitment for vehicle before I purchased and didn't bother to ask for refund or exchange because they ask for restocking fees so I let them cut it but if the part didn't have to be modified I will say does make car feel better specially if your car has engine mods because feels more solid”

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Posted 2 months ago

We are sorry for any confusion when placing the order for this item. As stated on the site it is noted "This mount will NOT fit 2008.5-up 2.0T TSi and 3.2L VR6 models."

Posted 2 weeks ago

“The hood opener broke at installation. Temperature was in the the shop 70”

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Posted 2 months ago

We are sorry to hear that this broke during install. Are you able to email Support@urotuning.com so we can get this resolved for you!

Posted 2 weeks ago

“Bought $5 worth of stuff and for the last two weeks have been deluged by your ridiculous ads. Here's a tip, relax.”

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Posted 2 months ago

“I have been trying to figure out how to return my product and have sent emails and haven’t heard Anything back”

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Posted 2 months ago

“The brake pads I ordered do not fit the MK5 2008 VW R32 model despite the description.”

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Posted 3 months ago

“Not a great place to shop or order from. Avoid this business...Beware!! Money you spend through them doesn't mean anything even if your spending thousands of dollars on a new build. No special deals or discounts. Coilovers I purchased were lost in shipment NOT bad weather, that I've been waiting 8 weeks to receive, yet the company Five8 Industries or Urotuning, didn't do anything to correct the situation ASAP. I was expected to wait many more weeks for UPS to do a investigation before I could get product I paid for in full. I'll be doing the rest of my build through a different company that gives a sh*t about my business and wants to earn it. Maybe martiniworks.com will get all my business now.. I hope the loss of business and this review will, find its way into the hands of shoppers before they purchase from Urotuning”

Helpful Report

Posted 3 months ago

Jonathan, We sincerely regret any inconvenience you've experienced. The coilovers were dispatched directly from the manufacturer via UPS, as they were not part of our regular inventory. Unfortunately, UPS encountered severe weather conditions in your area on 1/23, leading to a delay in the delivery attempt. By 1/24, when UPS was ready to successfully deliver the item, we had already taken proactive steps to cancel the order and redirect the package, as per your request. Please be assured that we made every effort to expedite the process and ensure a prompt resolution. Even if an alternative set had been dispatched by the manufacturer, it wouldn't have reached you sooner than the original package. In light of the circumstances, we promptly initiated a refund to facilitate a swift resolution and prevent any further delays. We sincerely wish you the best in your future purchases, whether with us or another company. Should you require any further assistance from Urotuning, please don't hesitate to reach out. Your satisfaction remains our top priority.

Posted 3 months ago

“Noticed the fitment was loose for 3 of the 8 lifters. I measured them against my OEM lifters and the lifters that fit to find out they're almost 1 mil undersized.”

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Posted 3 months ago

“Parts isn't here yet”

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Posted 3 months ago

“Be careful. The pictures are kinda blurry so it’s hard to actually see what you’re buying. I should’ve looked a little hard as I thought I was buying a side skirt. Turns out it’s just some sheets of fiberglass that go under your side skirt. And of course there are no returns so I’m just out that money I spent.”

Helpful Report

Posted 3 months ago

We are sorry that you feel like you wasted your money on this item. It is pictured on the site that these are splitters and not side skirts. We also have an install video that shows you what these are and how to attach them to your vehicle. Unfortunately, these are not able to be returned once you order them as they are cut to order. However, we are more than happy to help if you would like to order something else.

Posted 2 months ago

“Have not received my order”

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Posted 3 months ago

“It didn’t even work I’m in the process of returning it , I wish the product worked I really needed it now I have to pay out of pocket to return a product that should’ve already worked and wait days just for my money back do better urotuning”

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Posted 3 months ago

We are sorry to hear that the part did not work, I do not see any emails from you reporting any issues with the item. We would be more than happy to get this resolved.

Posted 2 months ago

“They sent me a different pice then the picture and trying to give me 75% of my money back”

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Posted 3 months ago

“When I order the fuel cap believe I order correctly, mk7.5 gti 2018. I get something that doesn't even fit & right logo on gas cap not right fitment! Been busy but going to be returning it.”

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Posted 4 months ago

Jody, I am sorry to hear that the cap did not fit your mk7.5. Just to confirm which style of gas cap do you have? there are two models as stated on the site. One is a push and twist the other is a screw-in style. Please reach out to Support@urotuning.com with the details as we would be more than happy to help get this resolved for you!

Posted 4 months ago

“Parts ordered are not correct, have sent 2 emails about the issue and no response, called and was told again to send email about this issue.”

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Posted 4 months ago

We are sorry to hear that these were wrong. I see that we are working with you via email and we will get this resolved for you!

Posted 4 months ago

UroTuning is rated 4.7 based on 13,587 reviews