UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plate bracket base is not large enough to support the entire license plate size Why the hell would they make it smaller than a standard sized plate. Returning it, again Ridiculous”

Helpful Report

Posted 10 months ago

We are sorry to hear that you did not like this part and had to return it. Please let us know if you need anything else.

Posted 9 months ago

“Wrong items sent. Customer service still hasn’t gotten back with me a week later.”

Helpful Report

Posted 10 months ago

We apologize for the delays, I see that this order was refunded back to you and resolved.

Posted 9 months ago

“These were advertised to fit the 20th Anniversary GTI swaybar. They did not. Had to order the larger diameter.”

Helpful Report

Posted 10 months ago

We are sorry to hear that the clamps did not fit. Do you have an aftermarket sway bar? If so it is possible that the sway bar is a larger size and the clamp will not fit.

Posted 9 months ago

“This business is a fraud. The first purchase was successful, but the second was a complete disaster. The order didn't arrive for weeks and since I didn't receive any email updates, I decided to cancel it. Regrettably, the package was still sent to me despite the cancellation, resulting in me having to pay for 2 shipping and other fees that totaled 1/3 of my initial purchase. I will never buy from this company in the future.”

Helpful Report

Posted 10 months ago

Linh, We apologize for the issues with your order. Looking into this the request to cancel this order came in after MST shipped your package. The order was not able to be canceled at that time. We asked MST for the RMA information to have the item sent back to them. The manufacturer charges a restocking fee and shipping is non-refundable. We apologize for that, however, I see we offered other solutions to you as in-store credit. We don't want to lose your business, however, we have to charge these fees as we are also charged the fees.

Posted 9 months ago

“This has been a terrible experience. I purchased a few different items. One of the items I ordered was incorrect. It's nearly impossible to get in contact with anybody from this company. I've called numerous times to be put on hold because "they are busy handling other customers" I even called right when opening time is and same thing just on hold for 20min to eventually get the voicemail box. Left multiple emails and voice mails with no replay back! It's been weeks! Also whenever I try sending an email it says that my message hasn't been delivered because my email address has been suspected as spam but there is no problem sending me advertising and promos to that same email address! Ive followed the return process online and nothing has came out of it no email no nothing. Absolutely terrible I just want to return my part and it shouldn't be this difficult.”

Helpful Report

Posted 10 months ago

We apologize for the experience that you had with us. It seems that we were able to assist you via email and phone and the issue was resolved. Would you be able to revise the review if you are satisfied with the service you received?

Posted 9 months ago

“Not a good experience with my first purchase through Uro.”

Helpful Report

Posted 10 months ago

Kyle, I see that we emailed you back to get the issue resolved but you did not reply with the information needed. We would be more than happy to help and reach out to the manufacturer for the missing items. You will need to respond to the email.

Posted 9 months ago

“I should not have been allowed to order a product with expedited shipping that was on backorder. Why would I want a product shipped overnight 3 weeks from the time I order it, that makes no sense. Called to cancel it, and the employee assured me I would receive a full refund. I did not receive the refund at all. Not professional. Unfortunately I will have to use ECS for my parts from hence forth.”

Helpful Report

Posted 10 months ago

Andrew, We apologize for any confusion when placing your order. The shipping selected does not apply until the item is shipped out. Often there is still a processing time frame before the order ships. We do not list this item as in stock on our site as it ships from the manufacturer directly and is subject to their stock.

Posted 9 months ago

“Shipped item missing parts making assembly impossible, 12 days after arrival still no response from customer service. Bank contacted to void charge.”

Helpful Report

Posted 10 months ago

Daniel, We had the manufacturer in Germany ship you the missing part. The issue was resolved.

Posted 9 months ago

“Not even the right timing chain set and they say it fits a 2015 550i for $460 what a waste never doing business with this company again this isn’t the only issue I had. Timing chain guide doesn’t even fit. They have yet to respond I’ll stick to fcp euro. 👎🏿🖕🏿🤡”

Helpful Report

Posted 10 months ago

Nate, I apologize for the inconvenience this caused you. I see that we were able to look into this more and the kit received was correct, however, there are a couple of options. We had another chain shipped out to you. Were you able to get this installed?

Posted 9 months ago

“Sent me the wrong part, told me to send a picture of it then ghosted me. Won't respond to email. Been almost 4 weeks now and I still haven't heard from them. Disputed charge on credit card and will never do business with Urotuning again.”

Helpful Report

Posted 10 months ago

We are sorry to hear that you received the wrong items, we are working to get this resolved for you. We apologize for the delay in getting back to you. We would like to make this right.

Posted 10 months ago

“Spark plug was fine but, vr6 thermostat housing hardware kit was incomplete. Not happy with that.”

Helpful Report

Posted 10 months ago

Please reach out to support@urotuning.com to get this resolved as you should have received everything.

Posted 10 months ago

“Ordered air fresheners in May 21st and I still haven’t received them.”

Helpful Report

Posted 10 months ago

We are sorry to hear about this, are you able to reach out to us at Support@urotuning.com as we can reship your order.

Posted 10 months ago

“You sold me a used accesport, it had scratches on the face of the device, it didn't even have the sticker that you have to peel off, it was still married to another car cuz it didn't work, I had to contact Cobb to have it re-licensed, I sent an email to your Sales people which they have not had the decency to respond I paid over $1,000 dlls for a new device and you sold me trash.”

Helpful Report

Posted 11 months ago

We are sorry to hear of the issues that you had with the item. These ship directly from the supplier to you and I do not see any emails from you about the issues. We would be more than happy to make this right if you can reach out to support if this is not resolved.

Posted 10 months ago

“I have not received yet”

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Posted 11 months ago

We apologize for that as international shipments can take time. These are on the way to your country and will be delivered to you.

Posted 10 months ago

“Not happy!! Euro Tuning sent an Email requesting my VIN# to set up the Ultra Link. Come to find out my B8.5 is not supported by Ultra Link. Waste of time and money, now I have to go an other route to get the tune. Would have been nice to have that information sooner! Make sure you go to the APR website and verify your car is supported, don’t take Euros word for it.”

Helpful Report

Posted 11 months ago

We are sorry to hear that this item did not work for your vehicle. This is something that we are working on, the VIN is to assign your vehicle to the cable. However, you are correct not all vehicles are supported with the tunes.

Posted 10 months ago

“Urotuning has to be the worst customer service to ever exist, products are great, people there are horrible.”

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Posted 11 months ago

We have provided you with a replacement and swag for the inconvenience this order caused you.

Posted 10 months ago

“Never received the product.”

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Posted 11 months ago

A replacement order was provided as the original item was lost in shipment.

Posted 10 months ago

“worst company ever took 6 weeks to get my part multiple emails them saying it would come and it didn’t them lieing to me about a free swag pack for the wait, the pipe not even fitting when i get it even tho it said exact fit on your website for my car you guys are actually terriable and mind you the discount codes on your website are a scam and don’t work lmfao pathetic ass company”

Helpful Report

Posted 11 months ago

We apologize for any confusion as the item order stated that it does not fit all k04 turnos and is only meant for the TT225 MAF. We were not able to take this back as the item was not in new and unused condition. The discount code only works for select items on our site. However, I see we sent you the swag pack on a separate order.

Posted 10 months ago

“Lovemthe website but i just put these coils in car wont start”

Helpful Report

Posted 11 months ago

We are sorry to hear that your car won't start. Are you able to troubleshoot this a bit by swapping the count packs around or running a scan for codes? It is highly unlikely all of the coil packs are defective.

Posted 10 months ago

“Been three weeks and the downpipe and intercooler haven’t even shipped.”

Helpful Report

Posted 11 months ago

I do not see a downpipe or intercooler on your order. Do you have the correct order number or company?

Posted 10 months ago

UroTuning is rated 4.7 based on 15,152 reviews