UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,329 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,329 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 4th July 2025

Frankie D

UroTuning 5 star review on 30th June 2025

Julio D

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong product. No customer service”

Helpful Report

Posted 11 months ago

“Long story short, I ordered a tune up kit for uno tuning and never received my item! I’ve called multiple times and of course their support team is non existent that I had to talk to sales to atleast speak to someone who can try and help. Was told my package would be here by certain day as per warehouse staff….nothing. This is unacceptable and very frustrating & certainly a loss of a customer if you ask me.”

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Posted 11 months ago

“Got the part in a plastic bag. Blow off valve didn't work tried to get a hold of customer service took them about a week in a half two weeks to get back to me then I had to send it back now I'm still waiting on a part. So as of now I'm put of a part and money awesome.”

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Posted 11 months ago

“No way to return parts, and can’t seem to get ahold of anyone for customer service. They sent me the wrong expansion tank, and I ordered extra stickers and useless items to get free shipping. No way I’m advertising this brand by putting their stickers on my car after all this.”

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Posted 11 months ago

“Fast shipping”

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Posted 11 months ago

“Horrible. Sent me the wrong parts then slowly sent the tight parts and then sent me a sticker and made me pay for postage. Company is horrible, use a different vendor rather than these people.”

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Posted 11 months ago

“Never received my purchase”

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Posted 11 months ago

“Purchased by mistake and it's been over a week since I requested to return the item and still no confirmation on the return. Excessively poor customer service.”

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Posted 11 months ago

“I’m very disappointed in the customer service it’s been a 3 weeks and I still haven’t received the rest of my order….”

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Posted 11 months ago

“My box arrived severely damaged and empty and UroTuning hasn't responded to my Inquiries”

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Posted 11 months ago

“One of the lights didn’t end up working”

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Posted 11 months ago

“Recived the wrong intake, requested a return. Its been over a week and havent been able to exchange it yet. Wont be using this website for parts anymore.”

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Posted 1 year ago

“The E92 high kick. Only fits the E93 convertible.”

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Posted 1 year ago

We are sorry to hear that the item did not fit. I see we are working on returning this item for you.

Posted 11 months ago

“Product was as expected, that was not the problem, the problem was that I paid for standard shipping and got product after a month and half. When it was supposed to be in two weeks”

Helpful Report

Posted 1 year ago

Julian, We apologize for any inconvenience this has caused you. Looking at your order you selected free shipping. However, please be aware that shipping only applies when the item is actually shipped out and does not speed up the processing timeframe as the item may be out of stock in some cases.

Posted 11 months ago

“The plate bracket base is not large enough to support the entire license plate size Why the hell would they make it smaller than a standard sized plate. Returning it, again Ridiculous”

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Posted 1 year ago

We are sorry to hear that you did not like this part and had to return it. Please let us know if you need anything else.

Posted 11 months ago

“Wrong items sent. Customer service still hasn’t gotten back with me a week later.”

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Posted 1 year ago

We apologize for the delays, I see that this order was refunded back to you and resolved.

Posted 11 months ago

“These were advertised to fit the 20th Anniversary GTI swaybar. They did not. Had to order the larger diameter.”

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Posted 1 year ago

We are sorry to hear that the clamps did not fit. Do you have an aftermarket sway bar? If so it is possible that the sway bar is a larger size and the clamp will not fit.

Posted 11 months ago

“This business is a fraud. The first purchase was successful, but the second was a complete disaster. The order didn't arrive for weeks and since I didn't receive any email updates, I decided to cancel it. Regrettably, the package was still sent to me despite the cancellation, resulting in me having to pay for 2 shipping and other fees that totaled 1/3 of my initial purchase. I will never buy from this company in the future.”

Helpful Report

Posted 1 year ago

Linh, We apologize for the issues with your order. Looking into this the request to cancel this order came in after MST shipped your package. The order was not able to be canceled at that time. We asked MST for the RMA information to have the item sent back to them. The manufacturer charges a restocking fee and shipping is non-refundable. We apologize for that, however, I see we offered other solutions to you as in-store credit. We don't want to lose your business, however, we have to charge these fees as we are also charged the fees.

Posted 11 months ago

“This has been a terrible experience. I purchased a few different items. One of the items I ordered was incorrect. It's nearly impossible to get in contact with anybody from this company. I've called numerous times to be put on hold because "they are busy handling other customers" I even called right when opening time is and same thing just on hold for 20min to eventually get the voicemail box. Left multiple emails and voice mails with no replay back! It's been weeks! Also whenever I try sending an email it says that my message hasn't been delivered because my email address has been suspected as spam but there is no problem sending me advertising and promos to that same email address! Ive followed the return process online and nothing has came out of it no email no nothing. Absolutely terrible I just want to return my part and it shouldn't be this difficult.”

Helpful Report

Posted 1 year ago

We apologize for the experience that you had with us. It seems that we were able to assist you via email and phone and the issue was resolved. Would you be able to revise the review if you are satisfied with the service you received?

Posted 11 months ago

“Not a good experience with my first purchase through Uro.”

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Posted 1 year ago

Kyle, I see that we emailed you back to get the issue resolved but you did not reply with the information needed. We would be more than happy to help and reach out to the manufacturer for the missing items. You will need to respond to the email.

Posted 11 months ago

UroTuning is rated 4.7 based on 15,329 reviews