Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

“Part didn’t fit on my vehicle. I contacted Urotunning and they told me the manufacturer would send a return label. I’ve sent multiple emails and called many times. No return label, no correct part and no answers. Buy parts somewhere else.”

Helpful Report

Posted 8 months ago

Hello Ernesto! Thank you for reaching out to us regarding this return. One of our team will have a return label in your inbox in the next few minutes. We apologize for the delay in setting up the return with our supplier, and we will be bringing this back to us instead of continuing to wait on them.

Posted 8 months ago

“I never received the item I ordered. It was the WRONG item. Ordered this back on July 22 and was sent back immediately after it took 7 days for a return label to be sent. It is now August 18 and am STILL WAITING FOR MY MONEY BACK!!!! Have gotten the run around ever since the wrong item was sent. All I want is my money back for your mistake that is all !!! No more products will ever be ordered by me again.”

Helpful Report

Posted 8 months ago

Hello Richard! Thank you for your Feedback on your return. It appears the return was received by Kies on August 7th. They have not yet issued a credit to us. This indicates they have not completed the inspection and verified that the return is good for resale. However, we are going to get your refund going. Sorry for the inconvenience.

Posted 8 months ago

“I ordered the F30 B58 intake, but I received the wrong one “G20 B58””

Helpful Report

Posted 8 months ago

We deeply apologize for the mistake in your order, where you received the "G20 B58" intake instead of the "F30 B58" intake that you had ordered. Your feedback is essential to us, and we're committed to rectifying this issue promptly. This error should not have occurred, and we take full responsibility for it. Our team is dedicated to ensuring you receive the correct product as quickly as possible. Please contact our customer support team at Support@urotuning.com, and they will work closely with you to arrange the return of the incorrect part and send you the correct "F30 B58" intake. Your satisfaction is our top priority, and we understand the importance of having the right parts for your vehicle. We apologize for any inconvenience this has caused and appreciate your patience as we work to make this right for you. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

Posted 8 months ago

“Disappointed when I received the wrong size parts.ordered according to the company guide.This had cause an inconvenience in my service.Thankfully I was able to find the right part from a knowledgeable supplier”

Helpful Report

Posted 8 months ago

We genuinely apologize for the inconvenience you experienced due to receiving the wrong-sized parts from us. Your feedback is vital in helping us improve our services. It's disappointing to hear that the parts you received did not align with your expectations and caused a disruption to your service. We understand how crucial it is to get the right parts the first time. We'd like to assure you that we continuously strive to provide accurate guidance and deliver the correct parts to our customers. However, in cases where errors occur, we're grateful that you were able to find the right part from a knowledgeable supplier. If there's anything more we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us. We value your business and want to ensure you have a more positive experience in the future. Thank you for your understanding, and we apologize for any inconvenience this may have caused.

Posted 8 months ago

“Been messaging and messaging about my part I order on the 7th and nobody know where it is or what’s going on and I paid extra to be delivered early but I guess I lose my money and time it’s been 5 days now”

Helpful Report

Posted 8 months ago

Dear Brandon, We thank you for your feedback regarding UroTuning. We truly appreciate the time that you’ve taken to share your experience with us. The Turbo you ordered is a direct ship item from Shuenk. As we did not have the turbo in stock we needed to communicate with them for information regarding when this would be able to ship. We provided you with the timeline as soon as Shuenk could confirm, and the order in question was canceled and a full refund issued, as their timeline did not work for you. Please let us know how we can make things better for you. We would love to make the necessary adjustments so that you have a better experience with us. Thank you for bringing this to our attention. Sincerely, UroTuning

Posted 8 months ago

“Ruined my car”

Helpful Report

Posted 8 months ago

We are deeply sorry to hear about your car's situation, and we understand your frustration. However, we'd like to clarify that the specific intake part you mentioned typically does not have any issues that would lead to the damage you described. Our team takes product quality and customer satisfaction seriously, and we are committed to providing you with the best possible service. To better understand the situation and assist you in resolving it, we kindly ask for more details regarding the issues you've encountered. Please reach out to our customer support team at Support@urotuning.com, and they will work closely with you to investigate and address your concerns. Your feedback is invaluable to us, and we want to ensure that your car is back to its optimal condition. Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving this situation.

Posted 8 months ago

“Package arrived but some parts are missing. Customer service is good they are ordering missing parts but it very time consuming.”

Helpful Report

Posted 8 months ago

Thank you for your feedback regarding your recent order from Urotuning. We genuinely apologize for the inconvenience caused by the missing parts in your package. While we're pleased to hear that you've had a positive experience with our customer service team, we understand that the process of ordering and receiving the missing parts has been time-consuming, and we regret any delays. Please know that we take your feedback seriously and are actively working to improve our processes to ensure a smoother and more efficient resolution in cases like this. Your satisfaction is our priority, and we appreciate your patience as we work to provide you with the missing parts as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact our customer service team, who will be more than happy to assist you throughout this process. Thank you for bringing this matter to our attention, and we look forward to making this right for you.

Posted 8 months ago

“Got sent the wrong item, submitted a return request and was told to pay for return shipping to receive the correct item. I was then ghosted by customer service when I emailed them about it.”

Helpful Report

Posted 8 months ago

We apologize for the inconvenience you experienced with your recent order from Urotuning. It appears there was a mix-up with your item, and we regret any frustration this may have caused. As stated in our email we have waived all fees as this was an error on our end. We would like to clarify that your feedback is extremely important to us. Initially, there may have been some confusion regarding the return process, but we want to assure you that we have since reviewed your case thoroughly. Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.

Posted 8 months ago

“This is NOT an upgrade from plastic flange. This broke when installing the temp sensor retention clip. Better getting plastic flange compared to this POS. Urotuning response was also slow, and I needed to get another part shipped from somewhere else.”

Helpful Report

Posted 8 months ago

We appreciate your feedback regarding your recent purchase from Urotuning, and we apologize for the inconvenience you've encountered. It's essential for us to address your concerns. We'd like to note that the part you received appears to have been defective, which is not representative of the quality we strive to deliver. We sell a significant number of these parts without issues, and this incident appears to be an unfortunate exception. We sincerely apologize for any delays you experienced in our response and for the need to source another part from elsewhere to address the situation promptly. We understand your frustration and want to assure you that we take product quality seriously. Thank you for bringing this matter to our attention, and we appreciate your understanding as we strive to improve our processes and deliver the service you deserve.

Posted 8 months ago

“These products that I purchased I have not received as of yet.”

Helpful Report

Posted 8 months ago

We appreciate your feedback regarding your recent purchase from Urotuning. We're sorry to hear that you haven't received your products, even though the tracking information indicates delivery to your address. We understand the frustration this situation has caused and want to assist you promptly. To investigate and resolve this issue, please contact our customer support team at Support@urotuning.com. They will work closely with you to verify the delivery details and find a solution to ensure you receive your products as intended. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you further.

Posted 8 months ago

“Uro tuning sent me the wrong part, making the time delayed off when I’m supposed to receive my car back.”

Helpful Report

Posted 9 months ago

We apologize for the inconvenience caused by the incorrect part you received and for the delay it has caused in your car repair process. Your feedback is valuable, and we take full responsibility for this error. To address this issue promptly, please contact our customer support team at Support@urotuning.com. They are dedicated to helping you obtain the correct part as quickly as possible. We understand the importance of timely service, and we're committed to making this right for you. Thank you for your understanding, and we appreciate the opportunity to resolve this matter.

Posted 8 months ago

“Charged me $30 to return the set unopened and unused. Paid $75 got back $42, I’m not the only one either, saw other reviews of people paying $300+ and returning items and getting $240 back.”

Helpful Report

Posted 9 months ago

We appreciate your feedback regarding the return process and the associated fees. We understand that returning items can be frustrating, and we apologize for any confusion or inconvenience caused. We would like to clarify our return policy to provide more transparency. As per our policy found on our site, shipping fees are non-refundable as they cover the cost of the service used to ship the item to you. Additionally, we have a 20% restocking fee for all returned items. Even though the items are unopened, they need to be carefully inspected and repackaged to ensure they meet the standards of a brand-new item before being added back into stock for the next customer. While we have these policies in place to ensure the quality of our products and maintain a high standard of service, we want to assure you that we take all feedback seriously and continuously work to improve our processes. If you have any further questions or concerns about your specific return, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will be happy to assist you and address any issues you may have. Your satisfaction is important to us, and we appreciate your understanding of our policies. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 9 months ago

“The studs will strip very easy. They are okay, I ended losing 10 studs while driving( yes I installed correctly, watched multiple vids, and got proper equipment) also reached out to UroTuning to see if they would send replacements, but they haven’t gotten back to me yet. Overall my whole experience with this is very poor.”

Helpful Report

Posted 9 months ago

We apologize for the inconvenience you experienced with the studs and for the lack of response from our team when you reached out for replacements. We understand how frustrating and disappointing this situation must be, and we regret falling short of your expectations. Ensuring the quality of our products is a top priority for us, and we are disappointed to hear that the studs did not meet your expectations and resulted in a loss while driving. We take your feedback seriously, and we want to make things right for you. We kindly request that you contact our customer support team at Support@urotuning.com again. Our team will prioritize your inquiry and work diligently to find a suitable resolution, which may include sending replacements for the lost studs. Your satisfaction is important to us, and we are committed to providing excellent customer service and addressing your concerns. Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this matter for you.

Posted 9 months ago

“UroTuning is awesome but the recent PTC fittings are garbage.”

Helpful Report

Posted 9 months ago

Thank you for your kind words about UroTuning, and we appreciate your feedback about the recent PTC fittings. We apologize for any inconvenience you experienced with the PTC fittings not meeting your expectations. Ensuring the quality of our products is of utmost importance to us, and we are disappointed to hear that these fittings did not meet our usual standards. We would like to make things right for you. Please reach out to our customer support team at Support@urotuning.com, and we will work closely with you to find a suitable resolution to address your concerns. Your satisfaction is our priority, and we are committed to continually improving our products and services to ensure a positive shopping experience for all our customers. Thank you for bringing this matter to our attention, and we look forward to assisting you further.

Posted 9 months ago

“It did fit but there’s no more to turn it so I’m sending it back”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback regarding the product you received. We apologize for any inconvenience you experienced with the fitting of the item. We understand that it's frustrating when a product doesn't meet your expectations, and we want to ensure that you have a seamless shopping experience with us. To address this matter and provide the necessary assistance, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will work closely with you to understand the issue better and help you with the return process. Your satisfaction is our priority, and we are committed to resolving this matter to your complete satisfaction.

Posted 9 months ago

“I won’t even give them any star, I have ordered a cold air intake 3 weeks ago for my Client and still don’t know where they delivered. There 1800 number is just as slow and every other day when I call I have to to wait more then and hour and still no one on the phone. At this point this was a money lose they won’t take any responsibility and keep blaming it on postal service and I would highly suggest others to be careful when you buy stuff from them. Look for your other option.”

Helpful Report

Posted 9 months ago

We apologize for the frustrating experience you and your client have had with your recent order. We understand the importance of timely delivery and the inconvenience caused by the delay. We want to clarify that this item was shipped to the address provided on the order via UPS. While we empathize with the situation, it's essential to note that we are not the shipping company; however, we have taken responsibility for the situation and filed a claim with UPS to investigate the matter further. Regarding the wait times on our customer support line, we understand how frustrating this can be, and we apologize for the extended wait times you experienced when trying to reach us. We are actively working to improve our support services and provide more efficient assistance. To address your concerns and find the best possible resolution, we kindly request that you contact our customer support team at Support@urotuning.com again. Our team will prioritize your inquiry and work diligently to provide you with the necessary support. We value your business, and your satisfaction is important to us. We genuinely appreciate your feedback, and it helps us identify areas where we can improve our processes and services. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this matter to your satisfaction.

Posted 9 months ago

“The part didn’t fit my 2014 Audi q5 even though the site clearly states it would. I first called and was told I’d be sent an email pertaining to my return. When I called back after several days of not receiving any email the customer service associate was rude and very short and condescending and instead of helping me, directed me to the website to schedule the return. Then you guys try to charge me $10 for return shipping and a $20+ restocking fee on a $70 part. So I get half my money back when you guys were the ones who screwed up? Might as well keep the part. Thanks anyways…”

Helpful Report

Posted 9 months ago

Hello Kyle, Thank you for your feedback regarding this order. We are sorry to hear the way that your issue was handled. We have submitted a return request on your behalf, noting to waive the fees due to the fitment issue. Once the part is received back we will process a refund for you. Please let us know if there is anything else we can assist you with.

Posted 9 months ago

“Showed as in stock then they changed their minds, use caution”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback regarding your recent experience with us. We apologize for any confusion or inconvenience caused by the availability of the item. We would like to clarify that the item you mentioned was marked as "ships in 0-2 days" because it is sourced directly from VW/Audi. Unfortunately, VW is currently facing a nationwide backorder for this specific part, which is beyond our control. We strive to provide accurate and up-to-date information on our website, and we regret any misunderstanding that may have arisen from the availability status. To better assist you and address any concerns, we encourage you to contact our customer support team at Support@urotuning.com. Our team will provide you with any available updates regarding the item and explore alternative solutions for you. We value your business, and your satisfaction is our priority. Thank you for your understanding and for bringing this matter to our attention.

Posted 9 months ago

“Never received it”

Helpful Report

Posted 9 months ago

Hello Nikolaos! Thank you for the feedback regarding your order. We apologize that your order was not received. One of our customer service representatives worked with you to resolve this issue. The original order was deemed lost, and a replacement order or refund was offered. The refund option was best for you, and we processed that refund accordingly. If there is anything else we can assist you with, please let us know!

Posted 9 months ago

“I placed an order on June 20th for three parts that said they were in stock. The same day I got an email for order confirmation saying the parts are not in stock and are direct ship. Had I known that I would not have ordered them. I reached out on the 26th for an update and was told that it was being shipped than the 27th got an email saying the opposite. I then got the tracking number and it was out for delivery on the 29th, got home and it was signature required, and I had to drive to get it, to find out it wasn't at the pickup location until the next day, I got it after work the 30th. Overall had a horrible experience with this order, ordered 1200 dollars of parts from ECS the same day as this order and got it the same week, and they left the parts and I didn't have to deal with any of this bs as I did with you guys. I doubt ill order or recommend your company to anyone.”

Helpful Report

Posted 9 months ago

We apologize for the frustrating experience you had with your recent order. We understand the importance of accurate information and timely delivery, and we regret falling short of your expectations. We want to clarify that while some items were in stock at our location, since you ordered three items from the same manufacturer (CTS), we decided to have the whole order shipped from CTS to avoid a higher shipping cost for you. Unfortunately, this led to a delay in the shipment, and we understand that this was not communicated clearly to you during the order process. Additionally, we apologize for the confusion with the shipping updates and the signature requirement, which caused further inconvenience for you. We are genuinely sorry for the negative experience you had and the delay in receiving your order. Providing excellent customer service is our top priority, and we deeply regret the inconvenience you experienced. To address your concerns and offer a suitable resolution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to find the best possible solution for you. We value your business, and your satisfaction is important to us. We hope to have the opportunity to improve your perception of our company and regain your trust in UroTuning.

Posted 9 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

UroTuning Reviews